Forest ranger with guests Forest ranger with guests Bar staff
Back to Values & Culture

We set high standards

We set high standards 

We set demanding and stretching goals and achieve them 











We apply the highest ethical standards to our supplier relationship, demanding the highest quality of service and their consistent adherence to mutually agreed product/service specifications.  


We have authority and we are accountable 


All decisions are driven by evidence of their impact on value (perhaps indirectly via guest satisfaction), and are taken swiftly  
      How We Achieve It
  • We benchmark ourselves against the best, both internally and externally
     
  • We deliver what we market and sell
     
  • We constantly review and monitor performance against targets
     
  • We apply a “can do” attitude to all that we undertake
     
  • We demonstrate perseverance and determination
     
  • We value and reward by long-term relationship those suppliers who demonstrate their ability to empathise with our culture and ethos whilst providing competitive terms
     
  • We delegate effectively and are rewarded for success and learn from failure 
     
  • We empower the organisation to act appropriately
     
  • We obtain and use necessary data (both financial and non-financial). Everyone understands the link between their decisions/actions and value
     
  • We use steering groups and brand champions to ensure the best decisions are always made