We set high standards
We apply the highest ethical standards to our supplier relationship, demanding the highest quality of service and their consistent adherence to mutually agreed product/service specifications.
We have authority and we are accountable
All decisions are driven by evidence of their impact on value (perhaps indirectly via guest satisfaction), and are taken swiftly
- We benchmark ourselves against the best, both internally and externally
- We deliver what we market and sell
- We constantly review and monitor performance against targets
- We apply a “can do” attitude to all that we undertake
- We demonstrate perseverance and determination
- We value and reward by long-term relationship those suppliers who demonstrate their ability to empathise with our culture and ethos whilst providing competitive terms
- We delegate effectively and are rewarded for success and learn from failure
- We empower the organisation to act appropriately
- We obtain and use necessary data (both financial and non-financial). Everyone understands the link between their decisions/actions and value
- We use steering groups and brand champions to ensure the best decisions are always made