Accommodation
What is included in the cost of my holiday?
What's the difference between the Comfort, Comfort Plus and Executive?
Can I book more than one villa/lodge?
Will my accommodation be exactly the same as the ones featured in your brochure or on your website?
Do I need to bring my own sheets and bedding?
Do I need to bring my own towels?
Is there an iron and ironing board in my villa, lodge or apartment?
Can we bring our own video/DVD player/game console to plug into the TV?
Do villas or lodges have videos or DVD players?
Can you tell me what facilities you villas have for disabled guests?
What parking facilities are there for disabled guests?
I am disabled; can I use my car on site?
What time do we have to leave our villa when our holiday is over?
Should I lock my villa, lodge or apartment when I go out?
What if I have a question that isn’t answered here?
What is included in the cost of my holiday?
The price of your holiday includes:
• Your accommodation
• Bed linen – except cot linen
• Use of the Subtropical Swimming Paradise, children’s outdoor play areas and any free children’s entertainment.
• 400 acres of woodland to enjoy
• Towels - except comfort accommodation (available at a £6 supplement which can be booked at stage 5 when making a booking)
• WiFi in central areas
As a guest, you will also have access to our collection of leisure activities, restaurants and shops, which can be booked by following the links below, or when you arrive (guide prices for activities and restaurants are available by clicking the links below):
Activities
Restaurants
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What's the difference between the Comfort, Comfort Plus and Executive?
To discover more about our villas and lodges and the different facilities and services that you can enjoy with each type, please click here.
Can I book more than one villa/lodge?
Yes, you can. Select the number of villas/lodges you require during Step 2 of the booking process (Up to a maximum of three). Simply select the number of villas you require from the drop-down menu when prompted with the question 'how many lodges do you require?’ If you want to book more than 3 villas please call our Reservation Team on 08448 267723. Please bear in mind that if you book different types of accommodation, they probably won't be next to one another. This is because villas, lodges and apartments are grouped together in different sections around the village.
Will my accommodation be exactly the same as the ones featured in your brochure or on your website?
The pictures used in our brochures and on our website are for illustrative purposes only. In addition, although we try hard to make sure your accommodation is similar to that shown, some villas, lodges and apartments may differ in age and furnishings.
What’s in my accommodation?
All accommodation with exception of Lakeview Hotel at Elveden Forest comes with a fully equipped kitchen. Open plan living space, central heating, at least one bathroom with shower, multi-channelled TV, Patio or balcony furniture, one cot and high chair are available in all two bedrooms and above sized accommodation types and are available on request for one bedroom accommodation. For a full list of accommodation features please click here.
Do I need to bring my own sheets and bedding?
The only bedding you'll need to bring is cot linen if you require it. All your beds will be made up with fresh linen when you arrive. So if you need a lie down after a long journey, go right ahead!
Do I need to bring my own towels?
You only need to bring your own bath towels if you're staying in one of our Comfort Villas. If you book a Comfort Villa, you can add the hire of towels as an ‘extra' to your booking. You can do this during the online booking process. However, whatever type of villa you're staying in, please remember to bring your own towels for the pool – our towels like to stay in the bathroom.
Is there an iron and ironing board in my villa, lodge or apartment?
Ironing, whilst on holiday? It's probably the last thing you want to think about! But rest assured, if your shirt or skirt has post-suitcase creases, you can get rid of them. There are irons and ironing boards in all types of accommodation, except Comfort Lodges and Villas.
Can we bring our own video/DVD player/game console to plug into the TV?
You're going to have a fantastic time at Center Parcs – there's so much to see and do. Many of our accommodation types include CD and DVD players, so we advise against bringing your own. Most of our guests seem happy with this policy, choosing to spend most of the time out and about with their families and loved ones.
Please remember that any available sockets in your accommodation won't have been electrically tested for equipment like this, which means any accident as a result of using it would be your responsibility. Furthermore, your items will not be covered if they are stolen. We highly recommend that all electrical items you wish to bring are PAT tested before using them within Center Parcs.
Do villas or lodges have videos or DVD players?
Many of our accommodation types include CD and DVD players for your use, as well as multi-channel TVs with a wide range of terrestrial and satellite channels.
Find out more about the facilities in our different types of accommodation.
Do all villas allow dogs?
Dogs are welcome at Center Parcs although there is a maximum of two per villa. Please check if we have a specifically designated accommodation available for the time of your stay. You can check this during step 2 of the online booking process or by calling our Reservations Team on 08448 267723.
It costs £55 for one dog and £80 for two and this cost will be added on during the online booking process.
Do you supply baby furniture?
Center Parcs provides a cot and high chair in two, three and four bedroom accommodation, if you require a cot or highchair for a one bedroom accommodation please contact the call centre.
Additional cots and highchairs can also be hired for a small charge by calling the Call Centre on 08448 267723
Can I park outside my villa?
One of the greatest things about a Center Parcs village is that it's a car-free zone! You can, however, park outside your villa when you're unloading your car at the start of your holiday. When you're finished, you must park your car in the main village car park. Think of it as a holiday for your car – and the environment. Certain accommodation types do come with their own private car parking spot. To find out more click here or contact the call centre for advice on 08448 267723.
Can you tell me what facilities you villas have for disabled guests?
The following points are applicable to most specially adapted villas/lodges, but can vary from village to village. For further information please click here or call our special needs booking line on 08448 267708
• Flat access to the villa & extra wide doors
• An Extra bathroom provides an accessible shower (with flip down seat), wash hand basin and toilet. An emergency alarm pull chord is provided in the shower.
• Adapted Bedroom - This is equipped with two single beds. A portable hoist is not provided within the accommodation. There is also an emergency alarm pull chord.
• A high-seated firm chair is available within the accommodation. There is also space within the lounge area for a person using a wheelchair to position their wheelchair.
What parking facilities are there for disabled guests?
If you're one of our disabled guests, you can leave your car outside your villa, providing that it is one of our specially adapted villas. There are also clearly marked disabled parking zones that give you easy access to where you're staying. Alternatively, we will happily pick you up from where you park your car and take you to your villa. Our shuttle service runs from 8am - Midnight at Sherwood Forest, Elveden Forest and Longleat Forest. At Whinfell Forest, the service runs from 8am - 11pm.
I am disabled; can I use my car on site?
Unfortunately, due the need to limit traffic on our villages we do not generally allow use of vehicles on site. We provide a mobility service (a wheelchair accessible coach) which is available on request via guest services. Further information is available by clicking on the following link www.centerparcs.co.uk/dda.
What time do we have to leave our villa when our holiday is over?
We ask our guests to vacate their accommodation by 10 am on the morning of departure. This gives us time to get the villa ready for the next guests.
Should I lock my villa, lodge or apartment when I go out?
Yes, although we do our utmost to provide a safe and secure environment for you and your family, it's still important to be careful. We also advise checking that your accommodation is locked when you arrive and letting us know right away if it's not.
What if I have a question that isn’t answered here?
Why not give us a call on 08448 267 723. Our friendly staff will be delighted to help. We are open 7 days a week (Mon-Fri 8.30am-10.00pm, Weekends and Bank Holidays 9.00am-9.00pm).
