Booking Your Activities
When can I book activities for my stay?
How can I book activities with you?
How much do activities and events cost?
Will I have to pay a fee for booking activities?
How do I book my activities online?
I want to book my activities online but I can't log in, what should I do?
Can I reserve an activity or event?
How do I edit a booking for an activity or event?
Can I cancel my activity or event and is there a cancellation fee?
How do I cancel a booking for an activity or event?
Can I use my Select Guest Vouchers when I pre-book my activities?
When will I receive my activity booking confirmation?
Where do I pick up tickets for the activities or events I've booked?
Will you send me my 'activities itinerary'?
I'd like to send my ‘activities itinerary' to a friend, how do I do it?
Can I add in some personal time to my ‘activities itinerary'?
How do I log into the activities page?
How do I log out of the activities page?
What if I have a question that isn't answered here?
When can I book activities for my stay?
You are able to book activities online 6 months prior to your stay by logging onto www.centerparcs.co.uk/mybooking or by telephoning our Reservations team on 08448 266200. You will be sent an arrival pack containing information relating to activities 5-6 weeks before you arrive.
How can I book activities with you?
There's plenty to do for every member of the family at Center Parcs, whether it's swimming, mountain biking, tennis, or just relaxing in the spa. What's more, it's quick and easy to book your activities or events. You can either book your activities online, or call us on 08448 266 200 or to add additional activities, visit a booking point when you arrive at your chosen village.
How much do activities and events cost?
To find out how much a specific activity or event costs, search online here, or call 08448 266 200
Will I have to pay a fee for booking activities?
It's free to pre-book your activities online. When you pre-book your activities over the phone, there's a small admin charge of £2
How do I book my activities online?
Click here and you'll be able to search the activities and events at the village that you are visiting and then book the things you fancy, including your grocery shopping or a restaurant table.
All this can be done at your leisure up to 6 months before you arrive – which means less queuing and more time enjoying yourself!
Can I book every activity?
To make sure every one of our guests gets the chance to do the things they enjoy, some activities can only be booked when you arrive at the Village. This ensures that people staying in our villages, who haven't booked in advance, can book whilst they're with us.
I want to book my activities online but I can't log in, what should I do?
Try re-entering your details and check that your booking reference number is correct. If you have and you still can't log in, then use the solutions suggested by the error messages. Naturally, you may prefer to speak to us! In which case, call us on 08448 262610.
Can I book a babysitter?
As much as you love them, sometimes you need a little adult time away from the kids. We offer a babysitting service you can rely on. All our babysitters are experienced and accredited, and all of them have been police checked. You can book our babysitting service 6 months before you stay with us by calling 08448 266 200 – you may have to pay a deposit to reserve your babysitter, we'll let you know how much this is when you call or reserve online.
Alternatively, you can book your babysitter when you arrive. Simply visit the Time Out Club and one of the team will help.
I keep receiving a ‘no availability' message when I'm searching for activities to book, do you have any tips?
Don't worry, it might not mean that the activities you're interested in are already fully booked. Try widening your search: select ‘view all' on the date and time you want and then click ‘go'. If there is availability, you should be able to see it. If you still have no luck then try searching for the activity you want nearer the time you're due to stay with us – we update the site all the time and any cancellations will show as available spaces. If you're still experiencing difficulties, call us on 08448 262610.
Remember you can also check availability and book additional activities when you arrive at your village.
Can I reserve an activity or event?
You can, which makes it very easy when you are planning your itinerary and booking multiple activities. To reserve an activity or event online, select the date and time of what you want and then click the ‘add to basket' button. Your activity or event will be reserved for you in your holiday itinerary for 2 hours. Once the 2 hours have passed, the activity will no longer be in your itinerary and you'll have to start again. When you're ready to pay for your activities, simply go to the ‘check out' and click ‘confirm payment'.
How do I edit a booking for an activity or event?
Whether you need to reshuffle your itinerary to fit everything in or you've changed your mind about an activity, it's easy to edit your booking. Go to ‘view itinerary' and click on the ‘more details' link to find the activity or event you wish to change. Then simply follow the options to edit and resave your booking.
Can I cancel my activity or event and is there a cancellation fee?
Plans change; it's a fact of life. Therefore, if your itinerary has changed and you want to cancel an activity or event, there is a 5% cancellation fee if you cancel 24 hours or more before your activity is due to take place. If you cancel within 24 hours of your activity, there will be a 75% cancellation charge applicable. For Full Terms and conditions, please click here.
How do I cancel a booking for an activity or event?
Go to ‘view itinerary' and then click on the ‘more details' link to find the activity or event you wish to cancel. Next, follow the options given to cancel your activity or event.
Please remember to read all the details carefully before cancelling so that you're aware of any charges that may apply and why they apply.
Can I use my Select Guest Vouchers when I pre-book my activities?
You can, but only when you book activities at your chosen village. You cannot use your Select Guest Vouchers when booking activities online.
When will I receive my activity booking confirmation?
We will instantly send you an email with your booking details in it to print off. You can view your activity bookings at any time by visiting www.centerparcs.co.uk/mybooking
Where do I pick up tickets for the activities or events I've booked?
You don't need tickets for the activities or events that you've booked, you just need your ‘activities itinerary'. You can print additional copies at the Self-Service Booking Points at your village.
Will you send me my activities itinerary?
We don't send you a paper version because it's quick and simple to print your activities itinerary yourself at home before you arrive at your village. Many families also find it useful to print off several copies for each person, so that everyone knows what they're doing and when! If you don't get a chance to print off your itinerary before your stay, don't worry you can print copies at the Self-Service Booking Points at your village.
I'd like to send my ‘activities itinerary' to a friend, how do I do it?
Click on the 'send by email' button in your itinerary. You'll then be able to add your friend's email address and a personal message for them.
Can I add in some personal time to my activities itinerary?
It's not all about the ‘doing' here at Center Parcs. There may be times that you want to do absolutely nothing! Well, that's easy to include in your itinerary too. To add things like ‘just lazing', ‘dinner out', or ‘meeting friends' to your itinerary for you or the people coming with you, click on ‘independent time'. To delete anything that you enter, simply click on ‘details' and follow the instructions.
The words ‘booked' and ‘tentative' appear next to some of the activities on my itinerary. What do they mean?
‘Tentative' activities just mean that the activity is being held for 2 hours on your itinerary, but has not been paid for. ‘Booked' activities are the ones that you've paid for and are permanently saved on your itinerary ready for your holiday with us.
How do I log into the activities page?
You are able to book activities online 6 months prior to your stay by logging onto www.centerparcs.co.uk/mybooking. You need your booking number and the lead bookers surname and post code. If you experience any difficulties, call us on 08448 262610.
How do I log out of the activities page?
Simply click 'log out' at the top of the page.
I'd like to read the terms and conditions associated with taking part in your activities, where can I find them?
Click here.
What if I have a question that isn't answered here?
Why not give us a call on 08448 267 723. Our friendly staff will be delighted to help. We are open 7 days a week (Mon-Fri 8.30am-10.00pm, Weekends and Bank Holidays 9.00am-9.00pm).
