Paying For Your Break
What is your booking policy guarantee?
Does Center Parcs accept cheques?
How do you set the price of your breaks?
How can I make sure I get the best possible price for my break?
Where will I find your latest prices, offers and deals?
Can I pay for my break in instalments?
Will I get a receipt when I pay for my break?
I’m due a refund, how long will it take?
Can I cancel my break with you?
Will I be charged for cancelling my break?
What if I have a question that isn't answered here?
How much will my break cost?
It depends on what type of accommodation you choose, when you want to visit and the length of your stay. We charge for the type of accommodation you book, not per person. Prices and latest availability can be obtained through our Reservations Team by calling 08448 267 723 or online.
What is your booking policy guarantee?
Written quotations are not available due to Center Parcs operating a best available rate pricing policy. This booking policy guarantees that when you book, you are getting the best possible price that is available to anyone, anywhere on that day. Prices can change on a daily basis. Whether you book online or over the phone, you can rest assured that no one will be offered your holiday at a better rate on that day. Prices online are the same as they are if you call our Reservations Team.
How do I pay for my break?
It’s simple and easy: you can pay using your credit or debit card. There is a 2% surcharge applicable on credit card payments, but this surcharge is not applicable on debit card payments.
To settle your account or to part pay by credit or debit card online simply go to pay outstanding balance within the ‘My booking‘ section of the website. Alternatively you can contact our Guest Payments Department on 08448 267 720 or send your cheque payments together with your booking reference number, lead booker name and contact details to:
Guest Payment Department
Center Parcs Ltd
Head Office
One Edison Rise
New Ollerton
Newark
Notts
NG22 9DP
Does Center Parcs accept cheques?
Cheques can be used to pay for the cost of your break or pre-booked activities. Cheques must be received 10 weeks before your arrival on Village. If you're paying for a booking, your cheque must be received and cleared within 10 days of making your booking. See our terms and conditions for more information. In common with many retailers, Center Parcs does not accept cheques as a means of payment on Village. We accept cash and credit/debit cards on Village as a means of payment for goods and services.
How do you set the price of your breaks?
We’ve simplified the way we charge for our breaks, making it easier for you to get the best deal. No more discount codes, online discounts or last minute special offers everywhere you look; these make it hard to know when and how to get the best deal. And there’s always a doubt that you may have been able to get a lower price, if only you had known. This booking system guarantees that when you book, you are getting the best possible price that is available to anyone, anywhere on that day. Prices can change on a daily basis. Whether you book online or over the phone, you can rest assured that no one will be offered your holiday at a better rate on that day. Prices online are the same as they are if you call our Reservations.
How can I make sure I get the best possible price for my break?
We have re-organised our pricing structure to make it simpler, fairer and easier for you to get the best possible price available on the break you wish to book; this is called 'best available rate' pricing. The best way to guarantee the best choice and availability for your break is to book as early as possible. In addition, the general rule is that you will also get the best price for your break the earlier you book. Some people wait before booking to snap up any last minute availability. Although this can sometimes save you money, it does come with the risk of not getting the exact break you want, so do bear this in mind. If your dates are flexible, you can select “any day” from the drop down menu of dates to view all accommodation prices for your chosen village for any given month.
Where will I find your latest prices, offers and deals?
Sign-up for email alerts and you’ll be kept regularly up-to-date with our new deals and offers.
Can I pay for my break in instalments?
Yes, you can. To arrange to pay by instalments please contact the Guests Payments Department on 08448 267 720. You’ll be asked to put down a deposit to reserve your booking, this will be either 30% of the total cost of your villa, plus the total cost of your insurance, or £75, whichever is greater.
Your final instalment should be made at least 10 weeks before you are due to arrive.
Will I get a receipt when I pay for my break?
Yes, we will send you a receipt in the form of a confirmation invoice email. If you pay by instalments, you’ll receive an invoice for each payment you make.
It’s wise to print off your confirmation invoice from the confirmation screen and keep your booking reference number safe. If you don’t receive a confirmation invoice email, please call us on 08448 267 723.
I’m due a refund, how long will it take?
We never want to keep you waiting long, that’s why we aim to process refunds within 5 working days. Once we’ve sent all the details to your card issuer, it normally takes 7 working days for them to credit your account.
Can I cancel my break with you?
We understand that there may be a reason why you can’t come and stay with us. If it’s because of unforeseen circumstances, including sickness, accident, redundancy or bereavement, then we’ll gladly cancel your break without any further questions. However, refunds will be subject to having adequate travel insurance.
Will I be charged for cancelling my break?
We don’t charge you for cancelling. However, you’ll only get a refund if you’ve adequate holiday insurance.
How do I cancel my break?
Please call our Cancellation Line on 08448 267 724 (Mon-Fri 8.30am-10.00pm, Weekends and Bank breaks 9.00am-9.00pm) and have your insurance details ready.
What if I have a question that isn't answered here?
Why not give us a call on 08448 267 723. Our friendly staff will be delighted to help and we are open 7 days a week (Mon-Fri 8.30am-10.00pm, Weekends and Bank Holiday breaks 9.00am-9.00pm.
