For your peace of mind we have two insurance products, both are arranged by Holiday Extras Limited and underwritten by Mapfre Asistencia trading under the name Mapfre Assistance. These policies are only available to persons permanently resident in the United Kingdom and are only available for stays at a Center Parcs UK Village.
These policies may only be taken at the time of booking.
| Holiday Duration | Cancellation Insurance | Combined Insurance |
| Weekend/Midweek | £17.00 | £26.50 |
| Week | £20.00 | £33.00 |
CANCELLATION/CURTAILMENT INSURANCE - View Insurance Policy Wording
An emergency can occasionally make the best laid holiday plans go awry. It is bad enough to have to cancel or cut short your holiday, but even worse to still have to pay for it. In summary, this insurance refunds all of your deposit or holiday cost (except the insurance premium and the first £25, or in the case of deposit only claims, the insurance premium only) if you have to cancel your holiday because:
If you have to cut short your holiday in the same circumstances the cost of lost days would be refunded. If two or more families are staying in a villa/lodge/apartment and one family have to cut short their holiday, a claim may be made by the family even if the other family stays in the villa/lodge/apartment for the remainder of the holiday. Should an insured event occur and you wish to claim under the Insurance, you must satisfy the following:
If making a cancellation, you must:
If cutting short your holiday, you must:
COMBINED INSURANCE - View Insurance Policy Wording
In addition to the above, this insurance provides the following cover for you and each person sharing your villa/lodge/apartment from the time you leave home until you return from your holiday.
Your contract for this cover is with Mapfre Assistance, 5th Floor, Alpha House, 24A Lime Street, London EC3M 7HS who are Authorised and Regulated by the Financial Services Authority.
Important Information
We must draw your attention to important features of your policy including.
Policy documents & cover provided
You should read the documents carefully. They give you full details of what is and is not covered and the conditions of the cover. The descriptions given here are outlines only. Full statements of cover for the appropriate policy will be sent with your Confirmation, but copies are available in advance on request from Reservations.
Conditions, exclusions & warranties
Conditions and exclusions will apply to the individual sections of your policy; general exclusions and conditions will also apply to the whole of your policy.
Health
Your policy contains restrictions regarding pre-existing medical problems concerning the health of the people travelling and of other people upon whose health the holiday may depend. Please read your policy carefully.
Sports
Your policy does not cover you for any dangerous activities which are not organised by Center Parcs.
Property Claims
These claims are paid on the value of the goods at the time you lost them and not on a 'new for old' replacement cost basis.
Policy limits and excesses
These apply and are outlined above.
Reasonable care
You need to take all reasonable care to protect yourself and your property.
"Cooling off" period
You may, if you wish, cancel these policies by writing to us, enclosing the Confirmation, within 14 days of receiving your Confirmation.
Tax and law
The premiums per villa/lodge/apartment shown above, include Insurance Premium Tax (IPT) at the current rate of 17.5%. We have the right to pass on any increase in IPT, on behalf of Mapfre Assistance, should the rate be increased. Your policy is governed by English law.
Claims
For all claims, you must follow the instructions on the claim form and provide appropriate written evidence in support of your claim (at your own expense) as soon as it is available.
Complaints
Your insurance policy will have in it a complaints procedure which tells you what steps you can take if you wish to make a complaint. Make sure you read your policy carefully.