What are the Health and Safety Constraints?

Health and safety information and advice
As much as we want you to enjoy yourself, doing anything and everything you please, your health is paramount. To protect your wellbeing, certain activities and treatments have very specific health and safety constraints. We have highlighted where these apply throughout the brochure, so please refer to the notes below to check whether they are suitable for you and your party.

Subtropical Swimming Paradise
General advice:
All unhealed wounds should be covered with a waterproof plaster
Please consult a Nurse at our Medical Centre if you have any infectious disease or infectious skin complaint
Do not enter the water if you have had diarrhoea within the last 48 hours. If you have received confirmation that you have had Cryptosporidiosis, you may not enter the water until fourteen days after your symptoms have subsided.
We have various safety measures in place and several rules which we ask all guests to adhere to, to make sure the Subtropical Swimming Paradise is a haven for everyone.

Lifeguards are always on duty.
No diving or jumping is allowed.
Free swim jackets are available in 2 sizes for children to wear. Buoyancy aids for disabled guests are also available. Please ask at the Pool Information Desk.
All pushchairs must be secured in the buggy park outside the pool area. This area is not secure. Guests must provide their own locks.
Sun lotion should be worn in sunny weather.
Please supervise your children at all times, with 1 adult per child under 4 and 1 adult per 2 children between the ages of 4 and 7. Lesser supervision standards exist in specified non-swimming areas of the Subtropical Swimming Paradise. Parties not being supervised to appropriate standards may be asked to leave the Subtropical Swimming Paradise.
Non-intrusive photography of your own party is permitted within the swimming area. Photography in not permitted in changing areas.
For safety reasons, certain external medical appliances, including plaster casts are not allowed on a number of the water features in the STSP. Plaster casts are specifically prohibited on slides, flumes, Wild Water Rapids, including the Sherwood Forest Grand Cascade Raft Ride.

Scuba Diving and Snorkelling: If you have any medical conditions that may cause a health risk or prevent you from participating, please consult your GP prior to arrival and bring written, signed confirmation that it is safe for you to take part. For more information on Scuba Diving go to www.padi.com

Vertical Tanner:
Do not use the tanners if you are pregnant, have particularly sensitive skin, a history of sunburn, a large number of freckles or moles, red hair, heart or circulatory problems, high or low blood pressure, diabetes or epilepsy or are taking antibiotics, tranquillisers or diuretics. Please discuss this with our staff before booking. Do not take more than one session over a 24 hour period. You will be asked to sign an important health declaration prior to your session. Center Parcs is a member of The Sunbed Association, promoters of sensible suntanning.

Outdoor
HORSE RIDING
Our horse riding activities have a duration of 45 minutes, but as they take place off-village, please allow for travel time. We provide transport for participants and accompanying adults, but space on the minibus is not guaranteed so you may have to provide your own transport. We endeavour to accommodate disabled riders wherever possible, however this is subject to a risk assessment prior to the activity to ensure your safety.
Please call 08448 266200 to complete this risk assessment before booking your ride.

Horse Riding:
For all activities, the maximum weight allowed is 15st (95kg). Trousers and flat shoes or boots with a small heel must be worn.

Advanced Cross Country Hack:
As this ride demands a high level of horsemanship, each rider will be assessed prior to the ride. If staff at the stables consider anyone insufficiently experienced, they will offer an alternative ride, but cannot offer a refund. This is for your own safety.

Action Challenge, Watersports and Mountain Bike Trek: If you suffer from any of the following medical conditions, please bring written confirmation from your doctor that it is safe for you to participate:
> Heart disease, high blood pressure, or any other cardiovascular problem.
> Undiagnosed pains in your heart or chest, particularly when associated with minimal effort.
> Breathing difficulties or asthma where this is not satisfactorily controlled by medication.
> Epilepsy where this is not satisfactorily controlled by medication.
> Back pain or limited movement in any joint where this is made worse by exercise.
> Any shoulder or arm injury or repeat dislocation.
> Any neck injuries.
> Existing or recent pregnancy.
> Recuperation from serious illness, injury or operation.
You will be required to complete a medical questionnaire prior to participating.

Mountain Bike Trek:
Please notify your guide of any medical conditions that may affect your performance. Helmets are compulsory.

Indoor
Indoor Activities
A medical questionnaire must be completed for certain activities by all participants 24 hours prior to your session, which can be picked up from any Booking Point. If you have any medical conditions which may prevent you from participating, please bring written, signed confirmation from your doctor that it is safe for you to take part.

Racket Ball:
Goggles are available and are compulsory for anyone under 16.

Squash:
Goggles are available and are strongly recommended for all squash players. These are compulsory for players under the age of 18 during tournaments and other Center Parcs supervised activities.

Rollerblading/Skating:
Helmets, wrist, knee and elbow pads are available and are compulsory.

Exercise Classes:
Please ensure that suitable clothing and footwear are worn for all exercise classes.

Aqua Sana
General advice:
> You will not be able to use the World of Spa or have treatments if you are suffering from an infectious disease or have open sores or wounds.
> Do not enter the water if you have had diarrhoea within the last 48 hours. If you have received confirmation that you have had Cryptosporidiosis, you may not enter the water until fourteen days after your symptoms have subsided.
> If you fail to disclose medical conditions or medication prior to your session which prevents you taking part, a refund may not be given.

World of Spa:
Certain medical conditions may be aggravated by the Spa experiences, in particular those involving extremes of temperature. Please bring written confirmation from your doctor that it is safe for you to use the facilities if you:
> Have heart disease, circulatory problems or high or low blood pressure.
> Have an illness that prevents you from perspiring.
> Experience migraine attacks.
> Have a chest condition likely to be aggravated by high temperatures and/or humidity.
> Have epilepsy or diabetes or are prone to dizziness or fainting spells.
> Have any condition or take any medication, in particular those affecting your ability to perspire or react to heat, that makes you unsure whether you should use the spa experiences.

Pregnancy:
> The majority of Spa experiences are not recommended during pregnancy.

INFANTS UNDER 3yrs
CHILDREN UNDER 7yrs OLDER CHILDREN 8yrs & OVER
Timeout Club - Special Care
Each Time Out Club has a staff to child ratio as specified by Ofsted. If your child has special needs, please let us know when booking so we can discuss which sessions would be most suitable. The only medication Time Out Club Staff are permitted to administer is an EPI-PEN. If your child has been prescribed an EPI-PEN, please tell us when you book and bring it with you, ensuring the date is valid, or they will not be able to join the session. If your children have recently had a contagious or infectious illness, please tell us prior to the session.
If you have any questions about The Time Out Club and Ofsted registration, please call 0845 601 4772 or write to Ofsted Early Years Inspector, 3rd Floor, Royal Exchange Buildings, St Anne's Square, Manchester. M2 7LA (www.ofsted.gov.uk) or e-mail enquiries@ofsted.gov.uk

Children's Activities
Soccer Activities
Shinpads must be worn for all Center Parcs supervised soccer activities.

WATERSPORTS
Safety notes and information Safety buoyancy aids must be worn by all children under 14 and anyone who is not a competent swimmer. Some activities require buoyancy aids, helmets and appropriate footwear to be worn by all participants, and for you to be competent swimmer; please ask when you book. Buoyancy aids are provided, wetsuits may be hired. Please bring swimwear and a towel. Center Parcs staff are unable to assist in changing. Please note that our changing areas are not supervised.
Center Parcs Ltd is registered with The Adventure Activities Licensing Authority as licensed to provide specified activities under the heading 'Watersports'. Licence details can be confirmed by calling The Licensing Authority, Tel: 01222 755 715. None of our other activities require AALA recognition.

CYCLES
In our 400 acre site, we've made sure there are plenty of cycle paths and convenient bike parks wherever you go. As well as cycling to all the main attractions around the village, you can explore the forest, though please keep to the paths. At our Cycle Centre, adjacent to the car park, you can hire a wide variety of bikes, including mountain bikes as well as accessories such as cycle locks, child seats, child trailers (trailers and child seats may only be fitted to Center Parcs cycles) and helmets, as well as buggies and back packs. Staff will advise you on the best options for your family. All equipment is professionally maintained and, should you have any problems, such as punctures, our mechanics are on hand to help out.

Special needs cycles†† If anyone in your party has any special needs, a variety of options are available for hire, such as adult trikes, adapted 3-wheel cycles with a detachable wheel chair, mobility scooters and manual wheel chairs.
Please call 08448 266200 to discuss suitability and to pre-book as we only have a limited number.

†† A hire charge payment will be taken to reserve your mobility scooter if you are pre booking, however a £100.00 refundable deposit will be taken on collection of your scooter from the cycle centre.

Keep your bikes secure.
You're welcome to bring your own bikes, providing they are in good condition, but please remember that, even in our protected environment, we are not immune to thefts. We are advised by police that custom-built and 'designer' cycles are particularly vulnerable, so we strongly recommend you use a five-star lock whenever leaving your bike, even for just a few moments, but don't attach the lock to quick release wheels. We also suggest you keep your bike in your accommodation overnight and remove bike racks from your car. Five-star locks can be loaned free from the Freewheelers Cycle Centre, subject to a refundable deposit.
A deposit will not be required when pre-booking cycles however for your reference all cycles must be returned to the cycle centre before 10am on your departure day. Failure to do so will result in an additional days hire charge being debited from your account