General etiquette around the villages

We have worked hard to ensure that your Center Parcs break feels as fun as it normally would, but there are a few safety measures that we need you to be aware of: 

  • You will need to bring a face covering with you or purchase one on village
  • For the latest updates, please see general news
  • Our team have enhanced the cleaning regime, which includes undertaking additional high touch point cleaning in our accommodation and general areas around villages
  • Our colleagues will maintain social distancing wherever we can, but where this is not possible you will be served behind Perspex screens or our colleagues will be provided with the appropriate PPE
  • Hand sanitiser units will be provided throughout the village, which we encourage frequent use of during your visit
  • There will be fewer guests on village to help ensure the safety of our guests and colleagues, social distancing will apply in all areas including the beach and shops
  • All our villages are now cashless and paperless, don’t forget your card or pay on Google Pay or Apple Pay
  • All elements of the Center Parcs experience will be closely monitored and will follow any updates from the government guidance

Arriving and departing the village

We can’t wait to welcome you back to Center Parcs. The same great experience awaits, but we have made a few small changes to what you may be used to:

  • You can arrive at the village from 2pm and access your accommodation from 4pm
  • Check-out remains at 10am, but you can stay and enjoy the village until midnight
  • It is now essential to check-in online before you leave home, speeding up the process when you arrive and helping you to start your break sooner
Parking

Your accommodation

As always, your home-from-home at Center Parcs, will be comfortable and made for families to enjoy, with some extra safety measures in place:

  • Daily housekeeping is no longer available. We’ll provide extra towels to last the duration of your stay if your booking originally included this service
  • Paper, chalk and tea have been removed
  • You will be no longer able to store your luggage at the Arrivals Lodge
  • On your arrival and departure days you will still be able to drive on village to load/unload your vehicle

Activities

We’re committed to offer a selection that we are confident are safe to run for you and your family:

  • We’re running many of our usual activities, although we’ve reduced the number of guests per session
  • Our activities get booked up quickly, so it's best to book online in advance
  • Our colleagues will be wearing PPE where necessary and some activities may require you to bring your own face covering
  • You’ll be pleased to know that the full 400 acres of forest, beach and outdoor playgrounds will all be open for you to explore
  • Our Cycle Centre will also be open, but as with our other activities you will need to pre-book your cycle hire in advance online

Restaurants and retail

We’ve been hard at work preparing our villages for your break. Here are a few extra measures that we have brought in for your safety:

  • Our restaurants are closed for indoor dining, but we still have plenty of options to keep you well fed
  • You can now order direct from your favourite village restaurants to be delivered to your lodge, or collect from your restaurant of choice
  • If the rain stays away, some of our restaurant terraces will be open for outdoor dining on a first come, first served basis – no need to book
  • All tables will be spaced for social distancing and menus will be single-use
  • Our restaurants and shops will work on a cashless payment basis, accepting card, Google Pay and Apple Pay
  • Our shops are open with social distancing measures in place
  • Make sure you download the NHS Test and Trace app from your app store, as everyone over the age of 16 years is required to check-in to our restaurants upon arrival

Aqua Sana Spa

You can still relax and unwind at Aqua Sana during your break with revitalising treatments. However, our Spa Sessions are currently unavailable. Watch our video to find out what to expect when you visit.
Here are a few highlights:

  • You will need to bring a face covering with you
  • Our usual treatment menu is available
  • So that we can follow social distancing guidelines, treatments must be pre-booked online
  • You’ll have the privacy of your treatment room to change. Showers and hair dryers won’t be available
  • We have extended the time between treatments to allow for extra cleaning
  • Our therapists are wearing all the required PPE to keep you and them safe

More about Aqua Sana

Longleat Subtropical Swimming Paradise pool

The Subtropical Swimming Paradise

Our Subtropical Swimming Paradise will not be able to open between 12th April and 16th May, due to the government roadmap opening dates for waterparks. We know this is a popular part of a Center Parcs break and have reduced our prices to reflect this change. However, with 400 acres of forest to explore, a huge selection of indoor and outdoor activities to enjoy, our lake, beach and food delivery to your door... there is still plenty to keep your family busy.

Image of trees

Review of some extra services

We can no longer provide some of the extra services that you may have purchased, such as Early Arrival to your lodge (access to all lodges will be 4pm), Breakfast Pass, Continental Breakfast, Champagne, Flowers, Indulgence Pack, Children’s Birthday Pack, Celebration Pack and Maid Service. If you have purchased one or more of these services, this will automatically be cancelled and fully refunded.

I already have a booking between 12th April and 16th May

We’ll continue to update this page as the situation changes, we will also contact you by email within four weeks of your break to let you know what facilities are available. Don’t worry, you’ll be offered a change of date or full refund if you’re not happy with the range of facilities and activities available on your break.

All guests on these breaks will receive an email with a form to complete which will inform us of your choice.

 

Keep up to date

If you have further questions view our FAQs or for the latest updates and news visit our village news page and keep an eye on our Facebook and Instagram channels.