Before you arrive

  • Pre-register your guests before you arrive so you’ll only need your booking reference when checking in. Log on to your personal account and add your guests and your vehicle details
  • Invite your guests to your booking so they too can book activities, make restaurant reservations and the Aqua Sana Spa
  • Booking in advance means there is no worry when you are here about getting the time you want
  • If you are booking a restaurant for a special occasion, let us know and we’ll decorate the table

Make your stay even longer at no extra cost

  • Although you won't be able to access your accommodation until 3pm (3.30pm at Whinfell Forest), you're welcome to arrive from 10am, meaning you have a full day to explore and add a precious extra five family hours to your break
  • You’ll be able to access the Subtropical Swimming Paradise from 2pm on your arrival day
  • On departure day you’ll need to vacate your lodge by 10am, but you are welcome to stay until as late as midnight, giving a full extra day of family fun

On arrival

  • Once you have arrived parking is free. There’s no need to find a machine or worry about tickets
  • After 3pm (3.30pm at Whinfell Forest), you may drive your car to your accommodation in order to unload, then we ask that you return your car to the car park for the duration of your stay.
  • You can pre-order a grocery pack, which will be unpacked in your accommodation ready for your arrival
  • If you visit ParcMarket when you are here and spend more than £40 we’ll then deliver it to your lodge, free of charge

Your accommodation

  • Your accommodation is fully equipped with everything you’ll need for your break including little necessities like washing up liquid, a tea towel and bath towels
  • If you can’t keep off social media, or think you’ll miss the football scores… don’t worry, you’ll have free friendly WIFI
  • Our accommodation is baby friendly and includes a cot and high chair
  • If there’s anything extra that you think you’ll need, give us a call in advance and we’ll see if we can help

Our activities

  • You can pre-book your activities before you arrive to guarantee your family's spot 
  • Please be aware that some activities require you to arrive earlier than the designated time to ensure you're all kitted up and ready for your activity
  • Look out for the free children’s disco, which takes place in the leisure bowl every evening

Our restaurants

  • You can pre-book your restaurants before you arrive to guarantee your family’s spot
  • Our family-friendly restaurants cater for even the smallest ones as baby food is free of charge in our restaurants, with microwaves available to use also
  • Many of our restaurants have soft play areas - they keep little ones entertained as they wait for their meal, and mean you can sit back and relax with a drink

Our Subtropical Swimming Paradise

  • There’s access to buoyancy aids for your little ones in the Subtropical Swimming Paradise, be sure to pick one up from near the Information Desk in the pool 
  • There’s seating in our pool areas for those who may want to watch the rest of the family make a splash
  • The pool is quietest first thing in the morning or after 5pm. So if you want more space to swim, then these are great times to take the plunge