Pre arrival

Before you arrive

  • Pre-register your guests before you arrive so you’ll only need your booking reference when checking in. Log on to your personal account and add your guests and your vehicle details
  • Invite your guests to your booking so they too can book activities, make restaurant reservations and the Aqua Sana Spa
  • Booking in advance means there is no worry when you are here about getting the time you want
stay longer

Your arrival and departure

  • Although you won't be able to access your accommodation until 4pm, you're welcome to arrive from 2pm, meaning you have time to explore the forest before settling into your accommodation. 
  • On departure day you’ll need to vacate your lodge by 9am but you can stay on the village until 12pm, this gives us the extra time needed to fully prepare the village for our new arrivals 
when you arrive

On arrival

  • Once you have arrived parking is free. There’s no need to find a machine or worry about tickets
  • After 4pm you may drive your car to your accommodation in order to unload, then we ask that you return your car to the car park for the duration of your stay
  • You can pre-order a grocery pack, which will be at your accommodation when you arrive
  • If you visit ParcMarket when you are here and spend more than £40 we’ll then deliver it contact free to your lodge, free of charge
your accommodation

Your accommodation

  • Your accommodation is fully equipped with everything you’ll need for your break including little necessities like washing up liquid, a tea towel and bath towels
  • If you can’t keep off social media, or think you’ll miss the football scores… don’t worry, you’ll have free friendly WIFI
  • Our accommodation is baby friendly and includes a cot and high chair
  • If there’s anything extra that you think you’ll need, give us a call in advance and we’ll see if we can help

Our activities

  • You must pre-book your activities before you arrive to guarantee your family's spot 
  • Please be aware that some activities require you to arrive earlier than the designated time to ensure you're all kitted up and ready for your activity

Our restaurants

  • Our new food delivery service allows you to receive meals from village restaurants, directly to your lodge door. Order and pay online to receive delicious food to eat in the comfort of your lodge.  
  • Our family-friendly restaurants cater for even the smallest ones as baby food is free of charge in our restaurants, if you require the use of a microwave please speak to a member of the team in the restaurant
subtropical swimming paradise

Our Subtropical Swimming Paradise

  • There’s access to buoyancy aids for your little ones in the Subtropical Swimming Paradise, be sure to pick one up from near the Information Desk in the pool 
  • There’s seating in our pool areas for those who may want to watch the rest of the family make a splash
  • To help with social distancing guidance we have implemented a pre-booking system to limit the number of guests enjoying the facilities at any time, there will be a 10p charge per adult and all proceeds will be donated to our charity partners