Subtropical Swimming Paradise
Entrances & Access
The changing rooms are level entry through double doors.
Mirrors and hair drying facilities are provided at a standing height.
The following changing faciities are available:
- Individual changing cabins with shelf seat. (These cabins are narrow)
- Family changing cabin with baby change facility. These are 135cm by 195cm with a bench, the door width is 58cm.
- 2 x Adapted changing cabins accessible to guests in wheelchairs. These cubicles are larger giving enough space to maneuver. 2100cm by 2350cm. Each has a seat.
- An accessible Changing Place is available, fitted with shower seat, WC, integral shower and changing bed with height adjustable washbasin and tracked hoist.
Changing Places STSP
- Ceiling hoist, this is on a high track 210cm above the floor with a weight limit of 200kg/440lb (note you need your own sling.)
- Adjustable height shower 100cm-180cm
- Adjustable height shower trolley 56cm-95cm
- Adjustable height sink 63cm-93cm
- Peninsular toilet 84cm with over a metre each side for access with folding grab rails. The seat height is 48cm.
- The door is 100cm wide.
A portable hoist and transit chair, suitable for entry into water is available on request. The hoist enables guest to transfer from wheelchair to the transit chair this hoist cannot lower a person directly into the water. Due to space constraints this can only be used on pool side or an open area within the changing room. Please note, slings are not provided
Staff are trained in the operation of the hoist. Staff are not trained to assist carers in moving guests with disabilities that do not allow them to use the transfer chair without assistance.
The Easy Roller chair is available to transfer guests to the wave pool. Please find an image of the Easy Roller Chair at the bottom of the page.
Accessible toilets are available in the main changing room, within the accessible changing area, in Changing Places and in the Venture Cove area of the Subtropical Swimming Paradise.
There is a communal shower area without seating, three private shower cabins and a Changing Places facility which is wheelchair accessible and has a fold down shower seat and an adjustable shower trolley bed that can be used with the shower head/hose.
The lockers are at various heights. They are large enough to allow the storage of small prosthetic items. Larger items can be stored at the Information Desk if required
Access to Pool Area from changing rooms
Access to the pool area from the changing rooms is through a wide archway suitable for all wheelchairs
Access within the main pool area
There is level access to Venture Cove (children’s area), the main wave pool (via a ramp at one end of the ‘beach’ area) and to a substantial amount of the seating area. There are steps to all other areas, rope handrails are throughout the pool with contrasting tiles to show step edging.
The counter is 102cm it also has an open section, and all pool staff are willing to assist in any way possible.
Plaster casts and Prostheses
Plaster casts are not permitted on flumes, slides, Tropical Cyclone or Wild Water Rapids.
Due to the uncontrollable nature of the Wild Water Rapids and the potential for collision with other riders, guests using prostheses may ride the Rapids individually. Please speak to a member of the lifeguarding team who will arrange this for you.
Wave pool – waves
The waves start at 10.50am each day, during this first 50 minutes there will be no waves or planned loud sounds (Unless an emergency alarm is activated).
One minute before the waves start a Tarzan noise is sounded loudly to alert guest the waves are about to start and giving them time to exit or enter the pool. This will then sound for a second time as the waves start, throughout the duration of the waves a green flashing light will be active to allow guest with hearing difficulties to tell these are on/starting.
Tuesday mornings and Saturday mornings are usually busier than other mornings.
Venture Cove (children’s area)
The “Venture Bay” (toddlers water play area) within this facility is accessible level entry, there are steps up to the slides within this pool.
The “Venture Harbour” play structure is accessed via two sets
of steps, the flumes and slides are accessed via steps.
There are bubble and fountain features within the ground level wet deck area of the play structure which are accessible to guests in wheelchairs.
The Lazy River is accessed via the main pool area. Guests must be competent swimmers due to strong currents throughout. Although this ride is less challenging than the rapids, a degree of mobility is still required. Pool aids such as pool noodles and inflatable rings are permitted in the Lazy River.
Wild Water Rapids
Guests must be able to brace with all parts of the body and must be competent swimmers. This is an extremely challenging ride. Due to the challenging and unpredictable nature of this ride, there is potential for collisions with walls or other riders making it unsuitable for any person without the ability to anticipate collisions. Visually impaired riders are recommended to familiarise themselves with the layout of the ride before use. Note this is a multi-person ride.
Flumes and slides
These facilities are accessed by steps and require some lower body bracing.
Starbucks is a seated coffee shop and take away, located inside the Subtropical Swimming Paradise. Wheelchairs have access to all areas.
The counter height is 96cm & has no lower section staff are willing to assist in any way possible.
These are accessed by steps. Signage at hot whirlpools denotes other recommended health restrictions on use. The Lagoon Pool has level access and provides a similar temperature and bubble experience to the hot whirlpools.
Tropical Cyclone raft ride
This is an extremely challenging ride. Guests must be able to brace with all parts of the body, be able to sit upright, with their legs straight in front of them. Users must be able to hold onto both handles of the rafts at all times during the ride.
There are several flights of steps to access to the ride. The ride requires guests to be able to step into the launch pool at the top of the ride which is considerably higher than a normal stair step height. To exit the ride guests are required to dismount the raft in mid-thigh height water, with a current and climb three steps to ground height.
An accessible cabana is available to book, providing you with level access.