Worried that something may get in the way and your family break will need to be cancelled? We understand that sometimes plans just don’t play out as you hope, and you may need to cancel or amend your booking. To give you that added peace of mind you can purchase Flex Your Stay (“Flex”), for your family break. So, if for any reason you do need to cancel or amend your Center Parcs break, Flex will protect you.
What is Flex?
You can purchase Flex for your break for an additional payment. Flex offers a higher level of protection than our usual terms & conditions, allowing you to amend your booking dates up to 7 days before your arrival date for free. Flex also allows you to cancel your break and receive a full refund up to 28 days before your arrival date.
For peace of mind, you can purchase Flex by either:
adding Flex when completing your booking on the payment page
or if you already have your break booked, you can add Flex by simply calling 03448 267723 and we will add it to your existing booking. Make sure to call within 14 days of booking your break to allow Flex to be applied
The small print about Flex
The cost of Flex will depend on the village you are visiting, your arrival date and type of accommodation. The price will be confirmed at the time of booking. The cost of Flex is non-refundable and can only be purchased within 14 days of booking your break. For more information, read our full terms & conditions.
If you wish to cancel or amend your break for any reason, please complete this form.
Yes, Flex Your Stay allows you to cancel your break for any reason and receive a full refund up to 28 days before your arrival date. From 27 days up to 2 days before your stay you can still cancel your break and receive a reduced refund.
Yes, Flex Your Stay allows you to change your booking for any reason up to 7 days prior to your stay. Any changes to the date or village and accommodation type will be charged at the price valid at the time of amendment and may incur additional cost. If the price is lower, we will refund this amount.