Why choose a Center Parcs gift card?

Unfortunately our Center Parcs gift vouchers can only be used towards Aqua Sana Forest Spa if you are visiting whilst on a Center Parcs break. If you are not staying on a Center Parcs break but still want to visit the spa, we sell Spa Day gift vouchers here https://aquasanavouchers.com/vouchers

If you have a problem with your gift card and need support, please call 0844 77 44 277

Gifts cards can only be used at the specific village they were purchased for, e.g. a Sherwood Forest card gift card will only work at Sherwood Forest. Gift cards may be exchanged at Guest Services so that they can be used at different villages (with the exception of Longford Forest, due to the differing currency).

If you decide to visit a different village to the gift card you have, pop in to see our Guest Services team and they will switch your gift card from one UK village to another UK village. Unfortunately, we can't change a UK gift card to a Longford Forest gift card due to the differing currency.

If you are buying a gift card for someone else to use during their break, select the village that you believe they will be visiting. If the card is for the wrong village, this can be swapped over at Guest Services during their break. The only exception to this is the Longford Forest gift cards, which cannot be redeemed or swapped at any of our UK villages. 

If you are buying a gift card for someone to use towards the cost of a break for a UK village then any UK gift card can be used through our Contact Centre (03448 267 723). If you wish to use it towards the cost of a break at our Irish village, Longford Forest, only a Longford Forest gift card can be used. 

Yes, you can use a gift card to pay towards the cost of your break. If you are buying a gift card to use towards the cost of a break for a UK village then any UK gift card can be used through our Contact Centre (03448 267 723). If you wish to use it towards the cost of a break at our Irish village, Longford Forest, only a Longford Forest gift card can be used.

Yes, you can use a gift card towards activities, shopping and food during your break.

No, we cannot switch a gift card from Longford Forest to one of our UK villages due to the differing currencies.

All Euro cards are valid for 5 years, however if the balance remains after 2 years, an admin charge will apply. Please see T&C’s for more information.

Gift cards cannot be redeemed online. The easiest way to redeem the gift card before your break is to contact Centre Parcs on 03448 267 723.

No, gift cards cannot be collected from your nearest Center Parcs. All orders will be posted in the address provided during the transaction. 

Yes, you can purchase a gift card during your break. As all of our villages are now cashless and paperless, we do not accept cash to purchase gift cards.

Yes, there is a limit on how much you can purchase on a gift card. Each gift card has a minimum spend of £5 and a maximum spend of £1000. However you can purchase multiple gift cards and therefore spend an increased amount i.e. with 2 gift cards you can spend up to £2000.

No, gift cards no longer need to be activated and will be ready to use from your purchase date. 

You can check the balance of your gift card by scanning the QR code on the face of your card. 

Alternatively, you can check your balance online by selecting on the village below:

• Whinfell Forest
• Sherwood Forest
• Longleat Forest
• Elveden Forest
• Woburn Forest

On most Apple devices, you can scan the QR code on your gift card using your normal camera and tapping on the code. If you have an Android phone you may have to download an app through the Google Play Store to be able to scan the QR code. 

No, gift cards cannot be topped up. However, gift cards can be used more than once until there is no balance remaining. 

No, all gift cards will expire within 24 months of the purchase date, and they cannot be replaced. The exception for this is Longford Forest. Full details can be found on the site that you purchased the card from. 

No, paper Center Parcs/Aqua Sana Forest Spa gift vouchers cannot be exchanged for a gift card. As of the 30th June 2023, we no longer accept paper vouchers.

No, the gift cards are not plastic, each card is cardboard and fully biodegradable. 

To make a complaint, please email [email protected].

Yes, Center Parcs gift cards can be used as prizes for charitable events or as part of an employee reward programme, as long as you do not use the Center Parcs brand or logo and do not imply that the prize or event is done in partnership with Center Parcs.

Center Parcs gift cards cannot be used for any commercial promotion, without the prior written consent of Center Parcs. For further information please contact [email protected]. Please note, the purchase of gift cards does not entitle you to use the Center Parcs trademark or logo in any advertising campaign, paid for promotional activity or social media, without our prior written consent. 

No, if you have used your card, you are not able to get a refund of the remaining balance.