Your guide to swimming safely
Pool Hygiene/Changing Facilities
Please encourage children to use the toilet before swimming and ensure that babies wear a swim nappy. Disposable swim nappies are available to purchase from the ParcMarket and Pool Information Desk.
You must not enter the water if you have suffered from a gastro-intestinal upset involving diarrhoea within the past 48 hours. You may not enter the water if you have suffered from confirmed Cryptosporidium infection within the past 14 days. All cuts and open wounds or contagious conditions must be covered with a waterproof dressing.
In and around the Pool
Please take care around the pool and in changing rooms. Do not run. Floor surfaces can be slippery when wet. Strictly no diving and no jumping-in policies operate in all our pools. Large inflatable toys or boats are not permitted into the pool. Snorkels and masks are allowed only in pools when waves are not in operation. Snorkels and masks are not permitted in the Lazy Rivers or Wild Water Rapids.
Ultra Violet radiation is not excluded from natural sunlight in the Subtropical Swimming Paradise at any of our villages, therefore sun protection lotion is recommended. We recommend removing all jewellery before entering the Subtropical Swimming Paradise.
Supervision in Pools
The following supervision ratio operates throughout most areas of the pool:
- Under 4 years: One child per responsible person of at least 16 years of age
- 4 to 7 years: Two children per responsible person
Regardless of age, weak or non-swimmers should be supervised at all time, by an adult swimmer in close contact. Parties not being supervised to these standards or who are not supervising their children responsibly may be asked to leave the pool.
In non-swimming areas, such as toddlers’ pools, lower levels of supervision are required. The requirements and the areas they apply to are identified by notice in the relevant areas of the pool. Children’s swim jackets, are available free of charge for use in the pool. These are swimming aids and not lifejackets and all children using swimming aids must be supervised at all times. A small number of larger sizes are available.
Flumes, Slides and Water Rides
Plaster casts are not permitted on flumes, slides, Wild Water Rapids, Grand Cascade, Canyon Ride, Tropical Cyclone, Twister, Typhoon and Tornado. Prosthesis are not permitted on the Wild Water Rapids or the Canyon Ride. Jewellery should not be worn for your own safety and the safety of others.
Photography in the Pool
Photography (still, digital and video) is not permitted in any changing areas within our villages. Only non-intrusive photography of your own party and friends is permitted in our villages and particularly in the Subtropical Swimming Paradise. In the interest of safety, ‘selfie sticks’ and handheld cameras are not permitted on any flumes, slides, rapids or water rides. You may not carry out photography for commercial purposes, publication or similar purposes in any part of our villages.
We strongly advise that pregnant guests do not use slides, rapids and cold plunge pools. This is due to the chance of accidental impact with surfaces or other users during use.
Certain rides and features such as hot whirl pools have specific restrictions on use by pregnant guests. These are clearly highlighted on signage and are due to either potential for impact or temperatures in excess of those recommended during pregnancy.