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Plates of food and the ingredients used to cook them

Latest COVID-19 update

Last updated 29 November 2021

Following the government update over the weekend it will now be compulsory to wear a face covering in all shops at our UK villages.

We are working through the details of the announcement and will update this page further should face coverings become compulsory in other areas or if other instructions or guidance impacts Center Parcs.

Our priority throughout COVID-19 is to follow government advice and we will continue to do this to keep our guests and staff as safe as possible.

Plates of food and the ingredients used to cook them

Gift cards temporarily unavailable to purchase

Last updated 26 November 2021

Due to a technical issue with our gift card provider, we are currently unable to sell gift cards.

We know that many guests will be particularly keen to purchase gift cards during the festive period, and we are working closely with our provider to resolve the issue as quickly as possible.

Don’t worry if you already have a gift card, as these can still be redeemed pre-arrival via our Contact Centre or on any of our villages during your break.

If you are planning to purchase a gift card in the near future, please keep checking this page for updates.

Child lying on inflatable in pool

Contact Centre festive opening hours

Last updated 25 November 2021

Our contact centre will still be operating during the festive period to answer any enquiries you may have. Our Contact Centre opening times are:

Week commencing 20 December

Monday: 9:00am - 7:00pm

Tuesday: 9:00am - 5:00pm

Wednesday: 9:00am -5:30pm

Thursday: 9:00am - 5:30pm

Friday: 9:00am - 1:30pm

Saturday: Closed  

Sunday: Closed

Week commencing 27 December

Monday: 9:00am - 3:00pm

Tuesday: 10:00am- 3:00pm

Wednesday: 9:00am - 5:30pm

Thursday: 9:00am - 5:30pm

Friday: 9:00am - 1:00pm

Saturday: Closed  

Sunday: 9:00 - 5:30

Week commencing 3 January

Monday: 10:00am - 7:00pm

Tuesday: 09:00am - 7:00pm

Wednesday: 9:00am - 7:00pm 

Thursday: 9:00am -7:00pm 

Friday: 9:00am - 7:00pm 

Saturday:9:00am - 7:00pm

Sunday: 9:00am - 7:00pm

Child lying on inflatable in pool

Subtropical Swimming Paradise festive opening times

Last updated 19 November 2021

Our festive breaks will be here very soon, below are the opening times of our Subtropical Swimming Paradise so that our guests can plan their time with us:

Christmas Eve:

  • Opening times - 10am to 8pm
  • Last bookable swimming session - 4.45pm
  • 'Turn up and swim' sessions - 5pm to 8pm

Christmas Day

  • Opening times - 11am to 7pm
  • Last bookable swimming session - 3.45pm
  • 'Turn up and swim' sessions - no

Boxing Day

  • Opening times - 10am to 9pm
  • Last bookable swimming session - 5.45pm
  • 'Turn up and swim' sessions - 6pm to 9pm

New Year's Eve

  • Opening times - 10am to 8pm
  • Last bookable swimming session - 4.45pm
  • 'Turn up and swim' sessions - 5pm to 8pm

New Year's Day

  • Opening times - 10am to 8pm
  • Last bookable swimming session - 4.45pm
  • 'Turn up and swim' sessions - 5pm to 8pm
Plates of food and the ingredients used to cook them

Allergen update

Last updated 03 November 2021

Like many other businesses, we are currently experiencing challenges due to staff shortages, some sporadic supply chain issues and remaining COVID-19 safety measures.  Our menus clearly highlight where allergens are present within the ingredients and whilst allergy-free menu options are still available, unfortunately, we cannot, in the current climate, provide a 100% guarantee against cross-contamination, either within our supply chain or in our restaurants or takeaway service; we cannot provide details of any ‘may contain’ allergen statements.

The most important thing for us is the safety and wellbeing of our guests and we feel it is important to make our guests, especially those with severe allergies, aware of the challenges we are facing ahead of their arrival.  Of course, our lodges do have kitchen facilities which many families already use for self-catering as another option.  However, we understand how disappointing this situation may be to some families and we are offering anyone affected the option to cancel their break and receive a full refund or to move their break to a date in the future* when we hope to have resolved these issues.  

We have long prided ourselves on our varied menus and excellent practices in regards of allergens and we are working hard to return to this standard as soon as practicable.

*We do not have a confirmed date when we will be in a position to offer the detailed information we previously did

 

A group of adults in aprons smiling at the camera

Impact to usual operations

Last updated 19 October 2021

Like many other businesses we are unfortunately impacted by staff shortages and recruitment challenges.  This means that you may unfortunately find some disruption to our normal services. For guests who have an impacted restaurant or activity booking we will contact you directly.

Please visit the news page of the village you’re visiting to understand any changes to our normal operation:

Please note that we will keep this information as updated as possible but there may still be extremely late during break changes not listed.

Mother and Father with baby boy in Subtropical Swimming Paradise pool

Breaks now available until 17 April 2023

3 August 2021

We are pleased to let you know that we’ve added more breaks, so you can now book at all six villages for arrival dates up until (and including) 17 April 2023.

Find out more

New village location map

Exciting news: Our plans for a sixth Center Parcs in the UK

12 July 2021

We’re excited to announce that we have identified a site for a sixth Center Parcs village in the UK.

We have secured an option agreement to acquire 553 acres of woodland off Balcombe Road in Worth, West Sussex. The forest has been chosen because of its location (to the south of London) and its excellent transport links.

The development is expected to cost between £350m and £400m and will create around 1,500 permanent local jobs once operational, as well as around 1,000 jobs during construction. We anticipate the development would add an additional £40m to the local economy each year.

We will now begin working on rigorous site surveys, detailed designs and pre-planning works to make sure the woodland meets our specific requirements for a Center Parcs village, as well as beginning a programme of community engagement with the local area.

We are hoping to submit a planning application in 2022.

CEO Martin Dalby said: “It’s really exciting to have identified a potential site for another Center Parcs village in the UK. Today’s announcement marks the first step of a long journey, and there is still a huge amount of work to be done before we can submit a planning application. The proposal we will be submitting will create a significant number of jobs and bring major benefits to the local and national economy.”

Two feet on a Swegway

Electric scooters, hover boards and other motorised wheeled equipment

18 June 2021

There are lots of ways to explore the forest but please be aware that electric scooters, hover boards and other motorised wheeled equipment are now prohibited. You can still use traditional non powered scooters and electric bikes, just make sure you are looking out for the no wheels signed areas and find an alternative scenic route. The Cycle Centre have plenty cycles and accessories on offer if you are looking to travel the village in style.

Aqua Sana Elveden Forest's outdoor spa pool

Aqua Sana Elveden Forest is undergoing refurbishment

Latest update 13 May 2021

We are constantly looking for ways to improve our facilities to ensure guests have the best possible experience when visiting our villages. As part of this, our Aqua Sana Spa at Elveden Forest is undergoing a makeover and we can’t wait to share the changes with you. 

While renovations are under way, our Aqua Sana Spa will be closed to guests until 24 May and we apologise for any inconvenience this may cause.

From Tuesday 25 May, while on a Center Parcs break, you will be able to visit Aqua Sana for pre-booked treatments only. Unfortunately, spa sessions with full access to our spa saunas and steam rooms will not be available until further notice. Please keep checking our website for updates. Our boutique will be open for you to stock up on your favourite products. 

We look forward to welcoming you back to our Aqua Sana Spa at Elveden Forest. 

Family in the forest wearing Joules clothing

New Joules stores to open at all Center Parcs villages

1 April 2021

We’re thrilled to announce our new partnership with a fun-loving, family lifestyle brand, Joules.

The British company is noticeable for their vibrant prints, bold colour palettes, and whatever-the-weather styles. Now, they’re bringing their love of the outdoors to all of our villages with stores opening over the next few months – starting with Woburn Forest in April! 

Each store will offer clothing for women, men, and children, as well as for pets, homes, and gardens. Just like us, Joules has a deep respect for the woodland, they know how important time spent with loved ones is, plus they’re not being afraid of a little rain… so we’re excited for them to move in!

 

Illustration of Nutmeg with Center Parcs sign

Join Nutmeg and Clove on an adventure at Center Parcs

22 December 2020

We are pleased to share our exclusive animated stories featuring our friendly reindeer, Nutmeg and Clove. See our familiar storybooks, Nutmeg’s Antlers and Nutmeg’s Little Sister being brought to life and watch the two siblings as they take on an exciting adventure’s at Center Parcs. 

Find out more

Group of staff at fundraising event covered in foam wearing matching Together for Short Lives charity t-shirts

Center Parcs recognised for commitment to charity

13 June 2019

We are delighted to announce that Center Parcs have won the award for Best Scheme to Encourage Staff Fundraising at the 2019 Better Society Awards. Celebrating our long-standing partnership with Together for Short Lives.

Find out more

Two dogs on leads

Dog owners' advice

In recent years, an unexplained dog illness known as 'seasonal canine illness' has been found in an increasing number of forest areas around the UK, particularly in late summer and early autumn. The illness is currently believed to be triggered by a naturally occurring cause and has affected a number of dogs in areas across the country, including those local to some of our villages, particularly Sherwood and Elveden Forest. There appears to be no comprehensive explanation as to why this has occurred.

Cases of Alabama Rot have also been reported around the country. This is another unexplained disease affecting dogs. None of our villages have been identified as locations with cases of Alabama Rot, but in the interest of vigilance, we recommend dog owners familiarise themselves with the symptoms on the Forestry website.

If you are visiting Center Parcs with a dog please ensure you’re aware of the potential risks of a forest environment to animals. Please research or talk to your veterinary surgeon about SCI (Seasonal Canine Illness) and Alabama Rot.

If you are bringing a dog to one of our villages and have concerns, please call our Contact Centre team on 03448 266 266.

Please note: if you are visiting Longleat Forest, dogs are not allowed on our Land Train except guide dogs.

Tommy's Award with two parents holding toddlers hands paddling in the lake

Tommy’s Award for Best Family Friendly UK Holiday

5 April 2018

We are delighted to have won Best Family Friendly UK Holiday Provider at the Tommy’s Awards, which took place on 16 March at the Landmark Hotel, London to a packed audience of household name companies and Tommy’s supporters.

Find out more

Center parcs lake and forest

Parking on village

We are keen to keep our villages as traffic-free as possible so that guests can enjoy the tranquillity of the forest environment. There will of course be a small amount of traffic during times of developments and to support village operation. However, once you have unloaded your belongings from your vehicle, we kindly request that all guests move their cars to the car park as soon as possible, on the day of arrival. In response to recent feedback from our guests, the Security team will be supporting this by requesting that all cars left on the village after this time, are moved. Should the accommodation type include a car parking space, please use the space allocated.

Center Parcs lodge in the forest

External shows, events and festivals

Because our villages are set in some of the most beautiful parts of the UK, they are often close to popular tourist areas which can mean increased noise and traffic in the surrounding area. Despite our best efforts to preserve the tranquillity of the forest in our villages, there may occasionally be noise from local events, shows and music festivals.

It's never too early to have a short break in the diary, so book now and give yourself something amazing to look forward to.

Exterior of Executive Lodge in forest setting

Accommodation upgrades

As many of our guests will already be aware, we upgrade a number of accommodation units every year at Center Parcs. Work is regularly underway across most of our villages to ensure we continually improve our standards. Such works are closely monitored and disruption to our guests visiting during this time will be kept to a minimum.

Find out more

Looking up at sky in the forest showing view of tree branches from below

Forestry works

As we are in a forest setting it is essential that we manage the environment and preserve the natural outlook. This means that from time to time forestry works such as tree felling may be taking place during your break with us.

Walid Water Rapids in the snow

The lake in winter

Being close to nature is an important part of a Center Parcs break, but it also means our villages are subject to the whims of British weather! For this reason, and for our guests’ safety, our lakes may close for watersports during the winter. But don’t worry, we still have plenty of indoor and outdoor activities available during this time, from cosy indoor crafts to bracing bike rides.

*available when break booked is 26 weeks or fewer away.