General news

Test and trace

Updated 7th April 2021

We are now legally required to request contact information from all guests over the age of 16 years. Prior to arrival guests must record all guest names along with individual contact details via their Center Parcs account. On arrival, our team will check to ensure this information is complete.

Test & Trace procedures will be in operation in all restaurants and bars, every individual will be required to use the NHS Test & Trace process by scanning the QR codes for individual locations around the village.  Please encourage all members of your party to download the official NHS Test & Trace App prior to arrival.

Download on App Store     Download on Google Play

Latest update

Last updated 6th April 2021

Following the UK Government announcement on their roadmap for re-opening society over the coming weeks and months, we will be reopening our UK villages and welcoming our guests back from 12th April.

	Village status
Sherwood Forest	Reopens 12th April 2021
Elveden Forest	Reopens 12th April 2021
Longleat Forest	Reopens 12th April 2021
Whinfell Forest	Reopens 12th April 2021
Woburn Forest	Reopens 12th April 2021

 

Arrival dates prior to 12th April

All guests due to visit on breaks prior to 12th April should have already received an email from us with instructions on how to cancel activities and restaurants and how to reschedule or cancel. Once activities and restaurant reservations are fully cancelled please complete this form*.  All guests impacted by a closure will have the option to change dates with £100** discount or cancel and claim a full refund. 

*Please ensure any activities, restaurant, spa sessions or treatments are cancelled prior to filling out the form. For details on how to cancel. 

**If you select a lower-priced break we will still offer you the £100 discount and refund the difference. If the break you select is higher-priced, we will, again, apply the £100 discount but you would need to pay any outstanding difference. The discount is only applicable once, so if you have already received this as a result of a prior move or in the event of a further date move, the discount will not apply again. It is also only applicable to breaks arriving on, or prior to 18th April 2022.

 

Breaks arriving between 12th April to 16th May

Guests due to visit on breaks 12th April to 16th May should already have received an email from us to outline what to expect on these breaks.  

Below is a short summary of the facilities we expect on these dates, subject to Government changes:

• We’re looking forward to welcoming guests to our lodges but hotel rooms and apartments will be unavailable
• Only one household will be permitted per lodge
• Our restaurants will operate a collection and delivery service, we also hope to have our terraces open (subject to the Rule of 6). Make sure you download the NHS Test and Trace app from your app store, as everyone over the age of 16 years is required to check-in to our restaurants upon arrival
• A full list of available indoor and outdoor activities will be available to view and book, within My Booking online no later than 14 days before your arrival date
• A wide selection of outdoor activities will be available to book such as Aerial Adventure, Adventure Golf and many more
• A selection of indoor activities will also be available such as badminton, short tennis, squash, table tennis, fencing and many more
• Our lakes will be open with a range of activities available to book
• Aqua Sana Spa will be open for treatments, excluding Elveden Forest
• Most of our retail outlets will be open, including ParcMarket
• All areas of the village including activities will operate with consideration of single household participation and/or social distancing
• On arrival day guests will be able to arrive on village from 2pm, access their lodge from 4pm
• On departure day guests must leave their lodge by 10am and then stay and enjoy the village until late evening 
• The Subtropical Swimming Paradise will not be open during this time due to Government waterpark restrictions

See what else to expect on breaks from 12th April to 16th May. 

 

Discount for guests visiting (12th April to 16th May)

As the Subtropical Swimming Paradise will be closed during your break, you will receive a discount based on the size of your booked accommodation if you wish to continue with your break:

	3 & 4 nights discount	7 night discount
1 bedroom	£100	£200
2 bedroom	£125	£250
3 bedroom	£175	£350
4 bedroom	£225	£450
6 bedroom	£350	£700

If you have multiple lodges on your booking you will receive the applicable discount for each lodge.

To tell us you wish to continue with your break and accept the above discount please complete this form and complete the relevant sections.  Our team will pick this up, apply the discount and you will receive a refund within 7 days.

For guests making a new booking our lodge prices have already been reduced on our website to reflect the discounts relating to this period.

 

How to change your break (12th April to 16th May)

We understand that lots of our guests will have been waiting for this detail to make a decision on their break. For guests who do not wish to visit during this time please complete this form to tell us if you wish to reschedule or cancel with a full refund.  Our team will pick this up, action your request and you’ll receive an email confirmation within 7 days.

 

How to cancel or change your break if have a booking with more than one household in a single lodge or a booking for a hotel room or apartment (12th April to 16th May)

Please complete this form to tell us if you wish to reschedule or cancel with a full refund. Our team will pick this up, action your request and you’ll receive an email confirmation within 7 days.

 

Arrival date 17th May onwards

As things stand, we hope to be able to open the Subtropical Swimming Paradise from 17th May, as well as our restaurants, Aqua Sana Spa and many more activities, but we’re aware that this is subject to government changes as they progress through the various stages of their roadmap. Make sure you download the NHS Test and Trace app from your app store, as everyone over the age of 16 years is required to check-in to our restaurants upon arrival.

We will be keeping a close eye on government updates and our plan is to communicate as much detail as possible for breaks 17th May around 4 weeks before arrival. See what to expect on breaks from 17th May. 

 

Book with Confidence Guarantee

All guests with an arrival date up to 18th April 2022 are covered by our Book with Confidence Guarantee and will have the option to reschedule or cancel with a full refund 11 weeks before arrival. 

 

Guests are responsible for checking the latest Government advice

We understand that guests with breaks booked for when villages re-open and new guests looking to make a booking will have questions too and the information below should help.

Government information may change and rules and advice are constantly under review. Guests must check government information themselves to understand any changes or new rules prior to visiting Center Parcs, booking a new break or when considering a date change or cancellation of an existing booking. The following Government links should provide the most up to date information:

https://www.gov.uk/coronavirus

https://www.nidirect.gov.uk/campaigns/coronavirus-covid-19

https://gov.wales/coronavirus

https://www.gov.scot/coronavirus-covid-19/

 

Can I contact you?

I’m sure you will appreciate that we have lots of guests to support during this time, if you are impacted by the closure period please complete this form to tell us if you would like to reschedule or cancel your break and the team will action your request and confirm via email.

Our opening times for calls, social and webchat are as follows:

• 9am - 7pm Monday, Friday and Sunday
• 9am - 5:30pm (until 7pm for social and webchat) Tuesday, Wednesday, Thursday and Saturday

New Joules stores to open at all Center Parcs villages

1st April 2021

We’re thrilled to announce our new partnership with a fun-loving, family lifestyle brand, Joules.

The British company is noticeable for their vibrant prints, bold colour palettes, and whatever-the-weather styles. Now, they’re bringing their love of the outdoors to all of our villages with stores opening over the next few months – starting with Woburn Forest in April! 

Each store will offer clothing for women, men, and children, as well as for pets, homes, and gardens. Just like us, Joules has a deep respect for the woodland, they know how important time spent with loved ones is, plus they’re not being afraid of a little rain… so we’re excited for them to move in!

 

Breaks now available until 12th December 2022

22nd March 2021

We are pleased to tell you that we’ve added more breaks, so you can now book breaks at all six villages for arrival dates up until (and including) 12th December 2022.

Find out more

Join Nutmeg and Clove on an adventure at Center Parcs

22nd December 2020

We are pleased to share our exclusive animated stories featuring our friendly reindeer, Nutmeg and Clove. See our familiar storybooks, Nutmeg’s Antlers and Nutmeg’s Little Sister being brought to life and watch the two siblings as they take on an exciting adventure’s at Center Parcs. 

Find out more

Center Parcs recognised for commitment to charity

13th June 2019

We are delighted to announce that Center Parcs have won the award for Best Scheme to Encourage Staff Fundraising at the 2019 Better Society Awards. Celebrating our long-standing partnership with Together for Short Lives.

Find out more

Dog owners' advice

In recent years, an unexplained dog illness known as 'seasonal canine illness' has been found in an increasing number of forest areas around the UK, particularly in late summer and early autumn. The illness is currently believed to be triggered by a naturally occurring cause and has affected a number of dogs in areas across the country, including those local to some of our villages, particularly Sherwood and Elveden Forest. There appears to be no comprehensive explanation as to why this has occurred.

Cases of Alabama Rot have also been reported around the country. This is another unexplained disease affecting dogs. None of our villages have been identified as locations with cases of Alabama Rot, but in the interest of vigilance, we recommend dog owners familiarise themselves with the symptoms on the Forestry website.

If you are visiting Center Parcs with a dog please ensure you’re aware of the potential risks of a forest environment to animals. Please research or talk to your veterinary surgeon about SCI (Seasonal Canine Illness) and Alabama Rot.

If you are bringing a dog to one of our villages and have concerns, please call our Contact Centre team on 03448 266 266.

Please note: if you are visiting Longleat Forest, dogs are not allowed on our Land Train except guide dogs.

Tommy’s Award for Best Family Friendly UK Holiday

5th April 2018

We are delighted to have won Best Family Friendly UK Holiday Provider at the Tommy’s Awards, which took place on 16th March at the Landmark Hotel, London to a packed audience of household name companies and Tommy’s supporters.

Find out more

Parking on village

We are keen to keep our villages as traffic-free as possible so that guests can enjoy the tranquillity of the forest environment. There will of course be a small amount of traffic during times of developments and to support village operation. However, once you have unloaded your belongings from your vehicle, we kindly request that all guests move their cars to the car park as soon as possible, on the day of arrival. In response to recent feedback from our guests, the Security team will be supporting this by requesting that all cars left on the village after this time, are moved. Should the accommodation type include a car parking space, please use the space allocated.

Using hoverboards on your break 

Guests who wish to bring hoverboards on their break must be aware of the potential fire risks associated. For the latest advice, we recommend guests visit the National Trading Standards website here.

For your safety, please do not leave a hoverboard charging unattended or charging overnight.

External shows, events and festivals

Because our villages are set in some of the most beautiful parts of the UK, they are often close to popular tourist areas which can mean increased noise and traffic in the surrounding area. Despite our best efforts to preserve the tranquillity of the forest in our villages, there may occasionally be noise from local events, shows and music festivals.

It's never too early to have a short break in the diary, so book now and give yourself something amazing to look forward to.

Accommodation upgrades

As many of our guests will already be aware, we upgrade a number of accommodation units every year at Center Parcs. Work is regularly underway across most of our villages to ensure we continually improve our standards. Such works are closely monitored and disruption to our guests visiting during this time will be kept to a minimum.

Find out more

Forestry works

As we are in a forest setting it is essential that we manage the environment and preserve the natural outlook. This means that from time to time forestry works such as tree felling may be taking place during your break with us.

The lake in winter

Being close to nature is an important part of a Center Parcs break, but it also means our villages are subject to the whims of British weather! For this reason, and for our guests’ safety, our lakes may close for watersports during the winter. But don’t worry, we still have plenty of indoor and outdoor activities available during this time, from cosy indoor crafts to bracing bike rides.