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The number of guests visiting the pool will be closely monitored and naturally some times of the day/evening will be busier than others, Saturday and Tuesday mornings are typically busy times.
Yes, we electronically monitor the number of guests in the pool at any one time. If we reach capacity we will ask guests to come back at another less busy time.
We are reviewing how guests access our pool and how we control this in the future. For now we’re taking them away and we’ll continue to review guest feedback.
A full list of available indoor and outdoor activities will be available to view and book online no later than 87 days before arrival date, we’ll email to let you know when you can start booking. We advise to book in advance of your break for best choice and availability, however, our booking desks will be open on village during your stay.
You may arrive on village any time after 10am on arrival day and your accommodation will be available from 4pm, or 3pm with the purchase of early arrival. As usual we would kindly ask you to leave your accommodation by 10am and departure anytime up to midnight.
We need to protect our staff and guests and so we’re asking anyone with symptoms of coronavirus not to visit us. Please contact guestservices.uk@centerparcs.co.uk for help and advice.
Yes, all our lodges will be ventilated thoroughly once guests leave on departure day. We’re carrying out enhanced cleaning as standard, including additional cleaning of touchpoints such as handles, taps and TVs. Some small items are removed from accommodation to help reduce touch points and prevent the spread of the virus.
Every lodge will be checked by a supervisor before guests arrive to ensure we are always meeting the highest standards.
We’re also carrying out enhanced cleaning, in our central areas, paying particular attention to touchpoints and areas with high footfall, as well as toilets, changing rooms, buggy parks and bins.
If you have cancelled using our website, it may take a few days for the refund to show in your account. If you have been unable to cancel on our website and are waiting to hear from us please send us an email using the link at the bottom of this page and we’ll get back to you as soon as we can.
The final balance payment is due 10 weeks before your arrival date. In addition, all bookings both new and existing can enjoy the peace of mind of our Book and Stay Guarantee.
You can cancel your activities, restaurant reservations, spa session or treatments and any extras on your Center Parcs account. View our activity cancellation guide for further details on how to do this.
Flex Your Stay provides the option to cancel or amend your break for any reason. View T&Cs here and how Flex Your stay compares to our standard terms and conditions.
Yes, Flex Your Stay allows you to cancel your break for any reason and receive a full refund up to 28 days before your arrival date. From 27 days up to 2 days before your stay you can still cancel your break and receive a reduced refund.
View T&Cs here and how Flex Your stay compares to our standard terms and conditions.
Yes, Flex Your Stay allows you to change your booking for any reason up to 7 days prior to you stay. Any changes to the date or village and accommodation type will be charged at the price valid at the time of amendment and may incur additional cost. If the price is lower, we will refund this amount.
The cost of Flex Your Stay will differ depending on the village, arrival date and accommodation type booked. The price will be confirmed at time of booking.
For accidents occurring between 01/07/2017 and 30/06/2021, our insurers are Aviva Insurance Limited, portal ID number C00074. Our policy number is 100621108CLP.
For accidents occurring on or after 01/07/2021, our insurers are Zurich Insurance PLC, portal ID number C00108. Our policy numbers are EL- GD070053 and PL- 7129776.
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