Temporary closure of our Contact Centre until 30th April 2020. Find out more


To amend an activity booking, our contact centre team are here to help. You can currently amend activities and  restaurant bookings by calling on 03448 266 200.

You can cancel activities and restaurant bookings, by calling our contact centre. The team are here to help on 03448 266 200.

Center Parcs provides one Continental size cot and high chair in all accommodation types of 2 bedrooms and above. Please note we are not able to provide cot linen. Cot sizes are 121cm x 60cm. Mattress sizes are 116cm x 52cm. Cots may be provided for some one bedroom accommodation upon request.
You can change the number of people in your party providing you have adequate space in your accommodation. In order to do this you can contact our contact centre by using the 'contact us' form on our website or by telephoning 03448 266266. You can also purchase day passes for your friends and family to visit. The lead booker of your party can do this online or through our contact centre.
Towels are provided in all types of accommodation at Center Parcs. However, whatever type of lodge you're staying in, please remember to bring your own towels for use in the Subtropical Swimming Paradise. Don't worry if you forget, we have towels for hire.
Dogs are welcome at Center Parcs although there is limited capacity of our dog friendly lodges, so please book early to avoid disappointment. We can accommodate a maximum of two dogs per lodge. Please check if we have a specifically designated accommodation available for the time of your stay by visiting our website. In the booking process you will be asked to select the option to find accommodation that allows dogs, you will then be asked if you wish to bring one or two dogs; alternatively you could call our contact centre team on 03448 266266 who will be pleased to help. The cost to bring your dog to Center Parcs is £65 for one dog and £89 for two dogs. Please read our terms and conditions headed F18 Dog/Pets
We are not open to day visitors unless it is to visit someone who is staying on one of our villages. Day visitor passes to visit a staying guest are available to book online in the Shopping and Extras section.
If you wish to transfer your booking both parties need to send in details of the booking. This should include: booking number, new name and address that the booking will be transferred to and a contact telephone number. You can find out how to contact us further down the page.

The new booking owner needs to state that they have accepted the booking under the Center Parcs terms and conditions.

Please note there is a small amendment fee of £35 and changes can only be made 10 weeks or more before your holiday start date.

Click the Sign in/Register button in the top right of the website. We’ll ask you to enter your details: title, first name, surname and email address. We’ll ask you to enter a password, then click create an account to complete. Once your account is created, you can choose to input additional information such as date of birth, address and your marketing preferences.

If you already have an Aqua Sana account, simply click sign in on the new Center Parcs website and enter your Aqua Sana Account email address and password.

Any bookings made via the contact centre will automatically appear in your account overnight. Alternatively, you can add the booking to your account by clicking add booking to account then manually entering the booking number. 

We are here to help

Haven’t been able to find the answer you were looking for, or do you need need more help? We are only a phone call or email away.