- I'm due to arrive at a UK village before 18th February 2021. What should I do?
- I'm due to arrive at Longford Forest (Ireland) before Sunday 14th February 2021. What should I do?
- What options do I have if I have an existing booking beyond that period?
- Where do I get the latest information about my stay?
- What will be available during my break?
- Will the Subtropical Swimming Paradise and Aqua Sana be open?
- How can I book activities?
- What time can I arrive on the village?
- Can I still use cash on the village?
- What social distancing measures will you have in place?
- I think I might have symptoms of coronavirus
- Have you increased your cleaning procedures?
- Will ParcMarket and other shops be open?
- I was on an earlier break and I’m still waiting for a refund
- I’m still waiting for my activities, restaurants and/or Aqua Sana bookings to be refunded
- Can I contact you?
- My balance is due
- Can I purchase day passes for my friends and family?
- Ordering or paying for food online
- What do I do if there are more than 6 of us in our lodge following the latest government update in the UK?
- How do I cancel activities in my itinerary?
We really hope you’ll make the decision to continue with your break, we’ll contact you no later than four weeks before your break to let you know what facilities are available.
We understand if you do not wish to visit Center Parcs, therefore if you are within 6 weeks of your arrival date to any UK village you may cancel for free with a full refund up to 14 days before your arrival date, or you can move your break to a date in the future with no amendment fee. If you are coming to Longford Forest, you may cancel or move your break for free within 10 weeks of your arrival on village if your arrival date is before the end of December, and thereafter within 6 weeks of your arrival date. For more details see our Book and Stay Guarantee.
There will be a range of leisure activities and dining options available. We’re running many of our usual activities, although we’ve reduced the numbers of guests per session to make sure we can maintain social distancing and still deliver a fun experience.
A full list of these available activities will be available on our website around four weeks before your arrival date. For the latest information, please see what to expect on your break.
Activities and restaurants are available to book from four weeks prior to your break, we’ll email to let you know when you can start booking. The only place you’ll be able to book activities is online via your Center Parcs account.
To keep contact to a minimum we won’t be accepting activity or takeaway bookings face to face on village.
We’ve changed our arrival time to give our team more time to make sure everything is thoroughly cleaned and ready for your arrival. We’re now asking you to arrive no earlier than 2pm, with access to accommodation from 4pm. Check-out remains at 10am, though guests are now welcome to stay on village until midnight.
No, we’re working hard to make the Center Parcs experience as safe as possible for our guests and staff. We’re trying to limit contact as much as we can and having cashless paying systems is a simple way to help achieve that.
Yes, all our lodges will be ventilated thoroughly once guests leave on departure day. We’re carrying out enhanced cleaning as standard, including additional cleaning of touchpoints such as handles, taps and TVs. Some small items are removed from accommodation to help reduce touch points and prevent the spread of the virus.
Every lodge will be checked by a supervisor before guests arrive to ensure we are always meeting the highest standards.
We’re also carrying out enhanced cleaning, in our central areas, paying particular attention to touchpoints and areas with high footfall, as well as toilets, changing rooms, buggy parks and bins.
All of our retail shops are open and you can expect to see the same social distancing rules you will have experienced on your local high street.
Our retail partner has been severely affected by the pandemic. As a result, they have decided to no longer operate in the fashion sector meaning that they have closed some of their stores on our villages. Aquatique, Just for Kids and The Store Room will remain open, but unfortunately, Spirit, Sportique and Time for Shade are now closed. We know these stores are firm favourites with our guests and we are working hard to look at new and exciting alternatives to add to our retail offering.
All refunds for breaks impacted by the closure period are now complete. If you are waiting to hear from us please send us an email using the link at the bottom of this page and we’ll take a look.
If you have cancelled using our website, it may take a few days for the refund to show in your account. If you have been unable to cancel on our website and are waiting to hear from us please send us an email using the link at the bottom of this page and we’ll get back to you as soon as we can.
Our Contact Centre opening times are 9am – 5:30pm (until 7pm for social and webchat) every day.
The team is reduced and working from home, so if you can’t get us on the phone try us on social media or live chat.
To allow you time to decide if you would like to continue with your break, move your break date or cancel for a full refund, we’ve decided to reduce the final balance payment date on existing bookings to 3.5 weeks for all breaks up until 25th March 2021 and 5 weeks for arrivals from 26th March 2021 until 29th April 2021. All other break dates for all villages remain at the usual 10 weeks. In addition all bookings, both new and existing can enjoy the peace of mind of our Book and Stay Guarantee.
To maintain social distancing we have had to limit the number of guests on village, therefore we are not currently accepting day visitors.
If you do make the decision to visit then we will assume that you and your party are compliant with government advice and that you are from the same household/support bubble. If you or any of your guests are impacted by the latest update please refer to our Book with Confidence guarantee. If you find that you need to cancel or move the date of your break within 4 weeks of your arrival date, you can do so by completing this form.
You can cancel your activities, restaurant reservations, spa session or treatments and any extras on your Center Parcs account. View our activity cancellation guide for further details on how to do this.