- Where do I get the latest information about my stay?
- What will be available during my break?
- Will the Subtropical Swimming Paradise and Aqua Sana be open?
- How can I book activities?
- What time can I arrive on the village?
- Can I still use cash on the village?
- What social distancing measures will you have in place?
- I think I might have symptoms of coronavirus
- Have you increased your cleaning procedures?
- Will ParcMarket and other shops be open?
- I was on an earlier break and I’m still waiting for a refund
- I’m still waiting for my activities, restaurants and/or Aqua Sana bookings to be refunded
- Can I contact you?
- My balance is due
- Ordering or paying for food online
There will be a range of leisure activities and dining options available. We’re running many of our usual activities, although we’ve reduced the numbers of guests per session to make sure we can maintain social distancing and still deliver a fun experience.
A full list of these available activities will be available on our website around two weeks before your arrival date. For the latest information, please see what to expect on our first four breaks (13th to 26th July) or see what to expect on breaks from 27th July.
Activities and restaurants will be available to book around two weeks prior to your break, we’ll email to let you know when you can start booking. The only place you’ll be able to book activities is online via your Center Parcs account.
To keep contact to a minimum we won’t be accepting activity or takeaway bookings face to face on village.
We’ve changed our arrival and departure times to give our team more time to make sure everything is thoroughly cleaned and ready for your arrival. We’re now asking you to arrive no earlier than 2pm (with access to accommodation from 4pm) and to vacate your lodge by 9am (leaving the village by 12noon).
No, we’re working hard to make the Center Parcs experience as safe as possible for our guests and staff. We’re trying to limit contact as much as we can and having cashless paying systems is a simple way to help achieve that.
Yes, all our lodges will be ventilated thoroughly once guests leave on departure day. We’re carrying out enhanced cleaning as standard, including additional cleaning of touchpoints such as handles, taps and TVs. Some small items are removed from accommodation to help reduce touch points and prevent the spread of the virus.
Every lodge will be checked by a supervisor before guests arrive to ensure we are always meeting the highest standards.
We’re also carrying out enhanced cleaning, in our central areas, paying particular attention to touchpoints and areas with high footfall, as well as toilets, changing rooms, buggy parks and bins.
ParcMarket and Treats will be open initially and you can expect to see the same social distancing rules you will have experienced on your local high street.
Our other retail shops will start to open towards the end of July.
Almost all refunds for breaks impacted by the closure period are now complete. If you are waiting to hear from us please send us an email using the link at the bottom of this page and we’ll take a look.
We do apologise for any delays and inconvenience. We have a new online refund solution for activity, restaurant and spa reservations. If you have activity, restaurant and spa reservations booked prior to 1st July 2020, please keep an eye on your inbox and follow the instructions to receive your refund. The email will be from firstname.lastname@example.org.
The new online refund process will work for most guests but if you don’t receive an email our team will contact you soon to process your refund.
We have a team working to process cancellations and changes during the closure period and help guests to prepare for their breaks. The team can be contacted via social media channels and email.
Our Contact Centre is currently closed for inbound calls whilst we focus on our guests impacted by the closure period and support our first returning guests over digital channels.
To allow you time to decide if you would like to continue with your break, move your break date or cancel for a full refund, we’ve decided to reduce the final balance payment date on existing bookings to 5 days prior to arrival for all breaks up to 24th July, 2 weeks for breaks from 27th July until 10th August, 3.5 weeks for breaks from 14th August to 14th September. All other break dates for all villages remain at the usual 10 weeks. In addition all bookings, both new and existing can enjoy the peace of mind of our Book and Stay Guarantee.