Contact Center Parcs
How can we help? A selection of our most frequently asked questions and their answers are below, if you're still struggling to find out what you need to know please get in touch.
- How do I add an existing booking to my personal account?
- How do I create a personal account?
- How do I pre-register before my break?
- Why do I need a personal account?
- Can I book day passes for people to come with us on our break?
- Can I come to Center Parcs just for the day?
- What time can I check in?
- What time do we have to leave when our break is over?
- What's included in the cost of my break?
- Do I need to bring my own towels?
If you booked your break online before 15 November, 2017, you’ll need to add your booking to your personal account. Don’t worry, it’s really simple. To add an existing booking to your account you need to:
- Sign in to your account
- Along the top of the screen click Add booking to account
- Make sure the email address you type is the same email address on the booking
- Enter the booking reference. We advise you type this manually rather than copy and paste
- Click add booking
That’s it! The booking will now appear in your account.
Click the Sign in/Register button in the top right of the new website. We’ll ask you to enter your details: title, first name, surname and email address. We’ll ask you to enter a password, then click create an account to complete. Once your account is created, you can choose to input additional information such as date of birth, address and your marketing preferences.
If you already have an Aqua Sana account, simply click sign in on the new Center Parcs website and enter your Aqua Sana Account email address and password
Any bookings made via the Contact Centre will automatically appear in your account overnight. Alternatively, you can add the booking to your account by clicking add booking to account then manually entering the booking number.
When making a new booking on our new website, you’ll be asked to enter your guests’ details at the time of booking. Don’t worry if you need to make changes, you can amend these in your account at any time.
But before you arrive, it’s really important to let us know who’s coming with you and the details of any vehicles your party is bringing. To make we have all the information we need, sign in to your account and click guest details. There will be a box for each guest, with a red dot. For each one, click add guest, which takes you to a page to add the details of that guest.
Having an account will speed up future bookings, as you can store and edit the personal and vehicle details of yourself and your party. This information will prepopulate when booking future breaks online. A personal account also allows you to:
- View Center Parcs bookings and itinerary
- Book activities, restaurants, little extras, cycles and Aqua Sana Spa
- Add and edit guests and invite them to your booking, so they too can view the itinerary, book activities, restaurants, little extras, cycles and Aqua Sana Spa
- Pay your outstanding balance
- Manage news and offers subscriptions
- Add an existing upcoming Center Parcs booking (if it's not already in your account)
If you’d like to bring friends and family along to Center Parcs for the day, you can purchase a day pass so they can join you from 10am to midnight. Available at all villages, day passes are a great way for family members and friends to try the Center Parcs experience and tackle a new activity or join you for a family meal. We do not allow day visitors to bring any animals on to our villages. We strongly advise you to pre-book your day passes as we have limited spaces available. Please note: if booking the 'group of four' option, there must be at least one adult over the age of 18 in the party.
We are not open to day visitors unless it’s to visit someone a guest staying on one of our villages. Day visitor passes to visit a staying guest are available to book online in the Recommended Extras section.
You may arrive at the village from 10am on your arrival date and are welcome to use village facilities from that time other than the Subtropical Swimming Paradise, which you may use from 2pm. You can access your accommodation from 3pm at Sherwood Forest, Elveden Forest, Longleat Forest and Woburn Forest. Access to accommodation at Whinfell Forest is from 3.30pm.
Don’t worry if you’ll be arriving later in the evening, the Arrivals Lodge at all villages is manned 24 hours a day so there will be someone available to check you in.
We ask our guests to vacate their accommodation by 10am on the morning of departure. This gives us time to get the accommodation ready for the next guests. There’s no need to check out, simply leave your keys in the box by the departure barrier.
The price of your break includes: your accommodation, bed linen (except cot linen), towels, unlimited use of the Subtropical Swimming Paradise, children's outdoor play areas and any free children's entertainment, 400 acres of beautiful woodland to enjoy and complimentary Friendly wifi in all villages. Once you’ve booked, you will also be able to browse our range of leisure activities, restaurants and shops, which can be booked by going to the My Booking page on our website, or when you arrive at a Booking Point.
For information on our activities and restaurants, please visit:
Towels are provided in all of our accommodations. However, please remember to bring your own towels for the Subtropical Swimming Paradise.