On the morning of your departure the car park barrier will be raised, once you’ve departed your lodge please have your car back in the car park by 10am if you wish to stay on village.

We ask that you kindly help us by leaving your lodge in a reasonable condition, please remove your waste to the recycling bins and pop the dishwasher on before you leave. 

Please ensure the master switch, located near the main door is switched on. If this is on and you still have a problem please scroll down this page a little further to find contact detail for our Guest Services team.

No, this service has been suspended to reduce staff to guest contact. You will find extra towels in the lodge.

There should be one cot in your lodge. This can be found in the storage cupboard in your lodge. If you are staying at Whinfell Forest, cots will be stored either under a bed or in one of the wardrobes. If your cot is missing or you require another, please scroll down this page a little further to find contact details for our Guest Services team. Please note, we do not provide cot bedding, so please pack yours.

There should be one high chair in your lodge. If your high chair is missing or you require another, please scroll down this page a little further to find contact details for our Guest Services team.

If you require a bed guard, please scroll down this page a little further to find contact details for our Guest Services team.

A mobility service is available to assist guests who have a disability during their break. For more details and to book please contact Guest Services, scroll down this page a little further to find contact details.

Please allow at least 30 minutes notice and be aware this runs on a first-come, first-served basis. 

Cycles must be booked in advance via your Center Parcs account and can be collected from 2pm on a Monday and Friday. Cycles can be collected between 9am and 5pm on all other days.

Family and friends are welcome to join you on your break for the day – all you need to do is pre-book our special Visitor Passes.

Yes, the Subtropical Swimming Paradise is available before 12 noon for departing guests only.

Yes, the Subtropical Swimming Paradise is available from 3pm for arriving guests only.

10am - 9pm daily, except during Christmas and New Year, please check with the village for opening times during these periods.

No, you may visit at any time during our opening hours which are 10am - 9pm daily. 

No, access to the Subtropical Swimming Paradise is free. 

You can book activities & restaurants via your Center Parcs account on our website or at our booking desks on village during your stay.

Simply visit our restaurants page and choose a restaurant.  Follow the on-screen instructions to set up an account, or log-in if you have one already, and follow the steps.

All our villages are cashless and can no longer accept cash payments, including for the purchase of gift cards. You’ll need to pay for everything via a credit or debit card, or Apple Pay or Google Pay.

We store and assist with luggage if you are arriving by public transport. Once your lodge is ready, we will drop your luggage off at your lodge for you. We don't offer this service if you are arriving by car.