Frequently asked questions

Please speak to our Security or Guest Services team to arrange this. 

On the morning of your departure the car park barrier will be raised, once you’ve departed your lodge please have your car back in the car park by 10am if you wish to stay on village.

While you can unload your car, it must be returned to the main car park by 10pm. 
Of course, please ensure on your return that you have your booking reference to hand. 
There is a post box near the exit barrier, please drop all wristbands in there. 
You must leave your lodge by 10am, but you are welcome to park your car back in the car park and stay on village for the day. 
Once you have departed your lodge, you can park in the car park and enjoy the facilities on village until midnight. 
You can give your wristband back when you depart, so make sure you make the most of the Subtropical Swimming Paradise. 
Please look in the Guest Services Directory, located in your lodge. 
Please ensure the master switch, located near the main door is switched on. If this is on and you still have a problem please call or visit the Guest Services team. 
If you're in a Woodland Lodge we do not offer daily housekeeping. All other lodge styles will receive this service. 
Unfortunately, we don't change towels during your short break. 

There should be one cot in your lodge. If your cot is missing or you require another, please call or visit Guest Services. We do not provide cot bedding, so please pack yours. 

There should be one high chair in your lodge. If your high chair is missing or you require another, please call or visit Guest Services.
If you require a bed guard, please call or visit Guest Services.
 We have a vehicle-light environment, so once you've unloaded your car, all cars must be returned to the car park.
On foot or by cycle. At Longleat Forest we do have a land train which runs from 9am until midnight daily, with the exception of Mondays and Fridays when the service starts at 6pm. 
A mobility service is available to assist guests who have a disability during their break. Each guest requiring this service can be accompanied by one member of their party.
For more details and to book please call or visit Guest Services. Please allow at least 30 minutes notice and be aware this runs on a first-come, first-served basis. 
Cycles can be collected from 11am on a Monday and Friday. Cycles can be collected between 9am and 5pm on all other days.
Cycles need to be returned between 8am and 10am Monday and Friday. If you've hired one for 24 hours, please return 24 hours from the time it was hired.
Please use designated cycle parks. Any cycles left outside of these areas will be removed to the Cycle Centre. Locks are provided by the Cycle Centre but you can bring your own. 
Unfortunately not, unless you've booked a dog friendly lodge and prebooked your four-legged friend in. No other pets are allowed. 
We do not allow guests to swap during a stay. 
We do not allow day visitors to bring pets. 
Unfortunately, we don't have this facility. 
Unfortunately, we don't offer this service. 
10am until 9pm daily, except during Christmas and New Year, please check with the village for opening times during these periods. 
We do not accept deliveries from external companies. 

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