Get help making a new booking

To qualify for the Repeat Guest Offer guests must book a break within 31 days of their previous visit. When booking your new break online you will be asked to enter the booking reference number of the break you have just returned from. 

If you’ve already booked your break in the past 7 days and qualify for the Repeat Guest Offer, please speak to our team on Live Chat and we’ll look into this for you.

For the latest information on our UK villages, please see what to expect on your UK break.

For the latest information for Longford Forest, please see what to expect on your Irish break.

Flex Your Stay provides the option to cancel or amend your break for any reason. View Flex Your Stay terms and conditions and how it compares to our standard terms and conditions. 

Yes, Flex Your Stay allows you to cancel your break for any reason and receive a full refund up to 28 days before your arrival date. From 27 days up to 2 days before your stay you can still cancel your break and receive a reduced refund.

View Flex Your Stay terms and conditions and how it compares to our standard terms and conditions. 

A full list of available indoor and outdoor activities will be available to view and book online no later than 87 days before arrival date, we’ll email to let you know when you can start booking. We advise to book in advance of your break for best choice and availability, however, our booking desks will be open on village during your stay.

You can visit the pool 7 days a week, at any time between 10am-9pm and stay for as long as you like. From time to time, we may have to restrict entry for your safety if we reach capacity during busier times.

Yes, you can visit separately if you prefer.

All our villages are cashless and can no longer accept cash payments, including for the purchase of gift cards.

Family and friends are welcome to join you on your break for the day – all you need to do is pre-book our special Visitor Passes. 

Yes, Flex Your Stay allows you to change your booking for any reason up to 7 days prior to you stay. Any changes to the date or village and accommodation type will be charged at the price valid at the time of amendment and may incur additional cost.  If the price is lower, we will refund this amount. 

The cost of Flex Your Stay will differ depending on the village, arrival date and accommodation type booked. The price will be confirmed at time of booking.

Yes, for multiple lodge bookings, a separate Flex fee will be charged for each lodge.

No, Flex Your Stay is non-refundable.