Latest update

5th January 2021

Following the update from the Prime Minister last night (4th January) it is clear we must extend the closure of all our UK villages.  Sherwood Forest will remain closed until at least 18th February 2021.

We understand that the next update from the Government is 15th February and we will take a further review following this. Our decisions throughout the pandemic continue to be with the priority of keeping our guests and staff as safe as possible.

All guests impacted by the closure period will receive an email from us today (5th January) with instructions on how to cancel activities & restaurant reservations and how to reschedule with a discount to the value of £100 or cancel with a full refund.

Guests due to arrive on any village during a closed period

All guests impacted by a closure will have the option to change dates with £100 discount or cancel and claim a full refund. We will email all affected guests with instructions on how to cancel activities and restaurants and how to reschedule or cancel. Once activities and restaurant reservations are fully cancelled please complete this form*.

*Please ensure any activities, restaurant, spa sessions or treatments are cancelled prior to filling out the form. For details on how to cancel

Guests due to arrive 19th February onwards

We understand that guests with breaks booked for when villages re-open and new guests looking to make a booking will have questions too and the information below should help.  

Government COVID Alert/Tier levels may change and rules and advice are constantly under review. Guests must check government information themselves to understand any changes or new rules prior to visiting Center Parcs, booking a new break or when considering a date change or cancellation of an existing booking. The following Government links should provide the most up to date information:

You must check the Local Covid Alert level of your home area and the village you’re visiting and comply with both sets of rules.

https://www.gov.uk/coronavirus

https://www.nidirect.gov.uk/campaigns/coronavirus-covid-19

https://gov.wales/coronavirus

https://www.gov.scot/coronavirus-covid-19/

Can I contact you?

I’m sure you will appreciate that we have lots of guests to support during this time, if you are impacted by the closure period please complete this form to tell us if you would like to reschedule or cancel your break and the team will action your request and confirm via email.

Our opening times for calls, social and webchat are as follows:

  • Monday to Friday, 9am – 7pm
  • Saturday and Sunday, 9am – 5:30pm (until 7pm for social and webchat)
Aquatique interior showing goggles, swimming costumes, flip flops and other swimming items

Our retail shops

4th September 2020

Like many businesses, our retail partner has been severely affected by the pandemic. As a result, they have decided to no longer operate in the fashion sector, which sadly means that they will be closing some of their stores on our villages. Aquatique, Just for Kids and The Store Room will remain open, but unfortunately, Spirit, Sportique and Time for Shade will all close by October, with some closing as soon as Sunday 6th September. We know these stores are firm favourites with our guests and we are working hard to look at new and exciting alternatives to add to our retail offering.

Pancake House outdoor seating looking out at lake with forest behind

Forest safety

7th August 2020

During extreme dry weather spells we take advice from the Met Office, please see below some basic fire safety points:

  • Smoking is permitted only in designated smoking locations on village and on the patio/ balcony of accommodation
  • The use of wood from the forest is strictly prohibited for use on the fire in accommodation (please only use logs purchased from ParcMarket)
  • The making of fires of any sort is strictly prohibited
  • Should you discover a fire no matter how small, please contact the village emergency number or call 999
  • Due to our forest environment we may need to withdraw the use of BBQ’s in extreme hot weather

We do have regular fire checks in place but please be vigilant and help us to maintain a safe environment in the forest.

Safety information

Childrens water play areas in the Subtropical Swimming Paradise

New rides, slides and splashes

Updated 28th August 2020

The Subtropical Swimming Paradise at Sherwood Forest has got even bigger and better. Check out our newly refurbished changing rooms during your visit and experience our new ride Tropical Cyclone and water play areas, Venture Harbour and Venture Bay, perfect for your little ones to dip their toes. 

Find out more

Sherwood Forest lake

Lake closures on our villages

As we operate a number of submersible activities on the lakes at our villages, we test our lake water for quality on a regular basis. Due to natural organisms, we occasionally receive a reading that means we have to close our lake whilst we treat the issue and gain a normal reading again. Should this happen we will ensure that guest disruption is kept to a minimum and that we bring activities back online as soon as we possibly can.

Lake at Sherwood Forest

Minimising traffic on the village 

We know that our focus on providing a safe environment with minimal traffic is something you really value. That’s why we need your help to reduce the traffic on our villages to protect what you love about Center Parcs: a place where little ones can run free and explore, and parents can feel at ease.

Find out more

Two small dogs on leads

Dog owners' advice

In recent years, an unexplained dog illness known as 'seasonal canine illness' has been found in an increasing number of forest areas around the UK, particularly in late summer and early autumn. The illness is currently believed to be triggered by a naturally occurring cause and has affected a number of dogs in areas across the country, including those local to some of our villages, including Sherwood Forest. This issue is still under investigation and there is no comprehensive explanation as to why it has occurred. We are therefore pre-warning all guests who plan to bring a dog to Center Parcs.

Cases of Alabama Rot have also been reported around the country in 2017. This is another unexplained disease affecting dogs. None of our Center Parcs villages have been identified as locations with cases of Alabama Rot, but in the interest of vigilance, we recommend dog owners familiarise themselves with the symptoms.

If you are bringing a dog to one of our villages and are concerned, please call our Contact Centre team on 03448 266 266.

Girl dressed up in wizards costume for Wizard Academy activity

New fun-filled activities for little ones

28th January 2019

Discover three new activities for your little ones to enjoy. Make memories that will last forever as you forage through the forest to create your very own Family Nature Journal, or help our rangers discover woodland animals and their habitats in Nature Detectives, both at the Ranger’s Lodge. Your little ones can also have an adventure of their very own in Wizard Academy, where they can learn spells, play games and make marvellous wizard crafts in this 3-hour unaccompanied session at the Activity Den. Whilst they have a wizarding time, why not treat yourself to a 2-hour spa session for a special price when booked together.

Browse things to do

*available when break booked is 26 weeks or fewer away.