Center Parcs

Temporary closure of our villages - updated 5th June 2020 | 09:00

We have made the decision to extend the closure period of all UK villages until 5th July and Longford Forest until 19th July. This decision continues to support government advice and our priority to keep our staff and guests as safe as possible.

Whilst we do not have a confirmed date for re-opening yet, we’re busy exploring the changes we need to make to ensure that when we do, we can safely welcome our guests. We recognise the importance of treading cautiously away from lockdown in order to control the pandemic.  Our planning is well underway to consider the future Center Parcs experience and ensure that we can open with appropriate social distancing and additional cleaning in place. We know we will have to make changes but we are confident that we can adapt and still offer a great experience.

For guests impacted by the current closure period the information below should help answer some questions:

Is your break due to commence before 5th July for UK villages or 19th July for Longford Forest?

We’re offering the option to either reschedule your break to a future date or receive a full refund.

I want to select a new date in the future: 
Breaks are on sale for arrivals up to December 2021. You can rebook for a new date in the future with no amendment fee and we’ll also offer you a £100/€100 discount from your new break.

Please note that if you select a lower-priced break we will still offer you the £100/€100 discount and refund the difference. If the break you select is higher-priced, we will, again, apply the £100/€100 discount but you would need to pay any outstanding difference. Please note that the discount is only applicable once, in the event of a further date move the discount will not apply again.

I want a full refund:
We hope you’ll rearrange your break but we understand that this won’t be possible for everyone. If you prefer a refund you may, of course, take this option. Please note that our refund process is unfortunately a little slower than usual right now.

What do I need to do?

Firstly, identify which category below your booking falls into:

1. Lodge booking only with NO activity, restaurant or spa bookings
If you have already completed a form to tell us you wish to move the date of your break or receive a full refund, we are working through these as quickly as we can.  There is no need to do anything else.

If your booking falls into this category and you haven’t completed a form please do so here. Please do not complete a second form.

2. Lodge booking WITH activity, restaurant or spa bookings made via our website for future arrival dates only:
You should have already received an email from us with instructions on how to cancel your activities, restaurants and spa bookings online and with a link to a form to let us know if you would like to book a future date or receive a refund for your lodge booking. Please carefully follow the instructions within the email.

This process unfortunately won't work if your arrival date has passed, you initially booked your activities, restaurants or spa reservations via our Contact Centre or you have booked a spa day or package via our Aqua Sana website. 

3. Lodge booking WITH activity, restaurant or spa bookings made via our Contact Centre or all lodge bookings with activity, restaurant or spa bookings that are now in the past.
If you have already completed a form to tell us you wish to move the date of your break or receive a full refund, we are working through these as quickly as we can.  There is no need to do anything else.

If your booking falls into this category and you haven’t completed a form please do so here. Please do not complete a second form.

The team will contact you via email to confirm your lodge refund or date move once this is actioned.

We have a new online refund solution for activity, restaurant and spa reservations. We’re currently working to refund guests with activities up to 25th May. If you have activity, restaurant and spa reservations on or before 25th May and you’re waiting for a refund you will receive an email in the coming weeks.  Please keep an eye on your inbox and follow the instructions to receive your refund.

The new online refund process will work for most guests but if you don’t receive an email our team will contact you soon to process your refund.

I am waiting for a refund for activities, restaurant reservations and/or Aqua Sana bookings:

We have a new online refund solution for activity, restaurant and spa reservations. We’re currently working to refund guests with activities up to 25th May. If you have activity, restaurant and spa reservations on or before 25th May and you’re waiting for a refund you will receive an email in the coming weeks.  Please keep an eye on your inbox and follow the instructions to receive your refund.

The new online refund process will work for most guests but if you don’t receive an email our team will contact you soon to process your refund.

When will I hear from you?

We are working through forms in the order these are received and we will confirm your change of date or refund via email as soon as this is actioned.  Please allow a few weeks once you have submitted your form as we have thousands of guests to help.

If you have activity, restaurant and spa reservations on or before 25th May and you’re waiting for a refund you will receive an email in the coming weeks.  Please keep an eye on your inbox and follow the instructions to receive your refund.

The new online refund process will work for most guests but if you don’t receive an email our team will contact you soon to process your refund.

If you have activity, restaurant or spa bookings after 25th May we will contact you once this current batch of refunds is complete.

Our response time and refund process is delayed:

Once we’re aware of your choice to change the date of your lodge booking or receive a full refund we’ll action this as soon as we can. However, we have a very small team working from home so this may take us a number of weeks due to the volume of guests impacted by this situation.

This isn’t our usual service response time and we’ll come back to you sooner if we can. 

My arrival date has passed and I haven’t been contacted:

Please don’t worry, even if we haven’t managed to contact you before your scheduled arrival date, you will still be able to rearrange your break or receive a full refund.

Can I contact you?

Our Contact Centre is currently closed. This means that we cannot accept any inbound calls from our guests and we can only make a small number of outbound calls.

We do have a small team working from home to process cancellations and changes during the closure period but as the team is reduced it is taking us longer than we would like to get back to our guests. The team will also be keeping an eye on social media channels and communicating via email where possible.

Is your break due to commence 6th July for UK villages and 20th July for Longford Forest onwards?

Future breaks:

If you are on a break in the future and currently not impacted by the closure dates, please do not contact us at this time to allow us to deal with guests with imminent breaks.

As it stands, we are closed until 5th July for UK villages or 19th July for Longford Forest. We will continue to closely monitor and follow government guidelines so please keep a close eye on our website for any updates. If anything changes for your break, we will contact you directly.

What will the future Center Parcs experience look like?

We don’t have all the answers just yet but we know we have lots of space, nature and fresh air to share. Center Parcs is all about spending time together and although we know we will have to make some changes, we are confident that we can adapt.

We are reviewing all areas of our operation to keep our staff and guests as safe as possible and ensure we adhere to Government guidelines. We know that we have to amend timings of activities, restrict numbers of people in any one place and also allow extra time for cleaning.  We will need to create a new timetable and programme for our activities to meet these requirements. 

Guests due to arrive between the 6th July and the 4th September and will have received a request to cancel their future activity, Aqua Sana and restaurant bookings for now. Guests visiting on or after the 6th of July will have the opportunity to rebook things once the new schedule is in place.  We know cancelling things is inconvenient but this will allow us to load a new programme.

My balance is due:

As we all continue to adapt and react to the changing circumstances and whilst we await any further guidance from the Government, we’ve decided to reduce the final balance payment date to 2 weeks prior to arrival for all breaks up to 13th August and 5 weeks for all subsequent breaks across all villages until 3rd September. All other break dates for all villages remain at the usual 10 weeks.

Tropical Cyclone

New rides, slides and splashes - Updated 17th February 2020

Subtropical Swimming Paradise at Sherwood Forest has got even bigger and better. Experience the new Tropical Cyclone ride and water play areas. 

Find out more

Subtropical Swimming Paradise

Changing rooms upgrade at the Subtropical Swimming Paradise - 24th December 2019

The Subtropical Swimming Paradise changing rooms at Sherwood Forest are currently being refreshed to create more showers and changing rooms than before. Don’t worry, whilst we carry out these essential works there will still be the same number of showers and changing rooms available to use. The thrilling raft rides Grand Cascade and Tropical Cyclone are also now open, along with exciting water play areas for your little ones to have a splashing good time.

Subtropical Swimming Paradise

Wild Water Rapids and outside pool area temporary closure at Sherwood Forest - updated 20th December 2019

From Tuesday 1st September – Sunday 18th October 2020, The Wild Water Rapids at Sherwood Forest will be closed temporarily to undergo essential maintenance work. The rest of the amazing Subtropical Swimming Paradise remains open.

Find out more

Longleat Forest lake

Lake closures on our villages - 2nd September 2019

As we operate a number of submersible activities on the lakes at our villages, we test our lake water for quality on a regular basis. Due to natural organisms, we occasionally receive a reading that means we have to close our lake whilst we treat the issue and gain a normal reading again. Should this happen we will ensure that guest disruption is kept to a minmum and that we bring activities back online as soon as we possibly can.

Sherwood forest

Forest safety - 21st August 2019

During extreme dry weather spells we take advice from the Met Office, please see below some basic fire safety points:

  • Smoking is permitted only in designated smoking locations on village and on the patio/ balcony of accommodation
  • The use of wood from the forest is strictly prohibited for use on the fire in accommodation (please only use logs purchased from ParcMarket)
  • The making of fires of any sort is strictly prohibited
  • Should you discover a fire no matter how small, please contact the village emergency number or call 999
  • Due to our forest environment we may need to withdraw the use of BBQ’s in extreme hot weather

We do have regular fire checks in place but please be vigilant and help us to maintain a safe environment in the forest.

Safety information

Minimising traffic

Minimising traffic on the village 

We know that our focus on providing a safe environment with minimal traffic is something you really value. That’s why we need your help to reduce the traffic on our villages to protect what you love about Center Parcs: a place where little ones can run free and explore, and parents can feel at ease.

Find out more

Dog owners advice

Dog Owners' Advice - Updated September 2018

In recent years, an unexplained dog illness known as 'seasonal canine illness' has been found in an increasing number of forest areas around the UK, particularly in late summer and early autumn. The illness is currently believed to be triggered by a naturally occurring cause and has affected a number of dogs in areas across the country, including those local to some of our villages, including Sherwood Forest. This issue is still under investigation and there is no comprehensive explanation as to why it has occurred. We are therefore pre-warning all guests who plan to bring a dog to Center Parcs..

Cases of Alabama Rot have also been reported around the country in 2017. This is another unexplained disease affecting dogs. None of our Center Parcs villages have been identified as locations with cases of Alabama Rot, but in the interest of vigilance we recommend dog owners familiarise themselves with the symptoms.

If you are bringing a dog to one of our villages and are concerned, please call our Contact Centre team on 03448 266 266.

Wizard Academy at Center Parcs

New fun-filled activities for little ones - 28th January 2019

Discover three new activities for your little ones to enjoy. Make memories that will last forever as you forage through the forest to create your very own Family Nature Journal, or help our rangers discover woodland animals and their habitats in Nature Detectives, both at the Ranger’s Lodge. Your little ones can also have an adventure of their very own in Wizard Academy, where they can learn spells, play games and make marvellous wizard crafts in this this 3-hour unaccompanied session at the Activity Den. Whilst they have a wizarding time, why not treat yourself to a 2 hour spa session for a special price when booked together.

Browse things to do

Electric boat on the lake

Sherwood Forest’s lake is open this winter - 14th December 2018

Wrap up warm and head out onto our picturesque lake this winter. Enjoy a tranquil journey across the water in one of our Electric Boats, or get a little more adventurous in a Pedalo or Katakanu. Your little ones can also have their own adventure, with you by their side, and explore the lake to solve a puzzle in Captain’s Adventures.

CGI of Sherwood Subtropical Swimming Paradise

Exciting additions to Sherwood Forest’s Subtropical Swimming Paradise - 13th February 2018

Work has begun to bring an incredible new water ride and family play areas to Sherwood Forest’s Subtropical Swimming Paradise.

The new family raft ride will be similar to Tropical Cyclone at Elveden, Woburn and Longleat Forest. It will be no less than 125m of twists, turns and gravity-defying, hair-raising drops.

The play areas will include the nautical-themed Venture Bay (perfect for toddlers with small splashes, paddling pools and fountains) and swash-buckling Venture Harbour (ideal for slightly older children, with tipping buckets, slides and water jets).

The project is still in early stages and we hope to have it completed for summer 2019. And don’t worry if you have a break booked at Sherwood Forest between now and then – the Subtropical Swimming Paradise will remain open throughout the work.

We’ll share more information with you as soon as we have it.

Good Spa Guide awards

Good Spa Guide awards our Forest Spa 5 bubbles Updated 8th June 2017

We’re thrilled to announce that our brand new Forest Spa at Sherwood Forest has been awarded a 5 bubble rating by the Good Spa Guide! 

After months of hard work, our Forest Spa at Sherwood Forest officially opened, unveiling six nature-inspired spa zones and 25 different spa experiences. The new Forest Spa brings together the best of Aqua Sana and embraces our natural surroundings to deliver our most impressive spa yet.

Find out more

*available when break booked is 26 weeks or fewer away.