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Trees stand tall as sunbeams filter through, casting long shadows across a mossy forest floor; undergrowth and yellowing leaves suggest early autumn in dense woodland.

Guest Services

 

Guests Services

Guest Services is located next to the Parc Market within the Plaza.

Access from the Land Train and Mobility vehicle stop is down a slope.

The closest bike park is situated in front of the Plaza, where there is parking for adapted vehicles if required.

The main entrance is fitted with two sets of doors, the first doors and one set of the second doors being automatic.

Toilets

Accessible toilets are available in the Plaza next to the entrance into Café Rouge restaurant.

Induction Hearing Loops

A portable Induction loop is available for use within Guest Services and can be used in other units within the Plaza if required.

Services

The Services provided or can be requested at Guest Services are:

  • Deafgard alarm- Pillow vibrating alarm devices: These are supplied on a first come first served basis, although we have made every effort to ensure that supply is in keeping with demand. Prior notification would be appreciated.
  • Stair gates
  • Extra towels
  • Extra linen
  • Extra Kitchen equipment
  • Rubber non-slip bathmats
  • Bed gaurds

These items are supplied on a first-come, first-served basis, and while we have made every effort to ensure availability meets demand, we recommend making requests before your stay.

Wheelchairs, pushchairs, and mobility scooters can be hired from the Cycle Centre prior to arrival, also on a first-come, first-served basis. We recommend booking as soon as the booking window opens.

Other services available from Guest Services include:

  • General village information
  • General information about the local area
  • Restaurant bookings
  • Complaint handling

Wheelchairs and pushchairs can be requested from the Cycle Centre.

Hidden Disability Sunflower Scheme

The Hidden Disability Sunflower Scheme means that we understand our guests may need additional help and they may need additional time when we are interacting with them. We recognise that we need to be more understanding with the guests and their needs. With this in mind we are providing complimentary sunflower lanyards for our guests to wear and receive our care.