Health and safety information and advice

Aqua Sana Spa

General Advice and Health & Safety

• Guests are advised not to consume alcohol or a heavy meal prior to using the Aqua Sana facilities
• Robes will be provided for you to wear when having treatments and in the Spa Area
• Glasses and contact lenses must be removed prior to treatments and in the Spa Area
• We recommend that you do not bring any valuables with you
• Lockers are provided free of charge

Please be aware of the possible side effects following treatments/Spa experiences which may include drowsiness, excessive thirst and possible minor reactions to essential oils.

We recommend that you enjoy a period of rest and relaxation following our treatments/Spa experiences and that you drink plenty of clear fluids. In the unlikely event that you experience any allergic skin reaction please consult with the Center Parcs Medical Centre.
 

What to bring
We recommend that you enjoy a period of rest and relaxation following our treatments/Spa experiences and that you drink plenty of clear fluids. In the unlikely event that you experience any allergic skin reaction please consult with the Center Parcs Medical Centre.
 

Spa sessions advice
 

Swimwear advice
Guests are required to wear swimwear within all areas of the Spa
 

Spa etiquette

• To maintain a sense of calm, we ask that you do not use your mobile phone, MP3 player, e-reader, camera or E-cigarette anywhere in Aqua Sana
• We love to see guests enjoying themselves at the spa, however if you are visiting with a group of friends, please be respectful of noise levels to those wishing to sleep or relax. Some areas of the Spa are dedicated Quiet Zones, please respect the peace of others and use a calm quiet 'Spa voice' at all times.
   

Spa sessions accessibility advice
Please be aware that certain Spa experiences have restricted or no access for those with limited mobility. Many of the experiences involve exposure to above ambient temperatures and there may be surfaces within them that are hot which may pose a risk to those who cannot sense changes in surface temperature.

If you have a disability or any particular care requirements, please seek advice at the time of booking and on entry to Aqua Sana to allow us to help you get the most out of your Session safely.
 

Treatment advice

• We recommend that you arrive 10 minutes prior to your appointment
• Aqua Sana will provide robes for you to wear within the treatment area. During treatments gentlemen must wear swimming trunks or shorts and ladies either briefs or swimsuits. Paper briefs are available for use during body wraps and treatments
• Glasses and contact lenses must be removed during treatments
• You will be advised to remove all jewellery prior to your treatment
• Please ensure that you inform your therapist if you are too hot/cold, if your position is not comfortable or the therapist’s pressure is not enjoyable. We will endeavour to adjust or change techniques to suit you
• Both male and female therapists operate within Aqua Sana. Should you have a preference please state this at the time of booking
• All treatment times take into account preparation, consultation and relaxation

Spa and treatment advice - medical conditions and health concerns

Some of the Spa Experiences and Treatments are not suitable for guests with certain medical conditions or health concerns (particularly those involving extremes of temperature). In some cases, we may be able to adjust a treatment to accommodate your circumstances but if you have any of the following medical conditions or health concerns, please consult your GP prior to your visit.

• Recent surgery within the last six months
• Deep vein thrombosis (DVT)
• Heart or circulatory problems
• High or low blood pressure, migraines, dizziness, or fainting spells
• Diabetes
• Epilepsy
• Conditions which affect your body’s ability to react to heat or to perspire
• Asthma or any chest condition likely to be aggravated by high temperatures
• Taking prescribed drugs which may affect your circulation or your ability to react to heat
• Taking prescribed antihistamines, anticoagulants, vasoconstrictors, vasodilators, stimulants or tranquillisers

If you have had radiotherapy or chemotherapy in the past 2 years or are currently undergoing treatment for cancer, we will require written evidence from your GP or Specialist Consultant that you are able to enjoy our facilities and, if you have a specific treatment in mind, that you are able to participate.

Many of the Spa Experiences and Treatments are not suitable for guests who are pregnant but we have a specially designed treatment for expectant women and if you talk to our team, we can advise you how best to make the most out of your visit with us.

The list above is not exhaustive and if you are in any doubt, please call us from the UK on 03348 266 205, from the Republic of Ireland on 1890 812 820, from Northern Ireland on 03448 266 202 prior to booking if you are currently receiving any other medical treatment which you feel may affect your enjoyment of our facilities.

Cycles

On each of our villages, we've made sure there are plenty of cycle paths and convenient bike parks wherever you go. As well as cycling to all the main attractions around the village, you can also explore hundreds of acres of forest, though we ask you to please keep to the paths. At our Cycle Centre you can hire a wide variety of bikes, including mountain bikes and Electric Cycles as well as accessories such as cycle locks, child seats, child trailers (trailers and child seats may only be fitted to Center Parcs cycles) and helmets, as well as buggies and back packs. Our expert team members will advise you on the best options for your family. All equipment is professionally maintained and, should you have any problems such as punctures, our mechanics are on hand to help out. 

Adapted cycles If anyone in your party has restricted mobility, a variety of options are available for hire, such as duet cycles, adult trikes, adapted 3-wheel cycles with a detachable wheel chair, mobility scooters †† and manual wheel chairs. Please call from the UK on 03348 266 205, from the Republic of Ireland on 1890 812 820, from Northern Ireland on 03448 266 202 to discuss suitability and to pre-book.

†† A hire charge payment will be taken to reserve your mobility scooter if you are pre booking, however a refundable deposit will be taken on collection of your scooter from the cycle centre

Keep your bikes secure
You're welcome to bring your own bikes, providing they are in good condition, but please remember that, even in our protected environment, we are not immune to thefts. We are advised by police that custom-built and designer cycles are particularly vulnerable, so we strongly recommend you use a five-star lock whenever leaving your bike, even for just a few moments (but don't attach the lock to quick release wheels). We also suggest you keep your bike in your accommodation overnight and remove bike racks from your car. Five-star locks can be loaned for free from the Cycle Centre, subject to a refundable deposit.

A deposit will not be required when pre-booking cycles however for your reference all cycles must be returned to the Cycle Centre before 10am on your departure day. Failure to do so will result in an additional day’s hire charge being debited from your account.

Indoor Activities

A medical questionnaire must be completed for certain activities by all participants prior to participating, which can be picked up from any Booking Point. If you have any medical conditions which may prevent you from participating, please bring written, signed confirmation from your doctor that it is safe for you to take part.

Racket Ball
Goggles are available and are compulsory for anyone under 16.
 

Squash
Goggles are available on request. These are compulsory for players under the age of 18 during tournaments and other Center Parcs supervised activities.
 

Rollerblading/Skating
The use of safety equipment is strongly recommended.
 

Exercise Classes
Please ensure that suitable clothing and footwear are worn for all exercise classes.
 

Indoor Climbing Adventure
The Indoor Climbing Adventure has a maximum weight restriction of 23 1/2stones (150kg). For your own safety, you may be weighed if you appear to approach this weight.

Subtropical Swimming Paradise

General advice
All unhealed wounds must be covered with a waterproof plaster. Please consult a nurse at our Medical Centre if you have any infectious disease or infectious skin complaint.

Do not enter the water if you have had diarrhoea within the last 48 hours. If you have received confirmation that you have had Cryptosporidiosis, you may not enter the water until fourteen days after your symptoms have subsided.

We have various safety measures in place and several rules which we ask all guests to adhere to, to make sure the Subtropical Swimming Paradise is a haven for everyone.
 

• Lifeguards are always on duty.
• No diving or jumping is allowed.
• All pushchairs must be placed in the buggy park outside the pool area. This area is not secure. Guests must provide their own locks.
• Sun lotion should be worn in sunny weather.
• Please supervise your children at all times, with 1 responsible person of at least 16 years of age per child under 4 and 1 responsible person per 2 children between the ages of 4 and 7. 
• The person supervising the child must be in close contact with weak or non-swimmers at all times.
• Parties not being supervised to these standards or who are not supervising their children responsibly may be asked to leave the pool. In non-swimming areas, such as toddlers’ pools, lower levels of supervision are required. The requirements and the areas they apply to are identified by notice in the relevant areas of the pool.
• Children’s swimming aids, such as swim jackets, are available free of charge for use in the pool. These are not lifejackets and all children using swimming aids must be supervised at all times.

Flumes, Slides and Water Rides
Plaster casts are not permitted on flumes, slides, Wild Water Rapids, Grand Cascade, Canyon Ride, Tropical Cyclone, Twister, and Typhoon. Prosthesis are not permitted on the Wild Water Rapids or the Canyon Ride.
 

Photography in the Pool
Photography (still, digital and video) is not permitted in any changing areas within our villages. Only non-intrusive photography of your own party and friends is permitted in our villages and particularly in the Subtropical Swimming Paradise. In the interest of safety, ‘selfie sticks’ are not permitted on any flumes, slides or water rides. You may not carry out photography for commercial purposes, publication or similar purposes in any part of our villages.
 

Snorkelling
If you have any medical conditions that may cause a health risk or prevent you from participating, please consult your GP prior to arrival and bring written, signed confirmation that it is safe for you to take part.

Outdoor Activities

Junior Pony and Carriage rides

Junior Pony rides
The minimum age for participation is 2 years old for all villages except Woburn which is 3 years old. There is a maximum weight limit of 7stone / 44.5kg for all villages except Woburn at 6.5 stone/41.2kgs and Sherwood at 7.5stone/47.6kgs.
 

Carriage rides
Under 18s must be accompanied by a paying adult; children under 1 are permitted to sit on the lap of an adult. Pushchairs are not permitted on board the carriage.
 

Action Challenge and Outdoor Activity Centre

You must not participate in this activity if any of the following apply to you, without first obtaining your doctor’s written approval which we will need to see before allowing you to take part.

• You suffer from heart disease, high or low blood pressure or any cardiovascular problem unless satisfactorily controlled by appropriate medication/treatment.
• Undiagnosed pains in your heart or chest, particularly associated with minimal effort.
• Breathing difficulties, including asthma where this is not satisfactorily controlled by medication.
• Epilepsy where this is not satisfactorily controlled by medication.
• Back pain or limited movement in any joint, particularly where this is made worse by exercise.
• You are recuperating from any serious illness, injury or operation.
• You are currently pregnant or have recently given birth and experienced any difficulties during pregnancy.
• You are taking medication which may cause drowsiness.
• You have frequent episodes of feeling faint or spells of dizziness.
• You suffer from any other condition which increase the risk or severity of injury from impact.
   

The activity you are about to participate in is high risk, following the safety rules and advice will reduce that risk, failing to follow these rules and advice could result in serious injury.
 

For your own safety:

• Helmets are required on some activities.
• Tie long hair back.
• Remove all jewellery and body piercings. (Please do not bring these to the session)
• Please dress appropriately for all weather conditions. Suitable clothing must be worn.
• Bring all medication you may need throughout the activity.
• Wear sensible sports shoes. Open toed shoes must not be worn. Crocs-style shoes not suitable.
• Wear clothes you don’t mind getting dirty or even slightly damaged.
• The Zip Wire has a maximum weight restriction of 18 stones (114kg). For your own safety, you may be weighed if you appear to approach this weight.
• Please ask your instructor for the location of toilets during the session as required.
• Please note that all sites are no smoking areas.
• Please be aware that the challenging physical nature of the activity may occasionally result in contact with equipment or harnesses, which might give rise to bruises or other minor bumps or scrapes.
• Under 8s must be accompanied by a paying adult on Aerial Adventure and Aerial Tree Trekking.
• Some activities will have height restrictions.



Note: Woburn Forest, Whinfell Forest and Longleat Forest do not have toilet facilities within the Action Challenge site.
 

You will be required to complete a medical questionnaire prior to participating, anyone under the age of 18 will require a parent or guardian to sign the form.
 

Watersports

Center Parcs Ltd is registered with The Adventure Activities Licensing Authority as licensed to provide specified activities under the heading 'Watersports'. Licence details can be confirmed by calling The Licensing Authority, Tel: 01222 755 715. None of our other activities require AALA recognition.

You must not participate in this activity if any of the following apply to you, without first obtaining your doctor’s written approval which we will need to see before allowing you to take part.

• You suffer from heart disease, high or low blood pressure or any cardiovascular problem unless satisfactorily controlled by appropriate medication/treatment.
• Undiagnosed pains in your heart or chest, particularly associated with minimal effort.
• Breathing difficulties, including asthma where this is not satisfactorily controlled by medication.
• Epilepsy where this is not satisfactorily controlled by medication.
• Back pain or limited movement in any joint, particularly where this is made worse by exercise.
• You are recuperating from any serious illness, injury or operation.
• You are currently pregnant or have recently given birth and experienced any difficulties during pregnancy.
• You are taking medication which may cause drowsiness.
• You have frequent episodes of feeling faint or spells of dizziness.

The activity you are about to participate in is high risk, following the safety rules and advice will reduce that risk, failing to follow these rules and advice could result in serious injury.
 

For your own safety:

• Buoyancy aids must be worn at all times whilst on the lake except over 14 year olds using pedalos.
• Helmets are required for certain activities. They must be worn at all times that the instructor identifies without exception.
• Tie long hair back.
• Remove jewellery and body piercings. (Please do not bring these to the session)
• Bring all medication you may need during the activity.
• Bring a swimming costume and towel.
• Cover all cuts and open wounds with a waterproof dressing.
• Shower after the activity.

You will be required to complete a medical questionnaire prior to participating, anyone under the age of 18 will require a parent or guardian to sign the form.

Outdoor Activity Centre

You must not participate in activities at the Outdoor Activity Centre if any of the following apply to you, without first obtaining your doctor’s written approval which we will need to see before allowing you to take part.

• You suffer from heart disease, high or low blood pressure or any cardiovascular problem unless satisfactorily controlled by appropriate medication/treatment.
• Undiagnosed pains in your heart or chest, particularly associated with minimal effort.
• Breathing difficulties, including asthma where this is not satisfactorily controlled by medication.
• Epilepsy where this is not satisfactorily controlled by medication.
• Back pain or limited movement in any joint, particularly where this is made worse by exercise.
• You are recuperating from any serious illness, injury or operation.
• You are currently pregnant or have recently given birth and experienced any difficulties during pregnancy.
• You are taking medication which may cause drowsiness.
• You have frequent episodes of feeling faint or spells of dizziness.
• You suffer from any other condition which increase the risk or severity of injury from impact.
   

The activity you are about to participate in is high risk, following the safety rules and advice will reduce that risk, failing to follow these rules and advice could result in serious injury.
 

For your own safety:

• Dress appropriately for weather conditions, wear clothing you don’t mind getting dirty or damaged
• Open toed shoes and Croc-style shoes must not be worn.
• Bring all medication you may need throughout the activity.
• You may not participate in this activity under the influence of alcohol.
• Bring all medication you may need throughout the activity.
• Should your conduct be deemed unsafe or unacceptable by an instructor, you will be instructed to cease the activity immediately.
• You must follow all instructions given by instructors during the activity.
• In the event of thunder and lightning, the session will cease until 30 minutes after last thunder or lightning strike.
• You will receive a full safety briefing prior to the session.
• All Personal Protective Equipment provided must be worn at all times during the session.
• Physical confrontation or contact between players is strictly forbidden and will result in the termination of the session.
• Any abuse or inappropriate treatment of the equipment will result in that participant removal from the session.
• Under 8s must be accompanied by a paying adult.
   

Paintball

• 12-13 year olds must be accompanied by an adult.
• 14-17 years must bring a disclaimer form signed by an adult or guardian.
• Strict rules apply to the use of goggles in this activity, these must be followed at all times.
   

Segway Experience

• Minimum weight 7 stones. Maximum weight 18 1/2 stone.
• Riders not following instruction will be removed from the session.

Children's Activities

The Activity Den has a staff to child ratio as specified by Ofsted. If your child has any specific requirements, please let us know when booking so we can discuss which sessions would be most suitable. Please call:
 

Elveden Forest Activity Den: 01842 894421
 

Longleat Forest Activity Den: 01985 848091
 

Sherwood Forest Activity Den: 01623 827532
 

Whinfell Forest Activity Den: 01768 893000 Ext. 3503
 

Woburn Forest Activity Den: 01525 842895

Longford Forest Activity Den: Coming soon

The only medication Activity Den staff are permitted to administer is an EPI-PEN (or other auto-injector). If your child has been prescribed an EPI-PEN (or other auto-injector), please tell us when you book and bring it with you, ensuring the date is valid, or they will not be able to join the session. If your children have recently had a contagious or infectious illness, please tell us prior to the session.

If you have any questions about Activity Den and Ofsted registration, please call 0300 12312131 or write to Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD (www.ofsted.gov.uk) or e-mail enquiries@ofsted.gov.uk