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Ordering and Paying for Food FAQ’s
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How can we help?
We have introduced a new restaurant ordering and payment service that includes delivery to your accommodation. The most frequently asked questions and their answers about this new service are below.
To place an order, simply visit our restaurants page and choose an offering. Follow the on-screen instructions to set up an account, or log-in if you have one already, and follow the steps.
Scan the QR code on the menu and navigate through the journey choosing your table number and the food and drinks of your choice, then checkout. You must have a table reservation to use this service.
When eating in one of our restaurants, simply create a new order: scan the QR code on the menu and navigate through the journey choosing your table number and the additional drinks or food of your choice, then checkout.
Yes, absolutely. If you would like to order again during your meal simply follow the same journey and add the additional items. If you want to use the service again during your break simply choose the restaurant of your choice and follow the same journey to order and pay for your meal. Your account will remain in place from the initial creation.
If you are purchasing alcohol you will need to bring photographic ID (e.g. a passport or driver's license) — if you're lucky enough to look under 21, we will be required to ask you for ID. In order to keep you and our team safe, please hold the ID up against your closed window for our team to check. You will not need ID if you are only ordering food.
The account setup allows for us to identify who you are so that we can contact you regarding your order. The data is not shared and will only be used to contact you about your order.
The postcode as part of payment is only used to validate card details and is a financial requirement.
A standard delivery charge is applied to all deliveries regardless of size of order.
We are sorry to hear that something has been missed, please call and we will be happy to assist*:
Elveden Forest: 01842 894580
Longleat Forest: 01985 848324
Sherwood Forest: 01623 827593
Whinfell Forest: 01768 893076
Woburn Forest: 01525 842887
Longford Forest: 0818 812618 (Republic of Ireland) or 03448 260113 (United Kingdom)
For any queries when eating in our restaurants, contact your server who will be glad to assist.
*Our Restaurant Runner team are available to answer calls between 3pm and 10pm
We are sorry that your experience has resulted in the need for a refund but in order to process a refund please call*:
Elveden Forest: 01842 894580
Longleat Forest: 01985 848324
Sherwood Forest: 01623 827593
Whinfell Forest: 01768 893076
Woburn Forest: 01525 842887
Longford Forest: 0818 812618 (Republic of Ireland) or 03448 260113 (United Kingdom)
For any queries when eating in our restaurants, contact your server who will be glad to assist.
Please be aware that refunds take three to four working days and can depend on your bank T&C’s.
*Our Restaurant Runner team are available to answer calls between 3pm and 10pm
On your bank statement any orders using the online order and pay system will show as Center Parcs Order&Pay(village name)
Center Parcs has partnered with an industry-leading partner called QikServe utilising the PreOday platform.
If you see reference to these companies throughout the journey, this is expected and is governed by the usual Center Parcs standards.
No, unfortunately if you have a QikServe account elsewhere external to Center Parcs then this will not work at Center Parcs restaurants.
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