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This page is the most up-to-date view of what to expect as part of the new Center Parcs experience. Other web pages currently reflect our pre-coronavirus offering. As we work through the government COVID-19 guidelines, we will be updating all of our web pages in due course. But In the meantime, this page gives you everything you will need to know in order to have a great break at Center Parcs.
We are excited to welcome your family back to the forest. With the world looking a bit different now, we have made some changes to our usual Center Parcs experience to make sure we are continuing to comply with the frequently changing UK government guidelines and most importantly ensuring our guests and colleagues stay safe.
The offering at our UK and Ireland villages, slightly differ to reflect government guidelines in the specific country. View the Ireland offering here.
Arriving and departing the village
We can’t wait to welcome you back to Center Parcs. The same great experience awaits, but we have made a few small changes to what you may be used to:
You can arrive at the village from 2pm and access your accommodation from 4pm
Check-out is now at 9am and we ask all guests to leave the village by 12 noon
These new measures give us a clear break between guests departing and arriving, for your safety and to enable us to thoroughly clean
It is now essential to check-in online before you leave home, speeding up the process when you arrive and helping you to start your break sooner
As always, your home-from-home at Center Parcs, will be comfortable, safe and made for families to enjoy. We have implemented a few extra safety measures to ensure you have no need to worry:
Daily housekeeping is no longer available and we’ll provide extra towels to last the duration of your stay if your accommodation booking originally included this service
Paper, chalk, tea and coffee have been removed from accommodation
You will be no longer able to store your luggage at the Arrivals Lodge on the days of your arrival or departure
On your arrival and departure days you will still be able to drive on village to load/unload your vehicle
There is still a wide choice of indoor and outdoor activities on offer for you to enjoy on your break. We are constantly reviewing government guidelines and committed to offer a selection that we are confident are safe to run for you and your family:
Activity bookings must be made on our website, either before or during your stay – activities will be available to book from 2 weeks before you arrive
You will be able to pre-register guests on to your booked activities, so our team knows who will be participating
Our colleagues will be wearing PPE where necessary and some activities may require you to bring your own face covering, but this will be stated on your itinerary
Hygiene will be increased throughout our activities, with handwashing required before and after activities
You’ll be pleased to know that the full 400 acres of forest, beach and outdoor playgrounds will all be open for you to explore, though social distance monitors will be in place (look out for the orange t-shirts)
Our Cycle Centre will also be open, but as with our other activities you will need to pre-book your cycle hire in advance online
Restaurants and retail
We’ve been hard at work preparing our villages for your break, most of our restaurants and shops are open, but here are a few extra measures that we have brought in for your safety:
All restaurants are open on a pre-booked basis only, reservations must be booked on our website before or during your stay
A new restaurant delivery service is now operating, where you can order direct from your favourite village restaurant to be delivered to your lodge
Our colleagues may be wearing the necessary PPE
All tables will be spaced for social distancing and menus will be single-use
Indoor soft play areas will be closed, but you can keep your little ones entertained with our single-use activity packs
Our restaurants and shops will work on a cashless payment basis, accepting card, Googlepay and Applepay
ParcMarket and Treats will be open with social distancing measures in place. Our other retail stores will then be open in the coming weeks.
The Subtropical Swimming Paradise and Aqua Sana Spa
Subject to government guidelines, we are hopeful to be able to open our Subtropical Swimming Paradise and Aqua Sana Spa from 27th July. Please continue to check this page for updates. If you have a break booked you will be notified by email closer to your break.
These are the most complex areas of our villages and we’re continuing to take advice and work on how we can open. We know that these areas are the centre-piece of your break and we want to open up to guests as soon as we can, in a safe way.
Review of some extra services
We can no longer provide some of the extra services that you may have purchased, such as Early Arrival to your lodge (access to all lodges will be 4pm), Breakfast Pass, Continental Breakfast, English Breakfast Pack, Champagne, Flowers, Fruit Basket, Indulgence Pack, Children’s Birthday Pack, Celebration Pack and Maid Service. If you have purchased one or more of these services, this will automatically be cancelled and fully refunded.
General etiquette around the villages
We have worked really hard to ensure that your Center Parcs break, feels as fun as it normally would, but there are a few safety measure that we need you to be aware of:
We are advising all guests to bring their own face coverings, or purchase one on village for use when social distancing is not possible
Our team have enhanced the cleaning regime, which includes undertaking additional deep cleaning in our accommodation and general areas around villages
Our colleagues will maintain social distancing wherever possible, but where this is not you will be served behind Perspex screens or our colleagues will be provided with the appropriate PPE
Hand sanitiser units will be provided throughout the village, which we encourage frequent use of during your visit
There will be fewer guests on village to help ensure the safety of our guests and colleagues, social distancing will apply in all areas including the beach and shops
All of our villages are now cashless and paperless, don’t forget your card or pay on Google Pay or Apple Pay
All elements of the Center Parcs experience will be closely monitored and will follow any updates from the government guidance