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Arrivals

When you arrive

Welcome! Follow our driveway through the forest to the Arrivals Lodge, where we’ll get you ready to begin your break…

  • We really recommend completing your registration online before you arrive – just log in to your account and fill out your guest and vehicle details. Then, when you arrive, all you’ll need is your booking reference. This means we’ll be able to check you in much faster and your break can begin sooner.
  • Once checked in, we’ll give you a car pass, keys to your lodge or hotel room, and directions through the forest.
  • Want a top tip? Avoid the rush to accommodation at 3pm (3.30pm at Whinfell Forest) – head over to your lodge on foot or simply settle in at one of our restaurants or bars, then take the car over a bit later when it’s died down. Alternatively, skip the rush altogether and settle in before anyone else by booking our Early Arrival option to have access from 2pm.
  • Of course, if you arrive after 3pm (3.30pm at Whinfell Forest), you can drive straight to your accommodation to unload and return your car to the car park. If you’re arriving late in the evening, our security staff will be on hand to check you in. If you plan to arrive after the first day of your break, please give us a call so we can make arrangements for you.

What can you do on arrival?

  • Go for a swim in our Subtropical Swimming Paradise

  • Go for a swim in our Subtropical Swimming Paradise

  • Hire bikes for you or your family

  • Book yourselves onto one of our many activities

  • Have a look around our many shops

If you arrive between 10am - 3pm*

When can I get access to my accommodation?

Access to your accommodation is available from 3pm, but you're welcome to arrive as early as 10am to get your break started sooner. Explore the village, enjoy the facilities and slip seamlessly into your holiday mode. You could even hit the pool in the afternoon, with access to the Subtropical Swimming Paradise available from 2pm onwards on the day of your arrival.

What do I do when I get there?

On arrival, you will be directed to the main car park where you can leave your car before heading to any of our restaurants, activities, sports or leisure facilities.

Getting settled

After 3pm (*3.30pm at Whinfell Forest), you can pick up your car and drive to your accommodation, unload and settle in, before returning your car to the main car park for the rest of your stay. Please note, to keep our guests, wildlife and staff safe, there is a 10mph/20kph speed limit on our villages.

What can you do on arrival?

  • Go for a swim in our Subtropical Swimming Paradise

  • Go for a swim in our Subtropical Swimming Paradise

  • Hire bikes for you or your family

  • Book yourselves onto one of our many activites

  • Have a look around our many shops

If you arrive between 3pm - 9pm

When can I get access to my accommodation?

If you arrive after 3pm (or 3.30pm at Whinfell Forest), you can drive straight from the Arrivals Lodge to your accommodation, unload your car then return it to the main car park. Walk or cycle back to your lodge and settle into holiday mode.

What do I do when I get there?

On arrival, you will be directed to the main car park where you can leave your car before heading to any of our restaurants, activities, sports or leisure facilities.

Getting settled

After 3pm (*3.30pm at Whinfell Forest), you can pick up your car and drive to your accommodation, unload and settle in, before returning your car to the main car park for the rest of your stay. Please note, to keep our guests, wildlife and staff safe, there is 10mph/20kph speed limit on our villages.

What can you do on arrival?

  • Book your activities for the following day

  • Book your activities for the following day

  • Sit outside your lodge and soak up the tranquility of the forest

If you arrive after 9pm

It's time to relax...

Joining us after work or need to arrive late for any reason? Not a problem. Whatever time you get here, we're ready to help you start your short break.

What do I do when I get there?

Our security staff will be there to help check you in at the Arrivals Lodge and direct you to your accommodation, where you can unload and settle in, before returning your car to the car park. Please note, to keep our guests, wildlife and staff safe, there is a 10mph speed limit on our villages.

Things to know

If you choose to hire bikes during your break, the Cycle Centre closes at 8pm on Mondays (7pm during winter) and 8pm on Fridays. Never fear though - it is open from 9am until 5pm every other day (times may vary).

If for any reason you are not arriving on the start date of your break, please let the Contact Centre know in advance.

Parking on village

You may only park on the village (instead of the car park) if...

  • You have booked wheelchair-accessible accommodation. In this case, one accessible parking space is provided nearby
  • There is an absolute medical need to rely on a vehicle throughout the course of your break. A Center Parcs permit may be issued on arrival after discussion with the Medical Centre. This is assessed on a case-by-case basis and will only be issued if no alternatives, such as the shuttle service, are available
  • If the driver of the vehicle has a disability which means they are unable to transfer from the car park to their accommodation without a car or via the shuttle service. A Center Parcs permit will be issued to allow you to park near your accommodation in a designated safe spot
  • If none of these apply to your break please park in the car park, after you've unloaded your car as we like to keep traffic on the village at a minimum
Disabled parking

Disabled parking

Accessible parking is provided at the end of the car park closest to the village. Guests with disabilities may drive to their accommodation to load and unload their vehicles. 

A shuttle service is available to those with limited accessibility, which runs from 8am to midnight (8am to 11pm at Whinfell Forest) for the duration of your stay. If you would like to use the shuttle, simply tell our security staff (with some notice, if possible) and they will be happy to help.

Departures

Heading home

Waste no time checking out with our smooth and straightforward departures.

  • Please vacate your lodge or hotel room by 10am on the morning of your departure – this gives us time to get the accommodation ready for our next guests.
  • On the morning of departure, the car park barrier will be raised so you can drive to your lodge in order to pack your car.
  • If you wish to leave the night before, you will be able to drive to your lodge from 4pm onwards in order to pack your car – just pop to the Security Lodge to pick up a special car pass. These passes allow you up to one hour to pack your car and either start your journey or return it to the car park.
  • While you can also leave at any other time, unfortunately you won’t be able to drive your car to your lodge. You will need to transport your luggage by foot instead.
  • Leaving a car outside your lodge (or anywhere else on the village apart from the car park) is a breach of our terms and conditions as it can pose a safety threat to our wildlife and guests. Our security teams check for stray vehicles regularly, and will visit the lodges of those responsible. In some cases, you may be asked to leave the village.
  • There’s no need to check out – simply drop your keys or wristbands into one of the boxes by the departure barrier.

Activities

From thrill seekers to craft makers, from adrenaline junkies to spa goers, there really is something for everyone on your short break.

Food and drink

Whether you’re wanting a light snack or the full works there are plenty of taste sensations in our restaurants around village.

Shopping

Buying a gift or wanting to treat yourself? Indulge in a little retail therapy or spend your pocket money in our range of shops.