Center Parcs

Temporary closure of our UK villages - updated 27th March 2020

We have made the decision to extend the closure period of all Center Parcs UK villages until 30th April in line with the latest government guidance and to keep our staff and guests as safe as possible.

We’re offering the option to either reschedule your break or receive a full refund.

I want to select a new date in the future: Breaks are on sale for arrivals up to December 2021. You can rebook for a new date in the future with no amendment fee and we’ll also offer you a £100 discount from your new break.

Please note that if you select a lower-priced break we will still offer you the £100 discount and refund the difference. If the break you select is higher-priced, we will, again, apply the £100 discount but you would need to pay any outstanding difference.

I want a full refund: We hope you’ll rearrange your break but we understand that this won’t be possible for everyone. If you prefer a refund you may, of course, take this option. Please note that our refund process is unfortunately much slower than usual right now.

What do I need to do?

For guests who were due to visit up to 13th April, you will have an email already. Please click the link included in the email and we’ll respond to you within the next few weeks.

If you have already made us aware of your choice via our online form we’ll action your request over the next few weeks.

For guests who were due to visit 17th – 30th April, we’ll be in contact via email towards the end of next week with further instructions. We’re working to improve our process so, for now, there is no action for guests in this closure period. Please look out for a further email towards the end of next week which will explain what to do next.

When will I hear from you?

For guests who were due to visit up to 13th April, you will have an email already. Please click the link included in the email and we’ll respond to you within the next few weeks.

For guests who were due to visit 17th – 30th April, we’ll be in contact via email towards the end of next week with further instructions.

Our response time and refund process is delayed

Once we’re aware of your choice we’ll action this as soon as we can. However, we only have a very small team working from home so this may take us a number of weeks due to the volume of guests impacted by this situation.

This isn’t our usual service response time and we’ll come back to you sooner if we can. 

My arrival date has passed and I haven’t been contacted: Please don’t worry, even if we haven’t managed to contact you before your scheduled arrival date, you will still be able to rearrange your break or receive a full refund.

Can I contact you?

Our Contact Centre is currently closed until 30th April 2020. This means that we cannot accept any inbound calls from our guests. 

We do have a very small team working from home to process cancellations and changes during the closure period but as the team is reduced it is taking us longer than we would like to get back to our guests. The team will also be keeping an eye on social media channels and communicating via email where possible.

We’re so sorry but our response times and refund process will be much slower than usual right now.

Future breaks

If you are on a break in the future and currently not impacted by the closure dates, please do not contact us at this time to allow us to deal with guests with imminent breaks.

As it stands, we are closed until 30th April 2020. We will continue to closely monitor and follow government guidelines so please keep a close eye on our website for any updates. If anything changes for your break, we will contact you directly.

We recognise that this is disappointing news and we would like to thank you for your patience and understanding in these exceptional circumstances.

Starbucks

Temporary closure of Starbucks in Sports Plaza - updated 9th March 2020

Starbucks located in Sports Plaza is having an exciting makeover. In order to complete the work, Starbucks will be closing for refurbishment on Monday 24th February 2020 and reopening to guests on Friday 20th March 2020. You can still head over to our other Starbucks in The Plaza for a lovely coffee and mouth-watering treat.

View Starbucks

Venture Bay play area at the Subtropical Swimming Paradise

Venture Bay maintenance at the Subtropical Swimming Paradise - 4th March 2020

Due to necessary technical works, Venture Bay will be closed from Tuesday 10th - Thursday 12th March 2020. The rest of the Subtropical Swimming Paradise will remain open for your enjoyment, including the thrilling Wild Water Rapids, Venture Harbour and the Lazy River.

Text: 'And relax' Stair case leading to new spa extension showcasing new experience rooms.

Aqua Sana Longleat Forest has had a makeover - Updated 20th November 2019

We have unveiled our newly refurbished Forest Spa, bringing together 24 unique spa experiences and harnessing the proven benefits of forest bathing at Aqua Sana Longleat Forest.

Find out more

Longleat Forest lake

Guests travelling to Longleat Forest - 11th September 2019

If you’re travelling on the A350 through Westbury to or from Longleat Forest, please be aware there will be road closures starting from Monday 16th September 2019 until Friday 11th October 2019. The works will take place for 24-hour periods, but there are diversions in place on the roads, for more information visit the Wiltshire Council website.

Longleat Forest lake

Lake closures on our villages - 2nd September 2019

As we operate a number of submersible activities on the lakes at our villages, we test our lake water for quality on a regular basis. Due to natural organisms, we occasionally receive a reading that means we have to close our lake whilst we treat the issue and gain a normal reading again. Should this happen we will ensure that guest disruption is kept to a minmum and that we bring activities back online as soon as we possibly can.

Longleat forest

Forest safety - 21st August 2019

During extreme dry weather spells we take advice from the Met Office, please see below some basic fire safety points:

  • Smoking is permitted only in designated smoking locations on village and on the patio/ balcony of accommodation
  • The use of wood from the forest is strictly prohibited for use on the fire in accommodation (please only use logs purchased from ParcMarket)
  • The making of fires of any sort is strictly prohibited
  • Should you discover a fire no matter how small, please contact the village emergency number or call 999
  • Due to our forest environment we may need to withdraw the use of BBQ’s in extreme hot weather

We do have regular fire checks in place but please be vigilant and help us to maintain a safe environment in the forest.

Safety information

Wizard Academy at Center Parcs

New fun-filled activities for little ones - 28th January 2019

Discover three new activities for your little ones to enjoy. Make memories that will last forever as you forage through the forest to create your very own Family Nature Journal, or help our rangers discover woodland animals and their habitats in Nature Detectives, both at the Ranger’s Lodge. Your little ones can also have an adventure of their very own in Wizard Academy, where they can learn spells, play games and make marvellous wizard crafts in this this 3-hour unaccompanied session at the Activity Den.

Browse things to do

Afternoon tea

Forester’s Inn becomes Foresters’ Kitchen and Terrace - Updated 18th January 2019

Forester's Inn has reopened as Foresters’ Kitchen and Terrace. As well as an updated look and feel, you’ll find a new menu featuring the best of British produce for breakfast, lunch and dinner with meats from British Red Tractor approved farms and locally sourced cheese on our dessert boards. If that’s not enough, you can try our immense Sunday roasts or treat yourself to a Paul Hollywood Afternoon Tea (there’s even one for little ones to enjoy too!).

View menu   View children's menu

Locked in a room picture

Locked in a Room comes to Longleat Forest - 6th August 2018

Put your puzzle and clue solving skills to the ultimate test in a unique escape room experience for groups of three to six. Locked in a Room at the Village Square is a fun activity where you join forces with family and friends to attempt to solve clues and escape the room. With two different experiences to choose from, get your team together to become respected scientists seeking to uncover secrets and escape the room in 60 minutes or less.

Discover Parallax               Discover Timelock

Aerial Adventure

Aerial Adventure Enhancements - 23rd July 2018

We’ve added some exciting new obstacles to our Aerial Adventure course.

Are you brave enough to tackle the Tree House and Floating Staircase in this adrenalin packed challenge high up in the trees?

Book now

Minimising traffic

Minimising traffic on the village

We know that our focus on providing a safe environment with minimal traffic is something you really value. That’s why we need your help to reduce the traffic on our villages to protect what you love about Center Parcs: a place where little ones can run free and explore, and parents can feel at ease.

Find out more