5th January 2021
Following the update from the Prime Minister last night (4th January) it is clear we must extend the closure of all our UK villages. Longleat Forest will remain closed until at least 18th February 2021.
We understand that the next update from the Government is 15th February and we will take a further review following this. Our decisions throughout the pandemic continue to be with the priority of keeping our guests and staff as safe as possible.
All guests impacted by the closure period will receive an email from us today (5th January) with instructions on how to cancel activities & restaurant reservations and how to reschedule with a discount to the value of £100 or cancel with a full refund.
Guests due to arrive on any village during a closed period
All guests impacted by a closure will have the option to change dates with £100 discount or cancel and claim a full refund. We will email all affected guests with instructions on how to cancel activities and restaurants and how to reschedule or cancel. Once activities and restaurant reservations are fully cancelled please complete this form*.
Guests due to arrive 19th February onwards
We understand that guests with breaks booked for when villages re-open and new guests looking to make a booking will have questions too and the information below should help.
Government COVID Alert/Tier levels may change and rules and advice are constantly under review. Guests must check government information themselves to understand any changes or new rules prior to visiting Center Parcs, booking a new break or when considering a date change or cancellation of an existing booking. The following Government links should provide the most up to date information:
You must check the Local Covid Alert level of your home area and the village you’re visiting and comply with both sets of rules.
Can I contact you?
I’m sure you will appreciate that we have lots of guests to support during this time, if you are impacted by the closure period please complete this form to tell us if you would like to reschedule or cancel your break and the team will action your request and confirm via email.
Our opening times for calls, social and webchat are as follows:
- Monday to Friday, 9am – 7pm
- Saturday and Sunday, 9am – 5:30pm (until 7pm for social and webchat)
Our retail shops
4th September 2020
Like many businesses, our retail partner has been severely affected by the pandemic. As a result, they have decided to no longer operate in the fashion sector, which sadly means that they will be closing some of their stores on our villages. Aquatique, Just for Kids and The Store Room will remain open, but unfortunately, Spirit, Sportique and Time for Shade will all close by October, with some closing as soon as Sunday 6th September. We know these stores are firm favourites with our guests and we are working hard to look at new and exciting alternatives to add to our retail offering.
7th August 2020
During extreme dry weather spells we take advice from the Met Office, please see below some basic fire safety points:
- Smoking is permitted only in designated smoking locations on village and on the patio/ balcony of accommodation
- The use of wood from the forest is strictly prohibited for use on the fire in accommodation (please only use logs purchased from ParcMarket)
- The making of fires of any sort is strictly prohibited
- Should you discover a fire no matter how small, please contact the village emergency number or call 999
- Due to our forest environment, we may need to withdraw the use of BBQ’s in extreme hot weather
We do have regular fire checks in place but please be vigilant and help us to maintain a safe environment in the forest.
Aqua Sana Longleat Forest has had a makeover
Updated 20th November 2019
We have unveiled our newly refurbished Forest Spa, bringing together 24 unique spa experiences and harnessing the proven benefits of forest bathing at Aqua Sana Longleat Forest.
Lake closures on our villages
2nd September 2019
As we operate a number of submersible activities on the lakes at our villages, we test our lake water for quality on a regular basis. Due to natural organisms, we occasionally receive a reading that means we have to close our lake whilst we treat the issue and gain a normal reading again. Should this happen we will ensure that guest disruption is kept to a minimum and that we bring activities back online as soon as we possibly can.
New fun-filled activities for little ones
28th January 2019
Discover three new activities for your little ones to enjoy. Make memories that will last forever as you forage through the forest to create your very own Family Nature Journal, or help our rangers discover woodland animals and their habitats in Nature Detectives, both at the Ranger’s Lodge. Your little ones can also have an adventure of their very own in Wizard Academy, where they can learn spells, play games and make marvellous wizard crafts in this 3-hour unaccompanied session at the Activity Den.
Forester’s Inn becomes Foresters’ Kitchen and Terrace
Updated 18th January 2019
Forester's Inn has reopened as Foresters’ Kitchen and Terrace. As well as an updated look and feel, you’ll find a new menu featuring the best of British produce for breakfast, lunch and dinner with meats from British Red Tractor approved farms and locally-sourced cheese on our dessert boards. If that’s not enough, you can try our immense Sunday roasts or treat yourself to a Paul Hollywood Afternoon Tea (there’s even one for little ones to enjoy too!).
Locked in a Room comes to Longleat Forest
6th August 2018
Put your puzzle and clue solving skills to the ultimate test in a unique escape room experience for groups of three to six. Locked in a Room at the Village Square is a fun activity where you join forces with family and friends to attempt to solve clues and escape the room. With two different experiences to choose from, get your team together to become respected scientists seeking to uncover secrets and escape the room in 60 minutes or less.
Aerial Adventure enhancements
23rd July 2018
We’ve added some exciting new obstacles to our Aerial Adventure course.
Are you brave enough to tackle the Tree House and Floating Staircase in this adrenalin-packed challenge high up in the trees?
Minimising traffic on the village
We know that our focus on providing a safe environment with minimal traffic is something you really value. That’s why we need your help to reduce the traffic on our villages to protect what you love about Center Parcs: a place where little ones can run free and explore, and parents can feel at ease.