For the latest government advice visit the general news page

Book with Confidence Guarantee - UK

In these uncertain times, we understand the importance of having something to look forward to for you and your family, but we also know that you need to be confident that your money and your plans are protected.  Center Parcs have taken all necessary measures to adhere to government regulations and advice and to help keep all of our guests and staff safe.  You will have the space, the options and the service of our village teams to help you have a great break. View our book with confidence guarantee for Longford Forest (Ireland) here.

We hope that the flexibility and assurance below gives you the confidence to start counting down to a break at Center Parcs:

Book & stay with confidence
  • No quibble date moves or refunds, for all arrivals at our UK villages up to and including 18 April 2022. We’re pleased to offer free cancellation and a full refund or you may move your break to a date in the future with no amendment fee within 11 weeks of your arrival date in all the instances detailed below. Simply complete this form** and we will process the change as soon as we can:
    • If we cancel your break, or you are personally impacted by COVID-19 or by related Government restrictions
    • If you’re unwell with COVID-19 symptoms and/or have a confirmed case or if you’re required to isolate by Test & Trace, please do not visit our villages
    • If you’re not comfortable with our COVID-19 changes or the facilities you were expecting aren’t available - we’ll email you around four weeks before your break with information about what facilities you can expect
    • If you simply change your mind
  • Please help us to help all of us stay safe. Keep updated with your home area government guidance as well as for the Center Parcs village you are travelling to. It is necessary that you follow all restrictions applying in both locations. Center Parcs villages will adhere to local restrictions relating to the new Alert Tiering System. Please expect to be challenged by our village teams if you are contravening guidelines and please respect and understand that is their responsibility by law
  • International arrivals. All guests visiting a UK village from overseas, please check the UK government’s Travel Corridor list. You cannot use Center Parcs as a quarantine location and you must complete any quarantine requirements prior to your planned break
** Please ensure any activities, restaurant, spa sessions or treatments are cancelled prior to filling out the form.

Frequently asked questions

Yes, we’ll contact you around 11 weeks prior to your arrival date and you’ll have the option to cancel with a full refund or change the date of your break if you wish.

COVID-19 has created an ever changing situation, 11 weeks prior to your break will allow you enough time to consider the latest information and advice from both Center Parcs and the Government.

Book with Confidence is applicable for all arrivals up to and including 18 April 2022. 

If you simply change your mind you may cancel with a full refund or reschedule your break with no administration fee up to 14 days before your arrival date. If you have COVID related symptoms, are impacted by village closure or are required to isolate within 14 days of your break please complete the form or contact us and we’ll help you.

Stay with confidence

  • Your responsibility. Please keep updated with your local area government guidance as well as advice for the local area of the village you are visiting and abide by any restrictions imposed.
  • Arrival and Departure times. You can arrive on our villages from 12pm, with access to your accommodation available from 4pm. We ask that you depart your accommodation no later than 10am, though you are welcome to stay on village until midnight.
  • Face covers. Like in your day to day life, it will be up to you if you would like to wear face coverings in indoor areas. Though we will still be asking for this when you come in to close contact with staff members, on some activities and for some treatments at Aqua Sana Spa as an extra measure of protection on village.
  • Hand Sanitiser. To help keep everyone safe we have kept hand sanitiser stations throughout the village, as well as asking for regular hand washing.
  • NHS Test and Trace. Although not mandatory, we will be leaving the NHS Track and Trace QR codes in place if you wish to check into a venue for peace of mind.
  • Feeling unwell. If you or a member of your party is feeling unwell or showing any symptoms of COVID-19, we ask that you do not visit our villages. If you feel unwell when on village please stay in your lodge or return to your lodge and contact Guest Services via phone. Guest Services will advise you what to do next.

Social distancing

  • More space. With 400 acres of forest to explore, we are giving you more space to enjoy it whilst we still carefully monitor the volume of guests on village.
  • Personal space. For the safety and welfare of our colleagues and other guests, please respect others’ personal space when on village. 
  • Extra measures. You will still find hygiene screens around the village as well as some one way systems in place.

Enhanced cleaning

  • Extra cleaning. We know how important it is to keep everything clean so we have kept enhanced cleaning in place, particularly in our lodges, on activity equipment and high touch points in general areas.

Cashless payments

  • Easy payment. Payments must be made via debit or credit cards, or on your mobile phone, via either Google Pay or Apple Pay, which can be contactless up to the value of £500.
  • No cashpoints. Cashpoints will not be available during your break.

Changes to our activities and restaurants

Pre-booking is recommended for activities and restaurant reservations
 

Activities

  • We recommend you pre-book activities in advance via our website where possible
  • For some activity bookings a face covering may be required for those aged 11 years and over
  • Outdoor play areas are available, but a responsible adult must supervise children when using this area and we recommend that hand sanitiser is applied before entering the play area

Restaurants

  • Our restaurants are open for indoor and outdoor dining. All of our restaurants follow the latest government covid safety guidelines
  • Restaurant reservations can be made through our website if you’d like to eat in. Pre-booking is advised to avoid disappointment
  • If you’d prefer a meal in your lodge, we’ve also added a new delivery service for some Center Parcs favourites which can be ordered and paid for online from your own device

Subtropical Swimming Paradise

  • The Subtropical Swimming Paradise is now fully open, including rides, slides and our wave pool
  • Will be available on a pre-bookable basis, with each accommodation booking being permitted limited two-hour slots* per break. We recommend you book in advance of your break
  • We recommend you arrive 15 minutes before your allocated swim session time to check in and receive your wristband

* One x two-hour session per two-night break, two x two-hour sessions per three or four-night break, four x two-hour sessions per seven-night break, three x two-hour sessions per five or six-night breaks