For the latest government advice visit the general news page

Book with Confidence Guarantee - UK

Book with Confidence Guarantee - Ireland

In these uncertain times, we understand the importance of having something to look forward to for you and your family, but we also know that you need to be confident that your money and your plans are protected.  Center Parcs have taken all necessary measures to adhere to government regulations and advice and to help keep all of our guests and staff safe.  You will have the space, the options and the service of our village teams to help you have a great break.

We hope that the flexibility and assurance below gives you the confidence to start counting down to a break at Center Parcs:

Book & stay with confidence
  • No quibble date moves or refunds. We’re pleased to offer free cancellation and a full refund or you may move your break to a date in the future with no amendment fee within 6 weeks of your arrival date in all the instances detailed below. Simply complete this form** and we will process the change as soon as we can:
    • If we cancel your break, or you are personally impacted by COVID-19 or by related Government restrictions.
    • If you’re unwell with COVID-19 symptoms and/or have a confirmed case or if you’re required to isolate by Test & Trace, please do not visit our villages.
    • If you’re not comfortable with our COVID-19 changes or the facilities you were expecting aren’t available - we’ll email you around 4 weeks before your break with information about what facilities you can expect.
  • Please help us to help all of us stay safe. Keep updated with your home area government guidance as well as for the Center Parcs village you are travelling to. It is necessary that you follow all restrictions applying in both locations. Center Parcs villages will adhere to local restrictions relating to the new Alert Tiering System. Please expect to be challenged by our village teams if you are contravening guidelines and please respect and understand that is their responsibility by law.
  • International arrivals. All guests visiting a UK village from overseas, please check the UK government’s Travel Corridor list. You cannot use Center Parcs as a quarantine location and you must complete any quarantine requirements prior to your planned break.
** Please ensure any activities, restaurant, spa sessions or treatments are cancelled prior to filling out the form.

Stay with confidence

  • Your responsibility. Please keep updated with your local area government guidance as well as advice for the local area of the village you are visiting and abide by any restrictions imposed and please do keep to social distancing guidelines and remember your face coverings.
  • The Rule of 6 is law in the UK. If you are a party larger than 6, please prepare to be questioned by our team on arrival or during your break. Center Parcs are legally required to enforce the Rule of 6, both in terms of staying in a lodge and in mingling/socialising around the village. 
  • Arrival and Departure times. You can arrive on our villages from 2pm, with access to your accommodation available from 4pm. We ask that you depart your accommodation no later than 10am, and you must leave the village by 1pm.
  • Face covers. Wearing a face covering in indoor areas throughout our Center Parcs villages is compulsory by law. Please bring a face covering with you for use during your break as indicated in the changes to our activities and restaurants below.
  • Hand Sanitiser We’ve provided numerous sanitiser stations throughout our villages, which should be used by all guests frequently.
  • 10pm Curfew. Licensed areas in our UK villages must be vacated by 10pm.
  • NHS Test and Trace. You will be able to use the NHS COVID-19 App to scan the QR code to identify when you have entered specific locations across our villages.
  • Feeling unwell. If you or a member of your party is feeling unwell or showing any symptoms of COVID-19, we ask that you do not visit our villages. If you feel unwell when on village please stay in your lodge or return to your lodge and contact Guest Services via phone.   Guest Services will advise you what to do next.  
  • Center Parcs is playing its part in keeping us all safe on our villages.  Failure to comply with these guidelines may result in you being asked to leave the village.

Social Distancing

  • More space. We have limited numbers guests on our villages as a whole and on all activities and in our restaurants and shops.
  • Keep your distance. Please keep a safe, social distance of 2m where possible from other guests when you are exploring the village. When serving and interacting with our guests, our colleagues will also maintain social distancing wherever possible.
  • Extra measures. Where social distancing is not possible, such as restaurants, at reception desks or till points, our colleagues will serve you from behind Perspex screens, hygiene screens will be in place between tables in restaurants or colleagues will be provided with the appropriate equipment, including face coverings and sometimes visors too, in line with government guidance.

Signage and Guidance

  • Watch out for Orange. You’ll spot orange signage around the village, informing you of the safety measures in place.
  • One way systems. Some areas may be operating one way systems to accommodate social distancing, please adhere to this signage where indicated.
  • Keeping numbers safe. Some areas may have reduced capacity which will be indicated by our signage. Please do not exceed any capacity restrictions in areas where this is required.
  • On hand to help. If you need any extra guidance, our Social Distancing Champions will be on hand to help and advise. They will be wearing orange tops so they are easily identified.

Enhanced Cleaning

  • Extra cleaning. Our teams have undergone advanced training to enhance our tried and tested cleaning processes; additional cleaning is being undertaken, with particular attention paid to our accommodation and high touch points in general areas around the village.

Cashless Payments

  • Easy payment. Payments must be made via debit or credit cards, or on your mobile phone, via either Google Pay or Apple Pay, which can be contactless up to the value of £500; 
  • No cashpoints. Cashpoints will not be available during your break.

Changes to our activities and restaurants

Pre booking is compulsory for all activities and restaurant reservations
 

Activities

  • All activities must be pre-booked in advance via our website, as Booking Desks on village will be closed. 
  • For some activities, group bookings larger than 6 are not currently accepted.
  • For some activity bookings a face covering may be required for those aged 11 years and over. A list of activities requiring a face covering can be found here.
  • Outdoor play areas are available, but a responsible adult must supervise children when using this area and ensure hand sanitiser is applied before entering the play area.

Restaurants

  • Our restaurants will have limited seating and have been reconfigured to allow for social distancing and Reservations will be on a pre-bookable basis and all our restaurant tables will be set to a maximum of six guests.
  • For restaurant bookings, group bookings larger than 6 are not currently accepted.
  • Our indoor soft play areas in some selected restaurants are currently closed in line with government guidelines.
  • Lodge Meal Delivery Service - we are also offering delivery services to your lodge; meals can be pre-ordered through our website.

Subtropical Swimming Paradise

  • Will be available on a pre-bookable basis, with each accommodation booking being permitted limited two-hour slots* per break. As capacity is limited you may not get your first choice of session.
  • For your safety, there will be temperature monitoring for all guests on arrival at the pool.  Anyone with an elevated temperature will not be allowed into the pool.
  • Changing rooms are available but to speed things up and reduce social distancing concerns, guests must arrive at the swimming pool with swimwear on underneath their clothing 15 minutes before their booked session time and be aware that showering facilities are not currently available.  You will be able to use changing rooms again, to dry and dress after your swim.
  • No items may be taken into the pool area and all belongings must be left in lockers, so only bring the essential items you require with you when visiting the pool.

* One x 2-hour session per two-night break, two x 2-hour sessions per three or four-night break, four x 2-hour sessions per seven-night break, three x 2-hour sessions per five or six-night breaks