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To view our latest experience please see the General news page
Whinfell Forest news
Whinfell Forest important updates and latest news.
Latest News update
Last updated 12 July 2021
At Center Parcs we’re planning to step away from COVID-19 restrictions in a cautious and careful way with our priority being to keep guests and colleagues, as safe as possible in the forest. With COVID-19 still in the community, it remains important that we all continue to look after ourselves and those around us.
We’ve also been listening to guest feedback and some of the changes we have had to make over the past few months have been so well received that, with further review, they will help us evolve and consider new and better ways of doing things into the future.
Following the Government announcement, we are still working through some of the detail but the information below will help guests understand some initial changes:
Are pool slots staying?
Yes. We still believe it is important to avoid overcrowding but also, longer-term, we have been closely monitoring guest feedback from those that have stayed with us recently and they consistently tell us that fewer numbers in the Subtropical Swimming Paradise gives a much-improved experience – and it is the pre-booked swim slots that help us to manage guest numbers better. The pool is less crowded with shorter queues for slides and the changing experience is more relaxed. However, guests have also told us they would like to swim more often and this is certainly something we will make available as soon as it is safe to do so.
Text message offering extra swim slots?
We are planning to offer additional swim slots where we can. If we find that we have last minute availability we will text guests to let them know on their day of arrival.
Additional swim slots aren’t guaranteed and can vary depending on booking volumes by village.
Will the wave pool be open?
Yes, the wave pool will be open.
Will Canopy Café and Starbucks be open on the Subtropical Swimming Paradise?
Yes
Will the showers be available in the Subtropical Swimming Paradise?
Yes, the showers will be open.
Will all play areas be open?
All outdoor play areas will be open and indoor play areas will open when we feel it is safe to do so.
Will the village start accepting cash?
No, we are now a cashless environment and this will continue.
Is maid service being reintroduced?
We’re stepping out of the COVID period very carefully and taking the opportunity to review our Housekeeping Service. For now, we won’t be reinstating our daily service, however, we will be replenishing some essential items part way through your break (Executive lodges and above).
Can we arrive on village from 10am?
From 19 July guests may arrive on village from 12 noon.
We are planning to return to normal arrival times soon but we would like to review the volume of guests on arrival days to ensure this is safe before we jump to 10am.
Can I check-in my lodge at 3pm now?
We’re stepping out of the COVID period very carefully and taking the opportunity to continue the increased cleaning we have introduced. We feel that this is still really important and may be something we continue to do. For now, guests may check-in their lodge from 4pm.
Will there be more availability in restaurants and activities?
We will be doing this carefully, we will start to gently increase availability if we feel it is safe to do so.
Test & Trace
We will continue to request details from all guests at the time of booking to support any future requests. However, providing Test & Trace details for everyone at individual units will now be optional.
Face coverings
We request that guests wear face coverings in indoor public areas and in close contact areas. There may also be some close contact activities where we require guests to wear a face covering – this is for the protection of both our guests and our colleagues.
We strongly suggest that all guests bring a face covering with them.
Will there still be sanitiser on village?
Yes, we will continue to provide hand sanitiser and strongly recommend that guests continue to use.
Book with Confidence Guarantee
All guests with an arrival date up to 18 April 2022 are covered by our Book with Confidence Guarantee and will have the option to reschedule or cancel with a full refund 11 weeks before arrival.
How to change or cancel your break for any arrival date up to 18 April 2022
Under our Book with Confidence Guarantee guests with an arrival date of up to 18 April 2022 may change the date of their booking or cancel by completing this form. Our team will pick this up, action your request, and you'll receive an email confirmation within seven days.
Guests are responsible for checking the latest Government advice
Government information may change and rules and advice are constantly under review. Guests must check government information themselves to understand any changes or new rules prior to visiting Center Parcs, booking a new break or when considering a date change or cancellation of an existing booking. The following Government links should provide the most up to date information:
https://www.gov.uk/coronavirus
https://www.nidirect.gov.uk/campaigns/coronavirus-covid-19
https://www.gov.scot/coronavirus-covid-19/
Can I contact you?
I’m sure you will appreciate that we have lots of guests to support during this time, if you are impacted by the closure period please complete this form to tell us if you would like to reschedule or cancel your break and the team will action your request and confirm via email.
Our opening times for calls, social and webchat are as follows:
- 9am - 7pm Monday, Friday and Sunday
- 9am - 5:30pm (until 7pm for social and webchat) Tuesday, Wednesday, Thursday and Saturday
Subtropical Swimming Paradise maintenance
21 May 2021
Please be aware that scheduled maintenance will take place throughout the year in our Subtropical Swimming Paradise. The work required may affect the opening of certain slides during your break and The Canyon Ride will be off for at least one day depending on the maintenance required. Breaks affected are:
Monday 7 June 2021
Monday 6 September 2021
Monday 6 December 2021
Monday 28 March 2022
Keep checking our Whinfell Twitter page for updates
Our retail shops
4 September 2020
Like many businesses, our retail partner has been severely affected by the pandemic. As a result, they have decided to no longer operate in the fashion sector, which sadly means that they will be closing some of their stores on our villages. Aquatique, Just for Kids and The Store Room will remain open, but unfortunately, Spirit, Sportique and Time for Shade will all close by October, with some closing as soon as Sunday 6th September. We know these stores are firm favourites with our guests and we are working hard to look at new and exciting alternatives to add to our retail offering.
Whinfell Forest opens brand new Treehouses
4 September 2020
We are delighted to introduce stunning Treehouses at Whinfell Forest. With the most beautiful views in the forest, these are our most spectacular accommodation.
Four unique Treehouses are now available to book at Whinfell Forest, with one being adapted for our guests with limited mobility. Equipped with the highest specifications, premium furniture and dedicated hosts, these masterpieces provide guests with a luxurious and hassle-free experience.
Key features include a physiotherm infrared room with Aqua Sana towels, private outdoor hot tub, separate games den, four bedrooms with en-suites, LPG BBQ, iPad-controlled entertainment system, dedicated parking and robes and slippers - even the little ones get their own!
Forest safety
7 August 2020
During extreme dry weather spells we take advice from the Met Office, please see below some basic fire safety points:
- Smoking is permitted only in designated smoking locations on village and on the patio/ balcony of accommodation
- The use of wood from the forest is strictly prohibited for use on the fire in accommodation (please only use logs purchased from ParcMarket)
- The making of fires of any sort is strictly prohibited
- Should you discover a fire no matter how small, please contact the village emergency number or call 999
- Due to our forest environment, we may need to withdraw the use of BBQ’s in extreme hot weather
We do have regular fire checks in place but please be vigilant and help us to maintain a safe environment in the forest.
Visit the new look Starbucks
23 July 2020
Both of our Starbucks have had a sprucing up. The spaces now have a more modern look to them and provide a relaxing spot to unwind with a drink and a bite to eat. Our stores can be found in the Sports Plaza and outside the Village Centre, overlooking the lake.
We flipping love pancakes!
23 July 2020
We know that The Pancake House is a must on the family itinerary. Which is why we have given it a little makeover and extension, allowing us to serve more yummy pancakes. Don't miss out, the new look Pancake House is now open and you can book a table online. Will you go sweet or savoury?
New route for Geocache
10 February 2020
Geocache at Whinfell Forest has been updated with a new route for even more of a challenge. Put your sense of direction to the test to navigate around the new route whilst solving clues and discovering passwords.
A new Aerial Adventure
27 November 2019
Experience a new treetop adventure as Aerial Adventure has new elements to conquer and 255-metre dual zip wire over the lake! It’s new to Whinfell Forest so be sure to try it on your next break.
Lake closures on our villages
2 September 2019
As we operate a number of submersible activities on the lakes at our villages, we test our lake water for quality on a regular basis. Due to natural organisms, we occasionally receive a reading that means we have to close our lake whilst we treat the issue and gain a normal reading again. Should this happen we will ensure that guest disruption is kept to a minimum and that we bring activities back online as soon as we possibly can.
New fun-filled activities for little ones
28 January 2019
Discover three new activities for your little ones to enjoy. Make memories that will last forever as you forage through the forest to create your very own Family Nature Journal, or help our rangers discover woodland animals and their habitats in Nature Detectives, both at the Ranger’s Lodge. Your little ones can also have an adventure of their very own in Wizard Academy, where they can learn spells, play games and make marvellous wizard crafts in this three-hour unaccompanied session at the Activity Den.
Aqua Sana at Whinfell Forest opens new Relax Areas
15 January 2019
A new way to drift away during your spa escape. Aqua Sana Whinfell Forest has had a mini makeover and now boasts two brand new areas dedicated to inducing complete relaxation.
Our biggest ever lodge
Updated 20 December 2018
Whinfell Forest is welcoming a 6-bedroom Woodland Lodge that sleeps up to 12. With six spacious bedrooms, family bathrooms and shower rooms and large open-plan living space, it’s perfect for large families or groups of friends. Now available to book for breaks arriving from 21 December 2018.
Minimising traffic on the village
We know that our focus on providing a safe environment with minimal traffic is something you really value. That’s why we need your help to reduce the traffic on our villages to protect what you love about Center Parcs: a place where little ones can run free and explore, and parents can feel at ease.