Latest update

Last updated 20th April 2021

Following the UK Government announcement on their roadmap for re-opening society over the coming weeks and months, we’re delighted to announce that Whinfell Forest is now open.

Test & Trace

We are now legally required to request contact information from all guests over the age of 16 years.  Prior to arrival guests must record all guest names along with individual contact details via their Center Parcs Account.  On arrival our team will check to ensure this information is complete.

Test & Trace procedures will be in operation in all restaurants and bars, every individual will be required to use the NHS Test & Trace process by scanning the QR codes for individual locations around the village.  Please encourage all members of your party to download the official NHS Test & Trace App prior to arrival.

Download on App Store     Download on Google Play

 

Breaks arriving between 12th April to 16th May

Guests due to visit on breaks 12th April to 16th May should already have received an email from us to outline what to expect on these breaks.  

Below is a short summary of the facilities we expect on these dates, subject to Government changes:

  • We’re looking forward to welcoming guests to our lodges but hotel rooms and apartments will be unavailable
  • Only one household will be permitted per lodge
  • Our restaurants will operate a collection and delivery service, we also hope to have our terraces open (subject to the Rule of 6). Make sure you download the NHS Test and Trace app from your app store, as everyone over the age of 16 years is required to check-in to our restaurants upon arrival
  • A full list of available indoor and outdoor activities will be available to view and book, within My Booking online no later than 14 days before your arrival date
  • A wide selection of outdoor activities will be available to book such as Aerial Adventure, Adventure Golf and many more
  • A selection of indoor activities will also be available such as badminton, short tennis, squash, table tennis, fencing and many more
  • Our lakes will be open with a range of activities available to book
  • Aqua Sana Spa will be open for treatments
  • Most of our retail outlets will be open, including ParcMarket
  • All areas of the village including activities will operate with consideration of single household participation and/or social distancing
  • On arrival day guests will be able to arrive on village from 2pm, access their lodge from 4pm
  • On departure day guests must leave their lodge by 10am and then stay and enjoy the village until late evening 
  • The Subtropical Swimming Paradise will not be open during this time due to Government waterpark restrictions

See what else to expect on breaks from 12th April to 16th May.

 

Discount for guests visiting (12th April to 16th May)

As the Subtropical Swimming Paradise will be closed during these dates all guests who decide to continue with their break will receive the following discount value:

 

3 & 4 nights discount 

7 night discount

1 bedroom

£100

£200

2 bedroom

£125

£250

3 bedroom

£175

£350

4 bedroom

£225

£450

6 bedroom

£350

£700

 

Guests who have multiple lodges will receive the applicable discount for each lodge.

To tell us you wish to continue with your break and accept the above discount please complete the relevant sections on this form.  Our team will pick this up, apply the discount and guests will receive a refund within 7 days.

For guests making a new booking our lodge prices have already been reduced on our website to reflect the discounts relating to this period.

 

How to change your break (12th April to 16th May)

We understand that lots of our guests will have been waiting for this detail to make a decision on their break. For guests who do not wish to visit during this time please complete this form to tell us if you wish to reschedule or cancel with a full refund.  Our team will pick this up, action your request and you’ll receive an email confirmation within 7 days.

 

How to cancel or change your break if have a booking with more than one household in a single lodge or a booking for a hotel room or apartment (12th April to 16th May)

Please complete this form to tell us if you wish to reschedule or cancel with a full refund. Our team will pick this up, action your request and you’ll receive an email confirmation within 7 days.

 

Arrival date 17th May onwards

As things stand, we hope to be able to open the Subtropical Swimming Paradise from 17th May, as well as our restaurants, Aqua Sana Spa and many more activities, but we’re aware that this is subject to government changes as they progress through the various stages of their roadmap. 

Guests visiting from 17th May can book to visit the Subtropical Swimming Paradise, restaurants and Aqua Sana around 4 weeks before arrival.  However, we do still require confirmation from the government that the UK is moving to the next stage of their plans which is expected 7 days before 17th May. We will keep a close eye on government updates and our plan is to communicate via social media and this page once we have more details.

See what to expect on breaks  from 17th May.

 

Book with Confidence Guarantee

All guests with an arrival date up to 18th April 2022 are covered by our Book with Confidence Guarantee and will have the option to reschedule or cancel with a full refund 11 weeks before arrival. 

 

Guests are responsible for checking the latest Government advice

Government information may change and rules and advice are constantly under review. Guests must check government information themselves to understand any changes or new rules prior to visiting Center Parcs, booking a new break or when considering a date change or cancellation of an existing booking. The following Government links should provide the most up to date information:

https://www.gov.uk/coronavirus

https://www.nidirect.gov.uk/campaigns/coronavirus-covid-19

https://gov.wales/coronavirus

https://www.gov.scot/coronavirus-covid-19/

 

Can I contact you?

I’m sure you will appreciate that we have lots of guests to support during this time, if you are impacted by the closure period please complete this form to tell us if you would like to reschedule or cancel your break and the team will action your request and confirm via email.

Our opening times for calls, social and webchat are as follows:

  • 9am - 7pm Monday, Friday and Sunday
  • 9am - 5:30pm (until 7pm for social and webchat) Tuesday, Wednesday, Thursday and Saturday

 

Subtropical Swimming Paradise at Whinfell Forest

Subtropical Swimming Paradise maintenance

Updated 1st December 2020

Please be aware that from Monday 25th January - Friday 29th Jan 2021 we have scheduled maintenance work in the Subtropical Swimming Paradise. The Canyon Ride is expected to be closed on Monday 25th January and expected to reopen on Wednesday 27th January at midday. From Tuesday 26th - Friday 29th January work will be carried out on the Multi Slides which may result in one of the slides being out of use. Please bear with us, these dates are subject to change if weather conditions are not favourable. Keep checking our Whinfell Twitter page for updates

Aquatique interior showing goggles, swimming costumes, flip flops and other swimming items

Our retail shops

4th September 2020

Like many businesses, our retail partner has been severely affected by the pandemic. As a result, they have decided to no longer operate in the fashion sector, which sadly means that they will be closing some of their stores on our villages. Aquatique, Just for Kids and The Store Room will remain open, but unfortunately, Spirit, Sportique and Time for Shade will all close by October, with some closing as soon as Sunday 6th September. We know these stores are firm favourites with our guests and we are working hard to look at new and exciting alternatives to add to our retail offering.

Treehouse exterior

Whinfell Forest opens brand new Treehouses

4th September 2020

We are delighted to introduce stunning Treehouses at Whinfell Forest. With the most beautiful views in the forest, these are our most spectacular accommodation.

Four unique Treehouses are now available to book at Whinfell Forest, with one being adapted for our guests with limited mobility. Equipped with the highest specifications, premium furniture and dedicated hosts, these masterpieces provide guests with a luxurious and hassle-free experience.

Key features include a physiotherm infrared room with Aqua Sana towels, private outdoor hot tub, separate games den, four bedrooms with en-suites, LPG BBQ, iPad-controlled entertainment system, dedicated parking and robes and slippers - even the little ones get their own!

Read more on our blog

Whinfell forest lake

Forest safety

7th August 2020

During extreme dry weather spells we take advice from the Met Office, please see below some basic fire safety points:

  • Smoking is permitted only in designated smoking locations on village and on the patio/ balcony of accommodation
  • The use of wood from the forest is strictly prohibited for use on the fire in accommodation (please only use logs purchased from ParcMarket)
  • The making of fires of any sort is strictly prohibited
  • Should you discover a fire no matter how small, please contact the village emergency number or call 999
  • Due to our forest environment, we may need to withdraw the use of BBQ’s in extreme hot weather

We do have regular fire checks in place but please be vigilant and help us to maintain a safe environment in the forest.

Safety information

Starbucks coffee

Visit the new look Starbucks

23rd July 2020

Both of our Starbucks have had a sprucing up. The spaces now have a more modern look to them and provide a relaxing spot to unwind with a drink and a bite to eat. Our stores can be found in the Sports Plaza and outside the Village Centre, overlooking the lake.

View Starbucks

Pancake House exterior sign

We flipping love pancakes!

23rd July 2020

We know that The Pancake House is a must on the family itinerary. Which is why we have given it a little makeover and extension, allowing us to serve more yummy pancakes. Don't miss out, the new look Pancake House is now open and you can book a table online. Will you go sweet or savoury?

View The Pancake House

Group of six following geocache clues

New route for Geocache

10th February 2020

Geocache at Whinfell Forest has been updated with a new route for even more of a challenge. Put your sense of direction to the test to navigate around the new route whilst solving clues and discovering passwords.

View Geocache

Two people with arms outstretched going down zip line over the lake

A new Aerial Adventure

27th November 2019

Experience a new treetop adventure as Aerial Adventure has new elements to conquer and 255-metre dual zip wire over the lake! It’s new to Whinfell Forest so be sure to try it on your next break.  

Find out more

Longleat Forest lake with lakeside lodges in the background

Lake closures on our villages

2nd September 2019

As we operate a number of submersible activities on the lakes at our villages, we test our lake water for quality on a regular basis. Due to natural organisms, we occasionally receive a reading that means we have to close our lake whilst we treat the issue and gain a normal reading again. Should this happen we will ensure that guest disruption is kept to a minimum and that we bring activities back online as soon as we possibly can.

Girl dressed up in wizards costume for Wizard Academy activity

New fun-filled activities for little ones

28th January 2019

Discover three new activities for your little ones to enjoy. Make memories that will last forever as you forage through the forest to create your very own Family Nature Journal, or help our rangers discover woodland animals and their habitats in Nature Detectives, both at the Ranger’s Lodge. Your little ones can also have an adventure of their very own in Wizard Academy, where they can learn spells, play games and make marvellous wizard crafts in this 3-hour unaccompanied session at the Activity Den.

Browse things to do

Aqua Sana relax area with comfy seats and candles

Aqua Sana at Whinfell Forest opens new Relax Areas

15th January 2019

A new way to drift away during your spa escape. Aqua Sana Whinfell Forest has had a mini makeover and now boasts two brand new areas dedicated to inducing complete relaxation.

Find out more

6 bed woodland lodge exterior in the forest

Our biggest ever lodge

Updated 20th December 2018

Whinfell Forest is welcoming a 6-bedroom Woodland Lodge that sleeps up to 12. With six spacious bedrooms, family bathrooms and shower rooms and large open-plan living space, it’s perfect for large families or groups of friends. Now available to book for breaks arriving from 21st December 2018.

Find out more

Whinfell forest lake

Minimising traffic on the village 

We know that our focus on providing a safe environment with minimal traffic is something you really value. That’s why we need your help to reduce the traffic on our villages to protect what you love about Center Parcs: a place where little ones can run free and explore, and parents can feel at ease.

Find out more