Dear Guest,

It’s been almost 11 weeks since we took the decision to close all our villages and during that time our teams have been busy protecting and maintaining our buildings, our forest and of course our wildlife, all the things that make a break at Center Parcs so special. Now, however, we are looking to the future with renewed belief and optimism that we will soon be able to welcome you and your family back into our villages.

We know that reopening isn’t going to be easy but we are confident we can, and will, re-open in a way that meets government requirements and guidelines and always has your safety and the safety of our staff as our number one priority. We now have our full team of experts working at pace to review every single element of the Center Parcs experience, so that we are ready to reopen when the time is right. We know we will have to make some changes, but we will stay as close and as true to current Center Parcs experience that we all know and love as possible, celebrating our wonderful forest environments, our wildlife and a range of fun family activities.

As you would expect of us, we will do this in the right way, we will absolutely adopt some of the practical solutions that have already been implemented by many businesses who have remained open during the pandemic; social distancing, appropriate PPE for staff, enhanced cleaning of general areas and the installation of hand sanitiser in multiple areas. These are just a few examples of how we will keep you and our staff safe.

We will need to consider how our guests and staff move around our villages, we are blessed with 400 acres of woodland but we will need to help everyone keep interactions with those outside of your households to a minimum.

Our team is looking at every single activity we currently offer and we will need to find some new and creative ways to run some of them and unfortunately, there may be some that we just can’t operate in the first few weeks or so. Our restaurants will look a little different too, initially with reduced menus and a greater focus on takeaways and we will adopt the same approach taken by the major supermarkets in our own ParcMarket.

In line with the current government roadmap for easing the lockdown, the very earliest we can reopen is the Monday 6th July, but we have no commitment to a specific date just yet. The guidance may well change in the coming weeks, and even if it doesn’t we will not rush to open unless we are sure 100% we are ready. We are making great progress with our plans, and we are determined that we will be able to open again soon.

We know you miss your breaks at Center Parcs and our teams are definitely missing helping to make amazing memories for you and your families.

From everyone at Center Parcs, take care, stay safe and we will see you soon.

Center Parcs