Center Parcs

Temporary closure of our villages - updated 2nd June 2020 | 09:30

We have made the decision to extend the closure period of all UK villages until 5th July and Longford Forest until 19th July. This decision continues to support government advice and our priority to keep our staff and guests as safe as possible.

Whilst we do not have a confirmed date for re-opening yet, we’re busy exploring the changes we need to make to ensure that when we do, we can safely welcome our guests. We recognise the importance of treading cautiously away from lockdown in order to control the pandemic.  Our planning is well underway to consider the future Center Parcs experience and ensure that we can open with appropriate social distancing and additional cleaning in place. We know we will have to make changes but we are confident that we can adapt and still offer a great experience.

For guests impacted by the current closure period the information below should help answer some questions:

Is your break due to commence before 5th July for UK villages or 19th July for Longford Forest?

We’re offering the option to either reschedule your break to a future date or receive a full refund.

I want to select a new date in the future: 
Breaks are on sale for arrivals up to December 2021. You can rebook for a new date in the future with no amendment fee and we’ll also offer you a £100/€100 discount from your new break.

Please note that if you select a lower-priced break we will still offer you the £100/€100 discount and refund the difference. If the break you select is higher-priced, we will, again, apply the £100/€100 discount but you would need to pay any outstanding difference. Please note that the discount is only applicable once, in the event of a further date move the discount will not apply again.

I want a full refund:
We hope you’ll rearrange your break but we understand that this won’t be possible for everyone. If you prefer a refund you may, of course, take this option. Please note that our refund process is unfortunately a little slower than usual right now.

What do I need to do?

Firstly, identify which category below your booking falls into:

1. Lodge booking only with NO activity, restaurant or spa bookings
If you have already completed a form to tell us you wish to move the date of your break or receive a full refund, we are working through these as quickly as we can.  There is no need to do anything else.

If your booking falls into this category and you haven’t completed a form please do so here. Please do not complete a second form.

2. Lodge booking WITH activity, restaurant or spa bookings made via our website for future arrival dates only:
You should have already received an email from us with instructions on how to cancel your activities, restaurants and spa bookings online and with a link to a form to let us know if you would like to book a future date or receive a refund for your lodge booking. Please carefully follow the instructions within the email.

This process unfortunately won't work if your arrival date has passed, you initially booked your activities, restaurants or spa reservations via our Contact Centre or you have booked a spa day or package via our Aqua Sana website. 

3. Lodge booking WITH activity, restaurant or spa bookings made via our Contact Centre or all lodge bookings with activity, restaurant or spa bookings that are now in the past.
If you have already completed a form to tell us you wish to move the date of your break or receive a full refund, we are working through these as quickly as we can.  There is no need to do anything else.

If your booking falls into this category and you haven’t completed a form please do so here. Please do not complete a second form.

The team will contact you via email to confirm your lodge refund or date move once this is actioned.

We have a new online refund solution for activity, restaurant and spa reservations. We’re currently working to refund guests with activities up to 25th May. If you have activity, restaurant and spa reservations on or before 25th May and you’re waiting for a refund you will receive an email in the coming weeks.  Please keep an eye on your inbox and follow the instructions to receive your refund.

The new online refund process will work for most guests but if you don’t receive an email our team will contact you soon to process your refund.

I am waiting for a refund for activities, restaurant reservations and/or Aqua Sana bookings:

We have a new online refund solution for activity, restaurant and spa reservations. We’re currently working to refund guests with activities up to 25th May. If you have activity, restaurant and spa reservations on or before 25th May and you’re waiting for a refund you will receive an email in the coming weeks.  Please keep an eye on your inbox and follow the instructions to receive your refund.

The new online refund process will work for most guests but if you don’t receive an email our team will contact you soon to process your refund.

When will I hear from you?

We are working through forms in the order these are received and we will confirm your change of date or refund via email as soon as this is actioned.  Please allow a few weeks once you have submitted your form as we have thousands of guests to help.

If you have activity, restaurant and spa reservations on or before 25th May and you’re waiting for a refund you will receive an email in the coming weeks.  Please keep an eye on your inbox and follow the instructions to receive your refund.

The new online refund process will work for most guests but if you don’t receive an email our team will contact you soon to process your refund.

If you have activity, restaurant or spa bookings after 25th May we will contact you once this current batch of refunds is complete.

Our response time and refund process is delayed:

Once we’re aware of your choice to change the date of your lodge booking or receive a full refund we’ll action this as soon as we can. However, we have a very small team working from home so this may take us a number of weeks due to the volume of guests impacted by this situation.

This isn’t our usual service response time and we’ll come back to you sooner if we can. 

My arrival date has passed and I haven’t been contacted:

Please don’t worry, even if we haven’t managed to contact you before your scheduled arrival date, you will still be able to rearrange your break or receive a full refund.

Can I contact you?

Our Contact Centre is currently closed. This means that we cannot accept any inbound calls from our guests and we can only make a small number of outbound calls.

We do have a small team working from home to process cancellations and changes during the closure period but as the team is reduced it is taking us longer than we would like to get back to our guests. The team will also be keeping an eye on social media channels and communicating via email where possible.

Is your break due to commence 6th July for UK villages and 20th July for Longford Forest onwards?

Future breaks:

If you are on a break in the future and currently not impacted by the closure dates, please do not contact us at this time to allow us to deal with guests with imminent breaks.

As it stands, we are closed until 5th July for UK villages or 19th July for Longford Forest. We will continue to closely monitor and follow government guidelines so please keep a close eye on our website for any updates. If anything changes for your break, we will contact you directly.

What will the future Center Parcs experience look like?

We don’t have all the answers just yet but we know we have lots of space, nature and fresh air to share. Center Parcs is all about spending time together and although we know we will have to make some changes, we are confident that we can adapt.

We are reviewing all areas of our operation to keep our staff and guests as safe as possible and ensure we adhere to Government guidelines. We know that we have to amend timings of activities, restrict numbers of people in any one place and also allow extra time for cleaning.  We will need to create a new timetable and programme for our activities to meet these requirements. 

Guests due to arrive between the 6th July and the 4th September and will have received a request to cancel their future activity, Aqua Sana and restaurant bookings for now. Guests visiting on or after the 6th of July will have the opportunity to rebook things once the new schedule is in place.  We know cancelling things is inconvenient but this will allow us to load a new programme.

My balance is due:

As we all continue to adapt and react to the changing circumstances and whilst we await any further guidance from the Government, we’ve decided to reduce the final balance payment date to 2 weeks prior to arrival for all breaks up to 13th August and 5 weeks for all subsequent breaks across all villages until 3rd September. All other break dates for all villages remain at the usual 10 weeks.

Longleat Forest lake

A11 and A47 closures in February and March - updated 26th February 2020

Please note that Highways England will be carrying out a programme of work on the A11 and A47 in February and March. The following road closures will be in place between 8pm and 6am:

  • A47 between Hardwick roundabout and the A47/A1122 roundabout from Monday 24th February to Friday 28th February
  • A11 southbound between Wymondham and Spooner Row from Thursday 27th February to Friday 28th February
  • A47 Bascule bridge from Monday 2nd March to Wednesday 4th March
  • A11 southbound between Wymondham and Spooner Row from Monday 2nd March to Friday 6th March
  • A47 between Hardwick roundabout and the A47/A1122 roundabout from Monday 2nd March to Friday 6th March
  • A11 southbound between Wymondham and Spooner Row from Monday 9th March to Thursday 12th March
  • A47 between Hardwick roundabout and the A47/A1122 roundabout from Monday 9th March to Friday 13th March

Diversions will be in place and are expected to add between 5 and 15 minutes to your journey for the A11 works and 15 minutes for the A47 works. Please take this into consideration when planning your journey.

Starbucks

Temporary closure of Lakeside Starbucks - 7th February 2020

Starbucks located next to Pottery Painting Studio is having an exciting makeover. In order to complete the work, Starbucks will be closing for refurbishment on Monday 24th February 2020 and reopening to guests on Friday 20th March 2020. You can head over to the newly refurbished Starbucks in the Sports Plaza or Subtropical Swimming Paradise for lovely coffee or and a mouth-watering treat.

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Sports Cafe sign

Sports Café maintenance - 3rd February 2020

Essential maintenance will be taking place at the Sports Café on Tuesday 4th February 2020 to Thursday 6th February 2020 where during this time we are unable to serve food. However, the bar and sports showings will continue as usual. During the maintenance, Huck’s American Bar and Grill will be open from 12pm for lunch and dinner and for breakfast dine at Café Rouge, The Pancake House, Starbucks by the lake, Dexter’s or Foresters’ Inn.

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Interior of a lodge at Center Parcs

DVD players - 9th January 2019

As part of our accommodation upgrade, we are enabling you to connect your own device to the TV via Bluetooth, HDMI or USB. Connection points are located adjacent to the TV and directions for use can be found in the Guest Directory which is available in every lodge.

As technology advances, the requirement for DVD players is declining and we have therefore removed these from some of our upgraded lodges. This, in turn, provides a shelf for you to position your own device affording more protection.

However, if you would like a DVD player please contact Guest services on 01842 894452 to arrange provision.

Starbucks

Temporary closure of Starbucks in the Sports Plaza - 29th October 2019

Starbucks located in Sports Plaza is having an exciting makeover. In order to complete the work, Starbucks will be closing for refurbishment on Monday 13th January 2020 and reopening to guests on Monday 10th February 2020. You can head over to our lakeside Starbucks next to Pottery Painting Studio or the newly refurbished Starbucks in the Subtropical Swimming Paradise for lovely coffee and a mouth-watering treat.

View Starbucks

Longleat Forest lake

Lake closures on our villages - 2nd September 2019

As we operate a number of submersible activities on the lakes at our villages, we test our lake water for quality on a regular basis. Due to natural organisms, we occasionally receive a reading that means we have to close our lake whilst we treat the issue and gain a normal reading again. Should this happen we will ensure that guest disruption is kept to a minmum and that we bring activities back online as soon as we possibly can.

Elveden Forest

Forest safety - 21st August 2019

During extreme dry weather spells we take advice from the Met Office, please see below some basic fire safety points:

  • Smoking is permitted only in designated smoking locations on village and on the patio/ balcony of accommodation
  • The use of wood from the forest is strictly prohibited for use on the fire in accommodation (please only use logs purchased from ParcMarket)
  • The making of fires of any sort is strictly prohibited
  • Should you discover a fire no matter how small, please contact the village emergency number or call 999
  • Due to our forest environment we may need to withdraw the use of BBQ’s in extreme hot weather

We do have regular fire checks in place but please be vigilant and help us to maintain a safe environment in the forest.

Safety information

Minimise traffic

Minimising traffic on the village 

We know that our focus on providing a safe environment with minimal traffic is something you really value. That’s why we need your help to reduce the traffic on our villages to protect what you love about Center Parcs: a place where little ones can run free and explore, and parents can feel at ease.

Find out more

Forest

In-lodge toiletries - 16th August 2019

Following feedback, guests have said they prefer for toiletries not to be provided in their lodge to help reduce use of single use plastic and the impact this has on the environment. When on village, if you wish to have a pack of toiletries delivered please call Guest Services on 01842 894452.

ParcMarket

A new look for ParcMarket - updated 6th June 2019

The ParcMarket located in the Village Square has had an exciting makeover and has now re-opened for you to shop all your favourite brands and daily essentials.

Find out more

Rajinda design

A new look for Rajinda Pradesh - updated 6th June 2019

Rajinda Pradesh serves up a range of authentic dishes inspired by the Far East. We've given the restaurant at Elveden Forest a makeover to match the food, bringing the interiors up to date with exotic colours, luxurious textiles and geometric tiles.

Find out more

Interactive squash

Interactive Squash at the Sports Plaza - 23rd May 2019

Try your hand at something a little different with our new interactive squash activities. Use your mobile phone to track your game in Interactive Squash, or get competitive with the whole family and see who has the most accurate throw in Family Ball Wall.

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Wizard Academy at Center Parcs

New fun-filled activities for little ones - 28th January 2019

Discover three new activities for your little ones to enjoy. Make memories that will last forever as you forage through the forest to create your very own Family Nature Journal, or help our rangers discover woodland animals and their habitats in Nature Detectives, both at the Ranger’s Lodge. Your little ones can also have an adventure of their very own in Wizard Academy, where they can learn spells, play games and make marvellous wizard crafts in this this 3-hour unaccompanied session at the Activity Den.

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Waterfront Apartments

New Waterfront Apartments at Elveden Forest - 8th January 2018

The new Waterfront Apartments at Elveden Forest are now available to book for breaks from April 2018. Just a stone’s throw away from the lake, these one-bedroom apartments have modern furnishings, en-suites and daily housekeeping service making it the perfect way for couples or friends to discover Elveden Forest. 

Find out more

Waterside lodges

Waterside Lodges available to book at Elveden Forest - 20th September 2017

Three first-of-their-kind Waterside Lodges are being built at Elveden Forest. Positioned on the bank of the picturesque lake, each has three en-suite bedrooms, beautiful open-plan living and a private waterfront deck with hot tub. Now available to book.

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*available when break booked is 26 weeks or fewer away.