Latest update

5th January 2021

Following the update from the Prime Minister last night (4th January) it is clear we must extend the closure of all our UK villages. Elveden Forest will remain closed until at least 18th February 2021.

We understand that the next update from the Government is 15th February and we will take a further review following this. Our decisions throughout the pandemic continue to be with the priority of keeping our guests and staff as safe as possible.

All guests impacted by the closure period will receive an email from us today (5th January) with instructions on how to cancel activities & restaurant reservations and how to reschedule with a discount to the value of £100 or cancel with a full refund.

Guests due to arrive on any village during a closed period

All guests impacted by a closure will have the option to change dates with £100 discount or cancel and claim a full refund. We will email all affected guests with instructions on how to cancel activities and restaurants and how to reschedule or cancel. Once activities and restaurant reservations are fully cancelled please complete this form*.

*Please ensure any activities, restaurant, spa sessions or treatments are cancelled prior to filling out the form. For details on how to cancel

Guests due to arrive 19th February onwards

We understand that guests with breaks booked for when villages re-open and new guests looking to make a booking will have questions too and the information below should help.  

Government COVID Alert/Tier levels may change and rules and advice are constantly under review. Guests must check government information themselves to understand any changes or new rules prior to visiting Center Parcs, booking a new break or when considering a date change or cancellation of an existing booking. The following Government links should provide the most up to date information:

You must check the Local Covid Alert level of your home area and the village you’re visiting and comply with both sets of rules.

https://www.gov.uk/coronavirus

https://www.nidirect.gov.uk/campaigns/coronavirus-covid-19

https://gov.wales/coronavirus

https://www.gov.scot/coronavirus-covid-19/

Can I contact you?

I’m sure you will appreciate that we have lots of guests to support during this time, if you are impacted by the closure period please complete this form to tell us if you would like to reschedule or cancel your break and the team will action your request and confirm via email.

Our opening times for calls, social and webchat are as follows:

  • Monday to Friday, 9am – 7pm
  • Saturday and Sunday, 9am – 5:30pm (until 7pm for social and webchat)
Subtropical Swimming Paradise at Elveden Forest

Wild Water Rapids maintenance

3rd November 2020

Our Wild Water Rapids will be undergoing essential maintenance from Monday 14th June to Wednesday 17th June 2021 and Monday 13th September to Wednesday 16th September 2021. The rest of the Subtropical Swimming Paradise will still be open for your enjoyment during those periods. Including our thrilling ride Tropical Cyclone and Venture Cove featuring our two water play areas, Venture Bay for your little ones and Venture Harbour perfect for the whole family.

Aquatique interior showing goggles, swimming costumes, flip flops and other swimming items

Our retail shops

4th September 2020

Like many businesses, our retail partner has been severely affected by the pandemic. As a result, they have decided to no longer operate in the fashion sector, which sadly means that they will be closing some of their stores on our villages. Aquatique, Just for Kids and The Store Room will remain open, but unfortunately, Spirit, Sportique and Time for Shade will all close by October, with some closing as soon as Sunday 6th September. We know these stores are firm favourites with our guests and we are working hard to look at new and exciting alternatives to add to our retail offering.

Elveden Forest lake and forest

Forest safety 

7th August 2020

During extreme dry weather spells we take advice from the Met Office, please see below some basic fire safety points:

  • Smoking is permitted only in designated smoking locations on village and on the patio/ balcony of accommodation
  • The use of wood from the forest is strictly prohibited for use on the fire in accommodation (please only use logs purchased from ParcMarket)
  • The making of fires of any sort is strictly prohibited
  • Should you discover a fire no matter how small, please contact the village emergency number or call 999
  • Due to our forest environment we may need to withdraw the use of BBQ’s in extreme hot weather

We do have regular fire checks in place but please be vigilant and help us to maintain a safe environment in the forest.

Safety information

Interior of a lodge at Center Parcs showing open plan living with kitchen, corner sofa, and dining table

DVD players

9th January 2019

As part of our accommodation upgrade, we are enabling you to connect your own device to the TV via Bluetooth, HDMI or USB. Connection points are located adjacent to the TV and directions for use can be found in the Guest Directory which is available in every lodge.

As technology advances, the requirement for DVD players is declining and we have therefore removed these from some of our upgraded lodges. This, in turn, provides a shelf for you to position your own device affording more protection.

However, if you would like a DVD player please contact Guest services on 01842 894452 to arrange provision.

Longleat Forest lake with water feature and couple kayaking, some guests are enjoying the beach in the distance

Lake closures on our villages

2nd September 2019

As we operate a number of submersible activities on the lakes at our villages, we test our lake water for quality on a regular basis. Due to natural organisms, we occasionally receive a reading that means we have to close our lake whilst we treat the issue and gain a normal reading again. Should this happen we will ensure that guest disruption is kept to a minimum and that we bring activities back online as soon as we possibly can.

Parents with stroller walking down path

Minimising traffic on the village 

We know that our focus on providing a safe environment with minimal traffic is something you really value. That’s why we need your help to reduce the traffic on our villages to protect what you love about Center Parcs: a place where little ones can run free and explore, and parents can feel at ease.

Find out more

Woodland Lodge in the forest

In-lodge toiletries

16th August 2019

Following feedback, guests have said they prefer for toiletries not to be provided in their lodge to help reduce the use of single-use plastic and the impact this has on the environment. When on village, if you wish to have a pack of toiletries delivered please call Guest Services on 01842 894452.

Newly refurbished ParcMarket with silver balloon garland to celebrate opening

A new look for ParcMarket

Updated 6th June 2019

The ParcMarket located in the Village Square has had an exciting makeover and has now re-opened for you to shop all your favourite brands and daily essentials.

Find out more

CGI of the new Rajinda restaurant design

A new look for Rajinda Pradesh

Updated 6th June 2019

Rajinda Pradesh serves up a range of authentic dishes inspired by the Far East. We've given the restaurant at Elveden Forest a makeover to match the food, bringing the interiors up to date with exotic colours, luxurious textiles and geometric tiles.

Find out more

Two women playing Interactive squash

Interactive Squash at the Sports Plaza 

23rd May 2019

Try your hand at something a little different with our new interactive squash activities. Use your mobile phone to track your game in Interactive Squash, or get competitive with the whole family and see who has the most accurate throw in Family Ball Wall.

Browse things to do

Girl dressed up in wizards costume for Wizard Academy activity

New fun-filled activities for little ones

28th January 2019

Discover three new activities for your little ones to enjoy. Make memories that will last forever as you forage through the forest to create your very own Family Nature Journal, or help our rangers discover woodland animals and their habitats in Nature Detectives, both at the Ranger’s Lodge. Your little ones can also have an adventure of their very own in Wizard Academy, where they can learn spells, play games and make marvellous wizard crafts in this 3-hour unaccompanied session at the Activity Den.

Browse things to do

Waterfront Apartment interior showing double bed and small table and chair

New Waterfront Apartments at Elveden Forest

8th January 2018

The new Waterfront Apartments at Elveden Forest are now available to book for breaks from April 2018. Just a stone’s throw away from the lake, these one-bedroom apartments have modern furnishings, en-suites and daily housekeeping service making it the perfect way for couples or friends to discover Elveden Forest. 

Find out more

Waterside lodges on the lake at Elveden Forest

Waterside Lodges available to book at Elveden Forest

20th September 2017

Three first-of-their-kind Waterside Lodges are being built at Elveden Forest. Positioned on the bank of the picturesque lake, each has three en-suite bedrooms, beautiful open-plan living and a private waterfront deck with hot tub. Now available to book.

Find out more

*available when break booked is 26 weeks or fewer away.